posted on June 23, 2002 01:36:24 PM new
what? I don't understand. This bidder had a BAD email, bad phone number, I reported him to ebays safe harbor, did my best to contact him, took everyone's advice, and try to contact him many ways, he gave me my first negative, I had 900 positive, it does make me feel sour. well since I have a deadbeat file squaretrade case against me for a feedback I DIDN'T leave, and for a payment I NEVER recieved, do you guys think i have good grounds to ask (or beg) ebays or ST to remove my first negative? Or just move on? How does the neg. feedback removal work? Please help!
posted on June 23, 2002 09:38:58 PM new
You know, someone on my previous post mentioned that this could be a bogus account from someone trying to get revenge? I mean lets look at the facts, this bidder has been a member since late 1999, is a zero, no feedback, hasnt bought anything but my widget in the last month, knows how to do checkout, knows how to leave negative, yet has a invalid email, and still doesn't email me directly, only thru question from ebay member, as if they dont want me to know their real email. Sounds fishy to me.
I guess Meg did fire most of the staff, i thought someone with invalid contact info gets NAU'ed instantly!
I just hope future customers will ignore this one neg, and look at my 500 + (900 positives) rating.
posted on June 23, 2002 10:18:12 PM new
Ironking, I had the same situation. False information was given to Billpoint. I reported to Billpoint that I had two different addresses and was having problems with the customer saying I "refused to sell". The problem was he had a virus in his computer and my service was deleting his email before I received it. This was all within a five day period. He negs me before day seven. Billpoint tells me to be safe and not ship the package due to the two different addresses I received. I do what they tell me and then I can't get the neg removed. I wish Ebay would follow up on the rules but they don't. I worked very hard to keep my ratings up as an art dealer. Hopefully you will find as I did, that the neg doesn't make much difference in sales but it sure takes the wind out of your sails when it is unreasonable. Be careful making your response to the neg, that will be what most people consider when they look at your ratings and see how you responded.
posted on June 23, 2002 10:20:37 PM new
A few years ago just before eBay went to the tighter registration requirements a lot of eBay users set up dummy accounts that were there in case they ever needed them. eBay use to allow Yahoo and hotmail and other free email accounts and grandfathered them in when the new requirements went in effect. An eBay user can get revenege on a seller but a 'buyer only' is safe from revenge.
I just had a buyer have an invalid email account and notified eBay and they NARUed him. It's been a week and I noticed the user is no longer NARUed and his email is still no good. I've written to eBay about this reinstatement as it seems this buyer can leave me a negative for not getting in contact with him. eBay suggests a long distance phone call to the buyer, mighty generous of them.
posted on June 24, 2002 04:26:31 PM new
greengate, I left "bidder has 2 invalid emails, did my best to contact but no luck" kind of response. And i did leave neg back to him. Odd he wanted me to get ahold of him so soon, yet when I left a neg, he is quiet? I guess this might have been a work of some deadbeat bidder from the past? And yes, with invalid email and contact he is STILL registered!
[ edited by ironking on Jun 24, 2002 04:28 PM ]
posted on June 24, 2002 04:30:21 PM new
ironking, Make sure you do a response such as "email me for the truth or real details". You can't say that you have filed fraud on them, I don't think. I would want to say "Hard to contact someone with a dead email and info, please email me for details"
