posted on May 7, 2002 04:13:03 AM new
I had an auction that ended on April 29th, and sold to a buyer who had e mailed me at least 4 times, requesting additional photos because he didn't think the color resolution matched the description, although I looked at the listing from 4 different computers and it was fine. I added more photos to the description. Then he wanted to know if I accepted returns and if I would guarantee the item. I told him that I would guarantee it if it was misrepresented, but that buyer's remorse and "it doesn't go with my decor" didn't count. In short, everything that he asked me was in the description, INCLUDING the words "payment must be received within 7 business days". I kept hoping that he wouldn't end up the high bidder. Since the most he had ever bid on anything was $20, and my reserve on this was $250, I didn't think he would be the winner. You guessed it.....he was, and he is relatively new, having 30 feedbacks. I immediately sent him an EOA,in which I once again state my terms regarding receipt of payment, and no response for two days. Then I receive an e mail from a buddy who states that his friend was out of town and told him that, if he won, to e mail me mail me and tell me that he would be back on May 6th. I have gone out of town before, and if I was interested in an item, I would e mail the seller and explain the situation, and ask if it would be OK to pay when I get back.
I e mailed him again yesterday, May 6th, asking him for an address so that I can have his package ready when his payment arrives, and no response. I could easily take this item to a show this weekend and sell it right away. What would you do? Thanks, Mike
posted on May 7, 2002 05:18:45 AM new
You are going to have to live up to your end of the "contract" because someone won the item. They may not have lived up to your ToS (or eBay's for that matter), but they won your auction.
You should file a Non Paying Bidder Alert today. That way your winner will receive a notice from eBay. One more reminder by Friday would not be out of line.
If you still don't hear anything else from this person after the 10 days, file for FVF, leave a NEG, and get on with things.
posted on May 7, 2002 09:19:47 AM new
Drop him. File an NPB and then immediately go back to the auction and send a "Make A Personal Offer" to the runner-up bidder. MAPO lets you offer the item to the runner-up at their high bid.
I had an auction end for an item yesterday, and the three highest bids were all within a buck or two of each other. Sold the first, made an offer and sold a second one, and now I have contacted the third runner-up. All perfectly legal according to eBay rules.
BTW, "buyer did not honor TOS" is an acceptable reason for filing NPB. There's a slot for it on the NPB form.
posted on May 7, 2002 01:04:29 PM new
Man, I hate it when they tell me they are out of town AFTER they win the item. It's why my terms now state that if you know you are not going to be around after the auction ends contact me before you bid!
I can work wonders with buyers so long as I don't have to guess if I'm being jerked around or if the "out of town" is legit.
E-mail him that you'll be filing NPB on him if he doesn't respond to your e-mail by midnight tonight. Put FINAL NOTICE BEFORE NPB FILED in the subject line.
That always gets their attention. Almost without fail I hear back from the person.
No response: don't waste your time on him. File NPB, FVF, neg him, and move on.
We have signs from God because some of us are too stupid to figure things out for ourselves.
