Just started w/ Endicia about 9 days ago. Everything works wonderful, can't say enoug good things. However..
Atleast 7 different times, when I am in the middle of printing labels (I use 4 up). Labels will be printing just fine ENDICIA & All. And then suddenly I will print a label & everything BUT THE ENDICIA will print (the endicia.com & the numbers below it print), but NOT the ENDICIA.
I didn't pay too much attention the first few times cuz it was MEDIA MAIL rates. However today, TWICE, not in a row, but in between printing PERFECTLY fine labels. This happened on $3.95 Priority Labels.
HELP... Can I get a refund for this?? I know it's not my printer. I love ENDICIA, but I cannot afford to loose money like this.
posted on December 12, 2001 11:48:40 AM
When the postage indicium doesn't print it means your computer is low on resources. (Basically, your printer driver is failing to print ANY and ALL graphics due to limited resources.) Try closing other applications when you are printing. If that doesn't work, reboot and try again just running DAZzle. If this happens frequently, you might consider adding more memory to your machine.
You CAN get a refund for any label you misprint -- even if you don't have a physical specimen of the misprinted piece- as long as the following criteria are met:
1. Your label contains some form of tracking (PM Delivery Confirm, Signature Confirm, Express Mail, Media Mail with DC).
2. You print another label to the same address for the same postage amount and same class of mail (the one you will actually mail.) You print this label on the same business day.
You can apply for a refund by visiting our Website and printing out a USPS refund form.
