posted on July 17, 2002 08:34:04 PM
a wrong item he sent me. I bought this videotape, and he charged me 5.00 for he claimed "priority mail" in the auction,but it turned out to be 1.85 media mail, opened the package, and THE WRONG ITEM was sent! Now I sell too, and I did once sent the wrong item, and I kindly paid for the buyers shipping expense to return the item, so I emailed a friendly email,telling this seller he sent me the wrong video. Then he emails me this...
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sorry for the problem! I must have send the "other" tape. Quite a mix up on my part! I you want to send the tape back to me via priority mail I will gladly refund you purchase price. Anyway send it back to me and I will send you a check in a few days. Once again, my apologies, Eric
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So I emailed him, asking him would he refund the prioirty mail he wants me to send the item back, as I recommended media mail would be cheaper for him, as well as the (outrageous) shipping charge he charged me, I get this..
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you can send it back media mail ...not a problem. I just wanted to finish this problem as fast as possible...media mail sometimes takes forever to reach me. Thanks,
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so I emailed him again, again asking him would he refund my cost to ship the item back, then i get this..
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I am unable to pay for shipping, but I can refund the money for the tape.
Thanks, Eric
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Execuse me, but I have as a seller refunded shipping cost when I mailed the wrong item, and all my years in ebays all sellers, who send wrong or damaged items have refunded me the cost to ship back the item as well. I paid him with a credit card via paypal, should I mail the item back, and dispute the send the item postage fee with paypal? Isn't this a violation of TOS in ebays? Like he in a way falsely advertised an item he sold? This was not an error in my part, this was a error the seller made, so what can i do/ any advice would help. thank you.
posted on July 17, 2002 08:42:36 PM
Check his auctions for the last 30 days. See if the tape you received was won by someone else. (I bet it was, that's why he wants it sent back Priority asap.) If this is the case, he has another mad buyer to deal with, the one who received your tape. I see the potential to have a little fun with this jerk if the other buyer will cooperate.
The light at the end of the tunnel will turn out to be an oncoming train.
posted on July 17, 2002 10:07:31 PM
Check this guys auctions to see if that tape was won by someone else. Then click on the ID and you will be able to ask them a question just like in an auction. Tell the winning bidder about the situation and gang up on the loser. I would also send an e-mail to ebay, not that they will do anything about it because they won't, but it will at least make you feel better.
posted on July 17, 2002 10:24:13 PM
I would not send his tape back UNTIL he sends you the FULL amount for the tape, the postage you paid to receive it and the postage to send it back to him. Lets see
Tape $5.00
Priority mail from him to you $3.85
Priority Mail from you to him $3.85
Total = 12.70
If I was the seller that is what I would send you to get the tape back. No matter how you look at the Seller loses not you. Stick by your guns and don't take anything less.
posted on July 17, 2002 10:41:37 PM
Ironking,
Do the math! He charged you $5.00 shipping and it cost him $1.85. If you return it at your expense, whether it be media mail or cruise missle, he still makes $3.15 profit on the deal IF he refunds your purchase price. He's then free to pull the same scam on someone else. He can sell the same tape 100 times and make some good pocket change. If he has 10 tapes, he can make a living. Don't fall for this one. You'll probably never get your money back, but you can have some great entertainment if you work it right. Set this turkey up for the oven.
The light at the end of the tunnel will turn out to be an oncoming train.
posted on July 17, 2002 11:31:10 PM
posted on July 17, 2002 10:06:46 PM
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What is his feedback like?
Hi Kiara, this seller's feedback is 1564 postive, 3 neutral, and 5 negatives. Hasn't had a negative in 6 month. (maybe I'll be his first?) Strange he doesn't have too many negative, but then again, maybe his product isn't a defect but he made handful of shipping goofs?
Hi Libra63, I do agree, I can't figure out why is it the buyer fault when this guy mailed the wrong item? I don't think this guy will give a nickel back for he barely responds to me. he only responds once every day and 1/2.
Hi sparkz, I agree he did make profit on the shipping. Handling fee is needed for sellers, but this was a mistaken transaction and correction is needed. All he did was wrap up a priority mail box with priority mail tape pasted with grocery store paper bag wrapped around it to hide the US priority mail box. he didn't even buy a mailer.
thanks you all for so much help. I did use paypal, maybe I should just dispute the charges. I talk to the credit card people and they told me that the merchant didn't mail you the correct item and do not want to offer you a full refund of the amount that was charged, so I can file a dispute on paypal. I don't know, I hate to open a can of worms, but it directing that way.
posted on July 17, 2002 11:40:54 PM
Seller says his policy is not to pay for return postage, end of story.
It's his error but I presume he will correct his error by resending the correct item at his cost.
For $1.38 you can send the tape back and avoid all this headache. Sure it's all about the principle, but choose your battles wisely or you will spend your whole life in battle. Use the feedback forum to express your views about this seller.
posted on July 18, 2002 12:45:55 AM
I as a seller am going through a similar situation with a buyer. I am NOT saying that the seller here is not telling the truth – only that I am dealing with a similar situation.
