posted on January 29, 2002 12:25:04 PM new
Received a neutral on a transaction that said I did not respond to the buyer. Not only did I send out an invoice right when the auction ended, I also responded to an email generated from ebay that asked for a total. Something must be wrong with their email server. I never heard back from them, so I moved on from the transaction.
Anyway, 2 months pass, and the buyer gives me a neutral. In my mind, a neutral that says I am a seller that does not respond is the same as a negative. Since I did not leave any feedback originally (I don't do that to avoid retalitory negs) I have options in front of me as to what to do. I can't get a retalitory neg (although I am not happy with the negative neutral) - Just curious what others would do in this situation...
In this situation you can take the low road or the high road.... If you go ahead and neg this person, it may look bad to others who look at your feedback profile. I know that when I'm interested in buying from some one, I look at how many negs/neutrals they have AND how they responded to them (including the type of feedback they left for the other person). I think I would just leave a factual neutral in their account stating that communication attempts had been made and no response was received. Leave the same basic information in your profile as a response. I think it will look better for you that way, then if you left a negative. Hope this helps!
posted on January 29, 2002 12:45:38 PM new
I'd reply on your feedback just stating the dates on your emails that you sent. If you did a FVF credit give that date too.
You can also use it for your neutral to negative feedback as you see fit.
posted on January 29, 2002 12:59:39 PM new
I negged them. (I did that before I posted here) and just stated that they failed to respond to email messages. I don't usually neg for this sort of thing, and if they would have not left the neutral, I would have never given them a neg. I'm waiting for email from them complaining (not much they can do, and I did block them from future transactions as well)
posted on January 29, 2002 06:25:35 PM new
Plain and simple - what you did is known as a 'retaliatory negative feedback'. Actually, it's worse than that because you gave them a negative when they gave you a neutral. I could understand you leaving them a neutral - but not a negative.
posted on January 29, 2002 06:49:36 PM new
if you want to become a successful retailer,do nothing and move on.
or find a better way to communicate with your customer,sometimes sending a postcard can yield pleasant surprise.
i recently sent a letter to a high bidder who paid for 1 out of 6 items ,she has been NARU's by ebay,anyway she responded to my letter by sending me the remaining balance,not bad for a 34 cents investment.
posted on January 29, 2002 07:00:39 PM new
I don't believe it is retalitory at all.
Retalitory is when someone leaves feedback, and the other person (usually a buyer, not a seller) lies about the transaction. For example, buyer does not pay, seller leaves negative, buyer than retaliates and lies and leaves a neg. I didn't lie, I just responded to what I thought was a feedback about me that was a lie - That I NEVER RESPONDED, which I have a record of both messages I sent to this person.
They basically tried to ruin my reputation by posting negative feedback, when they are the ones who never replied to my message. I know that people will look at the feedback history, so I figured if I wrote something back to them, I could let it be known that they never contacted me.
Concerning neutral and negative, I view both to be the same. A negatively worded neutral is still a negative. Yes, negative will reduce your count and positive won't, but since he did not pay for the item, did not respond to me, I don't know why he left feedback at all. He shouldn't have been able to. I thought about neutral, but based on the entire transaction (which was bad because I lost money, and did what I could as a seller) I felt a negative was more deserving than neutral. Maybe this person will think twice about leaving feedback like this when there was no damage done to them, and they inflicted expense on a seller.
posted on January 29, 2002 07:58:43 PM new
I would have done the same. And I agree that it isn't retaliatory.
As for 'askdaruma' response... how can you get an address if they never responded in the first place with the mailing information. Contacting ebay only gives you the contact number and town they live in. As for paying 34 cents for postage and the cost of the postcard, NO THANKS... kinda takes away the reason to file a FVF doesn't it?
posted on January 29, 2002 08:07:15 PM new
does ebay contact info include telephone number?
if so,you can do a reverse directory assistance,trace theie add from their phone number.
or if the amount is justifiable,give them a call.
i can see you folks will never blossom into the next sam walton or neiman marcus.or mr nordstrom or marshall field or bloomingdale.
ask yourself is that what sam walton would d0-piss off his customer,this is like throwing a perfectly good piece of bacon on the floor!!!!!
posted on January 29, 2002 08:14:01 PM new
For a $20 sale, I am going to file my FVF and move on, I've been involved with about 2500 transactions as a seller on ebay, if they don't want to pay you, they are not going to pay you! It's really not worth my time to try to track their phone number and call in hopes of making a few bucks... Also, my ebay name is my business name, which has a registered web site in that name as well. If they really didn't receive my messages (I find it unlikely they did not receive the two messages I sent to them) they had other ways of contacting me.
