posted on December 11, 2001 07:06:33 AM new
Hello, I recently had a horrible experience with a rather large (multi-billion dollar) family oriented company that sells on ebay.
Upon looking at their feedback rating today, I was appalled to read these numbers:
past week: 15 neutrals and 24 negatives
past month: 45 neutrals and 132 negatives
past 6 mos: 205 neutrals and 264 negatives
Why are these people still selling on ebay?
And, why does ebay allow these feedbacks to be private? How would I know what people are saying about this company? I have been a victim of their cheap tricks and lies and faulty merchandise. The purpose of feedback is to help others learn about sellers and buyers habits, right? What's happening here?
[ edited by yeahwell on Dec 11, 2001 07:10 AM ]
[ edited by yeahwell on Dec 11, 2001 07:11 AM ]
posted on December 11, 2001 07:51:09 AM new
"Why are these people still selling on ebay?"
=====================================
Look closely at the first line of your own post to find your answer. But no need to qualify their size with "rather" - they are the largest entertainment conglomorate in the world.
On the other hand, and not meaning to diminish your bad experience with them as chronicled in your previous thread, this is a high-profile company with a lot of vocal detractors. I have heard that some of these people win auctions (especially high-profile ones) from this company with no intention of paying, but only so they can hit them with a neg. 386 negs coming from only 131 unique users seems consistant with this, though no doubt a goodly amount are legit.
posted on December 11, 2001 08:18:16 AM new
yes, I suppose that there are some "nuts" out there that bid on items and have no intention of paying; as a seller myself I've come across these once in a while. However, that does not give this company OR ebay the right to withhold buyer's negative comments. Perhaps if these "nuts" knew that their negative comments could be read along with the author's name being visible, they would think twice about it.
I agree with the previous post; PRIVATE feedback is an invitation for crooks to sell on ebay!
posted on December 11, 2001 10:00:37 AM new
What's their positive feedback? 264 negatives in the past 6 months would be acceptable if they had something like 10,000 positives. I wonder if people bid on their auctions JUST to neg them, could be! Amazing how many people out there dislike this company...
posted on December 11, 2001 10:40:25 AM new
ahc3, you're close, they had nearly 9800 total feedback in the past six months. Their total positive feedback (as of this moment) is 17475. Total negs are 386, which is a ratio of about 2.2% neg. If you toss in the neutrals the total non-positive feedback ratio becomes about 4.6%.
What is a bit disconcerting is that the recent trends have been more negative than their overall rating. Non-positive ratings for the past week are at 8.2%, and 10.8% for the past month! Maybe this reflects the sort of unreasonable treatment that yeahwell's been experiencing.
If their total non-positive was only 4.6%, I don't think that would be too bad after removing a small percentage for those who have an agenda against the Big D. But those more current percentages indicate to me that there really are some growing legitimate gripes.
I understand them deciding to make the feedback private. They weren't originally private until their detractors starting using the feedback as way to throw tomatoes at them for completely non-ebay related issues. But they can't hide the current numbers, which by any measure, aren't looking very good at the present.
[ edited by holdenrex on Dec 11, 2001 05:11 PM ]
posted on December 12, 2001 06:56:10 AM new
it seems to me that if I wanted to deliberately hurt a seller's feedback, I would give them a NEGATIVE rating. The fact that this seller has so many NEUTRAL ratings in addition to SO MANY negatives is an indication that there are problems including (a) items are not being described accurately but the buyers still like them to a degree (b) emails aren't being answered on a timely manner OR not at all (c) buyers do not feel items are worth what they paid.
In any case, we cannot read the comments on the feedbacks (this is an EBAY policy problem that should REALLY be looked at!) and this is an indication that this billion Dollar company is not totally honest or sincere. If they were afraid that people were reading dishonest negative feedbacks, EBAY has a "response" feature available!
posted on December 12, 2001 07:12:09 AM new
fourleafclover, we're talking about Disney. Their ebay ID is disneyauctionears. I don't usually post user IDs, but since this is a major corporation I don't mind naming names.
yeahwell, I think another reason they've accumulated so many neutrals is because they have a reputation for shipping at a liesurely pace. I've never bought from them myself, but I have heard that from other people.
posted on December 12, 2001 07:55:28 AM new
MRFOXY76, Private feedback doesn't necessarily mean you're a crook. It can mean that you don't want other people to see what you are buying. Maybe you're doing some Christmas shopping and don't want your spouse (who happens to know your eBay ID) to check it out. Or you might be collecting Playboys and would rather your boss not find out.
Since you can see the numbers, just not the comments, you can easily tell if a person with private feedback is fullfilling his or her contracts or not...you just can't see the "whys and wherefores."
posted on December 12, 2001 06:25:27 PM new
i don't think that privacy is a good reason for hiding feedback comments; if you don't want your spouse to see what you're buying them for christmas, tell the seller NOT to leave you feedback
