posted on January 29, 2002 12:25:59 PM new
I am being plagued by some buyers who are demanding to return on antique items. I happily accept returns for items I unknowingly misrepresent. In the last four years of selling on ebay I have had 1 return. I have now had three returns from free listing day in december! None of these items were misrepresented or had damage not noted. I have one idiot buyer who wants to invest $26.50 in shipping charges from Canada on a $36.00 item??? I guess that should explain the mindset of the current buyers on ebay.
Along time ago I use to add a standard blurb about all sales final, but I found it too harsh sounding and I will actually return if misrepresented. The problem with that tag line is that all buyers can come up with some creative excuse of how it is all my fault they don't like their item.
I'm amazed at some of the sellers I like to watch have no negatives and a rating from 800 - 2000 feedback. I know that everyone runs into a nut once in awhile, what's the secret?
posted on January 29, 2002 12:42:27 PM new
I don't have any negs. I don't know how I did it. I've had my fair share of nut cases along the way, that's for sure. I don't leave feedback first and so that helps.
posted on January 29, 2002 12:59:39 PM new
I have near 500 feedback and 2 negs. 1 from a buyer who thought I shouldn't ask for pics of broken item for UPS insurance.
the other was a customer who did not read the TOS and wanted a partial refund.
posted on January 29, 2002 01:05:37 PM new
depends on what seller sells,if they mass load resin casted items easily found in wholesale area,and is under 10 dollars,they dont mind refunding or replacing the item to keep the buyer happy.
in some area,it is important to have no neg or as few as possible-jewelry and antiques.
a few negs would do damage to dealer credibility.
so i would think they just handle case by case-allow refund/return in exchange of no neg.
i follow an estate jeweler,i am not happy with what i bot from her but i paid with money order,i notice lately she has terms like all sales final,we dont accept paypal,we accept billpoint if you have good feedback,no credit card processing as it cost too much money,expect patina due to age,etc,
in your case,you could have resellers who cant resell,buyer remorse or just things have changed,they could have lost their job or someone in the family has lost job.
these days,layoffs in the thousands announced every day
We are a Power Seller (whooppee!) and we sell unique antiques and collectibles. We buck the trend and actually do post positive to the seller as we ship out an item. Thus far, 696 positives, 2 neutrals and 0 negatives (that ought to jinx it for sure).
We do accept returns and we do not list that all sales are final.
How do we do it? We take many, many pictures and describe things almost ad nauseum. Most people don't read until after the fact but that is exactly when you need it. We also treat the customer like they are always correct, even when they are not.
We have had a handful of items returned (usually buyers remorse, we think) and we issued full refunds. Of course, we also have a B&M store so treating people nice is something we are used to.
posted on January 29, 2002 01:34:47 PM new
"I'm amazed at some of the sellers I like to watch have no negatives and a rating from 800 - 2000 feedback. I know that everyone runs into a nut once in awhile, what's the secret?"
There is no secret, just lack of a spine.
These are the kind of sellers that will cave in to any kind of blackmail to avoid a neg.
They will never leave a neg out of fear that they will get one.
Then others just sail along and never seem to run into the nut cases.
posted on January 29, 2002 02:23:50 PM new
I don't have any negatives and I'm way over the 1,000 feedback rating mark. I leave the positive feedback the instant the payment arrives and would never in my wildest dreams ever consider asking for a feedback back. In the beginning ( 4 years ago for me ) there were a lot of bad bidders ( and sellers ) and I left 17 negative feedbacks to warn other users. Now, I won't leave a negative feedback as it is not worth the retalitory negative feedback from a moron bidder. I have never filed for an NPB till a week or two ago ( $260 item ) so eBay has saved a bundle on me by not doing that.
I am still amazed when I see sellers with a 5,000 fedback rating and only 2 or 3 negatives. That is a great record.
posted on January 29, 2002 03:55:58 PM new
I think a few Neg's gives way to some Character!I for one am Fair but firm,be dammed if I will cowtown!as John Wayne would say"Quit your wining".I sell quality Items,and deep down I know when I goofed.But had the switch item trick done,the I found it somwhere cheaper.I'm Now Broke from bidding to much excuses way too many time in the begining.So all is well with all sales final.Nothing wrong with having Backbone my friends,nothing at all.
One other note Collectibles are not volley ball's being sent back and fourth is not too good for them,especialy when the other end don't know how to pack.
