posted on July 15, 2002 09:35:23 AM
I am a buyer on a transaction that is voided, a mutual agreement between seller and buyer. How do I prevent the seller from filing an NPB?
I won an auction, final price over $200. The seller has low feedback, less than 25. My buying feedback is around 500. I sent the seller an email after the auction ended with no contact back from the seller. Lots of days passed and I never heard from the seller, so I got the contact information, picked up the phone and gave her a call. She picks up the phone on the first ring. I explain who I am. She stammers, and says oh she was out of town. I say politely that eBay sets a guideline of having contact between seller and buyer within three busines days of the end of the auction. She gets mad, says well so what. I say, well this is real annoying, if she was going to be out of town she could have made arrangements to make contact on her ending auctions rather than leave me, the buyer, hanging in the air. She gets mad, says she won't sell to me and hangs up on me. I was totally professional in my phone call, no use of bad words or evidence of rage. I think what a weirdo, and leave her negative feedback, saying no contact from seller.
I've never gone through this before. What do I do if this lady files an NPB?
posted on July 15, 2002 10:27:52 AM
Good Morning!
The way I see it, you have two ooptions.
(1)File the info with SafeHarbor from the piclist "I won but the seller won't sell to me" and explain your situation. That way eBay has a copy of the info beforehand but it may pizz off your seller.
or
(2)wait & see if they file. Pretty likely, since you already negged them and they will want their fees back. But they could have a funky history that will prevent that.
IF they file an npb on you, you can have it removed if you have proper documentation. The fact that you pulled their info and called will most likely be enough.
no stress, under control.
good luck!
posted on July 15, 2002 04:25:36 PM
SHE OBVIOUSLY WANTED MORE. DIDN'T GET IT. IGNORED YOU. YOU CALED HER PERSONALLY THAT PIZZED HER OFF. SHE WAS A SLEEPING DOG. YOU WOKE HER. I BET SHE GOES RIGHT BACK TO SLEEP.
posted on July 15, 2002 05:52:32 PM
Only the buyer has to contact the seller within three days and then seller can void the sale. It is only suggested by ebay for the seller to contact the buyer within three business days, but is not required.
The seller has a right to recapture the FVF because the sale was not complete, you have acknowledged that.
You should write ebay and let them know you wanted to complete the sale, and made an attempt to complete the transaction. Then it shouldn't be held against you.
posted on July 15, 2002 07:21:36 PM
I can't find where to contact eBay. It used to be we could just send an email to [email protected]. We don't have that access anymore. I went to the Safe Harbor links and could not find an area for this type of complaint. I guess I will just wait and see if the seller sends an NPB alert, and if so, perhaps that message contains an appeal process.
You know how sellers rant and rave about bidders with low feedback who are deadbeats? In the same sense, buyers need to be careful about bidding on auctions of sellers who have low feedback.
This specific seller had only 5 auctions listed in the last 30 days, of which 2 sold (one was mine.) The seller's last feedback (the one prior to the negative I left) was in March of this year, and the buyer only left one word in the feedback. The next prior feedbacks were a few in 2001 and a few in 2000. The spread of the feedbacks over such a length of time indicates a hobby seller, so if the transaction had concluded everything probably would have arrived broken in pieces due to poor packaging.
Jackswebb is probably correct in that the seller didn't make contact with me because she didn't want to sell. When I called, before she spouted her excuses, her first comment was that I must be the lady in _________ and she named my state. This means she read my contact email a week ago but never bothered to reply to it.
Hopefully, if she is a hobby seller, and she has zero listings or bids at this time, then she is too ignorant to know about getting her eBay fees backs.
posted on July 15, 2002 08:16:30 PM
If you receive an NPB go to this link:
[url}http://pages.aol.ebay.com/aol/help/community/npb.html[/url] and read the following links at the bottom of the page:
Special note to bidders: If you are a bidder and believe you received an unfair warning, you may appeal it by using eBay's Non-Paying Bidder Appeal Form. Warnings will remain on your record until they are successfully appealed.
posted on July 15, 2002 08:37:14 PM
rampaged, I haven't seen the NPB process from the buyer's side. Are you able to clarify?
If a bidder gets an NPB Alert, that is nothing to worry about. Correct?
However, if the bidder doesn't pay, and the seller files for a credit, then the bidder gets something else from eBay and that is the NPB Warning? It is the NPB Warning that is appealed?
I ask because about 4 months ago I received an NPB Alert on my buying id. I had paid the seller (England) twenty days prior via Paypal. The seller never received the Paypal payment notification, and without communicating with me sent me an NPB alert. I promptly let the seller know his mistake, the seller apologized and my item was shipped.
posted on July 15, 2002 08:40:19 PM
Hi
According to the end of auction notice that I get from ebay, both the seller and the buyer are instructed to contact each other within 3 business days and it gives both of their email addresses. Below is a copy/paste from one of my end of auction notices.
"The buyer and seller should contact each other within 3 business days to complete the sale. Note: The buyer should send payment directly to the seller."
posted on July 16, 2002 04:52:04 AMhotcupoftea
There is no need to be concerned about the alert you received. It is actually more like a payment reminder and does nothing to your eBay record.
When a seller files for FVF, you are sent another e-mail (a different one), letting you know that you have your #1 strike against you & reminding you that if three are filed you go bye bye. That e mail is the one to worry about but, it is also the e-mail you can appeal. And it is not like having neg FB removed, eBay actually does remove the warnings!
(been there: seller wanted $12 to ship three tee shirts. Yes, I asked prior to bidding if he combined shipping. I was using a buyer ID with low fb, the thieving seller tried to tell me "combined" means "add"! no way I was paying, I explained situation on the appeal form. My name is cleared, his stupidity went back to bite him, I believe, as excessive shipping/fee avoidance or whatever he was trying to pull on an innocent newbie)
