posted on March 27, 2002 09:03:29 PM new
I've got two on hand that need to be dealt with...auctions ended on March 3rd. Sent notifications on the 4th, received replies from both bidders a day or so later. Beyond that, nothing. Emailed both bidders a second time a week or so afterward...nada. Sent email through the "contact bidder" link on the My Ebay page last weekend...nada. Further info shows one of the culprits has bid on other items since then, so HE hasn't dropped off the face of the earth, but the other seems to have done just that (no recent bids/sales, but positive FB from an item he won on the same day, which I assume he paid for). All my auctions state a "14 day payment required" policy, which I usually don't rigidly enforce, but I've got a feeling I'm waiting for payment that ain't coming. So, what's everyone's opinion? Send em yet another email or just cut to the chase and start NPB proceedings?
[ edited by cougarls88 on Mar 27, 2002 09:10 PM ]
posted on March 27, 2002 09:10:30 PM new
My advice is to start NPB alerts. You have done your best.
I am very patient and try to work with everyone but had to send out four NPBs and one paid by PayPal this morning, two have sent MOs which I received today and just now one crawled out of the woodwork and answered after a couple of weeks of total silence.
So the NPB alerts have been working well for me. I think most are pretty good guys but sometimes they need a little kickstart.
posted on March 27, 2002 09:12:18 PM new
Cut to the chase and NPB. They've got 10 days after that to contact you.
No matter how often you email reminders and warnings, someone's always gonna say they didn't get your email or you didn't remind them. When it comes to deadbeats, you're going to be cast as the bad guy. Remember that, it'll save you a lot of anger later on.
posted on March 27, 2002 10:03:48 PM new
>>"When it comes to deadbeats, you're going to be cast as the bad guy."<<
Na, most of them just go quitely into the night. Some do come back after a month or so and try to pay for the auction after the item has been relisted.
Gotta love those deadbeat bidders. I wish your listing fees were refunded along with the fvf.
posted on March 28, 2002 01:25:42 AM new
Deadbeats, unfortunately, come with the territory. I've saved myself a lot of time and grief by setting up a system to deal with it. I don't chase buyers down, I don't stress about it. I am totally Vulcan: I just follow the (logical) system.
For buyers who have made NO contact after the auction:
DAY 1: EOA notice goes out.
DAY 4: Forward EOA notice again.
DAY 7: File NPB alert
DAY 17: File for FVF credit.
For buyers who contacted me, but haven't sent payment (I ask for payment within 14 days---generous to a fault):
DAY 1: EOA notice goes out.
DAY 14: Reminder that payment has not been received.
DAY 15: File NPB alert and email buyer that if payment is received within the next 10 days we can complete the transaction. If not, then I'll relist.
NOTE: I do this even if they email me "oh, sorry, I forgot because my dog had surgery from an accident we had on the way to my grandmother's funeral all of which caused the computer to crash." I will think happy thoughts for them, but I will still file the NPB alert on Day 15.
DAY 25: File for FVF credit.
If things work out later and I haven't resold the item, I can always reverse the request for FVF credit and the little "mark" against them will be removed.
I don't take any of it personally. But, I admit I feel a touch of satisfaction when I relist the item and it sells for MORE the second time around. Hmmm...guess I am human after all.
posted on March 28, 2002 02:32:35 AM new
I thought ebay requires you to wait 30 days or is that 30 days before you can file for fvf credit?
http://www.willselldealoftheday.com
posted on March 28, 2002 02:33:15 AM new
I thought ebay requires you to wait 30 days or is that 30 days before you can file for fvf credit?
http://www.willselldealoftheday.com
posted on March 28, 2002 06:29:35 PM new
Just today I got an email from one of them stating that he mailed payment on Monday (after I sent him the other notification, I presume). Whether or not he's being truthful is questionable, but since I can't do anything until the 10 days are up, so I'll give him the benefit of the doubt. No sign of the other guy though.