My buyer orders a knife, it shipped, he claims it is not the knife in the picture of the ad – which it is. He wants a refund, which I’d give him just to rid myself of a bad buyer, but he won’t return the knife until I send him postage for the mailing of it back.
I am not about to send postage to him, when he is returning the item based on either terrible eye sight or a lie. We will refund his shipping, but not till the item is returned.
At the moment we are at a stalemate. The only advantage is, he is turning the claim into his credit card company, which is fine, as they will tell him, that we are not obligated to send him a refund till he returns the item.
posted on July 18, 2002 01:33:42 AM
JWCP, different situation with me, the seller did sent the wrong item, the item is NOT the same item as described in the auction, he ADMIT he goofed. Just doesn't want to refund my shipping cost to him, plus the original shipping fee, and he sure needs this item in a hurry. )
[ edited by ironking on Jul 18, 2002 01:51 AM ]
posted on July 18, 2002 03:10:33 AM
I am going through about the same situation, UPS mislabeled 2 packages, both same category but different models. The 2 buyers have been great. They reshipped to the correct buyer and I paid the postage.
UPS has refunded the full postage they paid though.
This seller is being totally unreasonable and should get a neg if he doesn't pay to make it right.
I would tell him I wanted the correct tape before I shipped the incorrect one back to him.
posted on July 18, 2002 03:44:11 AM
This is so outrageous,how he doesn't have more negs is beyond me!
How can he be hardnosed with you when you did nothing wrong??he sent you the wrong tape
In 4 years i have had 2 returns..each time i paid the postage back to me & refunded the bid also..i apologized(even though they cannot read LOL),was very nice to them..
if i had sent the wrong item,i not only would have paypaled you the postage in advance of you shipping it,also the bid amount..i would send you the correct video free & no shipping fee either with a huge apology maybe an extra gift video too..& a thanks for being so understanding.i think many sellers would do this.it's a small amount to keep our feedback good & to do the right thing to pay you back for the aggravation..this guy is outrageous you have been very patient..but
don't spend too much time fighting this not worth the stress..report to paypal,neg him,keep the emails, & i would not return that video to him & let him deal with the other winner..good luck...you are a very patient person & don't deserve this upset
posted on July 18, 2002 08:31:33 AM
Morals aside, it wasn't a part of the agreement. You're making rules up as you go along and trying to get the seller to agree to the rules. It doesn't work that way. Get the rules made up before you bid.
Everyone is entitled to my opinion.
posted on July 18, 2002 08:54:36 AM
Quickdraw - Unless you haven't been reading he read the rules, did what he was supposed to do. Received his package and WOW it was the wrong tape. Who is at fault? The Buyer NO, The Seller YES. Why should the buyer have to pay for return postage because his TOS says it. Where did he say in the TOS, if I send the wrong tape you are responsible for return postage. I wonder what the other buyer that received a wrong tape thought. Did you check to see if the tape you received was purchased by someone else? If the tape is good just keep it and maybe you will find another one like you wanted cheaper of course by another seller. Keep us posted.
posted on July 18, 2002 09:10:59 AM
"Unless you haven't been reading he read the rules, did what he was supposed to do. Received his package and WOW it was the wrong tape. Who is at fault? The Buyer NO, The Seller YES. Why should the buyer have to pay for return postage because his TOS says it. Where did he say in the TOS, if I send the wrong tape you are responsible for return postage."
He read the rules? The seller creates his own terms. Did his terms state he has a full money back policy? Did his terms say he will cover return postage?
The buyer received the wrong tape and the seller said he will refund purchase price. Postage is paid to a third party for their services, and handling is paid to the seller for his packaging services. Both of those services were fulfilled. He doesn't owe a refund on services fulfilled.
Morally he should refund return postage but that was not part of any agreement before this transaction started.
posted on July 18, 2002 09:11:54 AM
I would see who bought the tape I received. Then I would try to trade with him. That would only cost a buck or 2. I have had some very nice buyers. Helping a seller out, once in a while, is O.K.
posted on July 18, 2002 10:02:04 AM
We all make stupid errors. I sold several books by Jane's I miss sent 2 of them. The first on notified me of the error. I found the 2nd & paid for each of them to ship back to me & then I paid for reshipping. By the time I got through with this mess, I barely broke even, but I got pos. from both buyers. I guess that counts for something
posted on July 18, 2002 10:10:14 AM
If you really want to push it. keep the tape and demand he send the one you ordered. Isn't it the law that if you receive something in the mail you did not order, you get to keep it and not be charged for it? And that doesn't let him off the hook for what you did order.
.
Reality is a serious condition brought on by a lack of alcohol in the system
posted on July 18, 2002 10:33:47 AM
I just had a similar problem I ordered an item it arrived damaged due to VERY POOR packing. The seller refused to pay for return shipping.
He said he was only going to refund the purchase price and no shipping.
HELLO he sent the item poorly packed.
Advised him if i dont receive full refund I will simply charge back the credit card and lock his payments account.
posted on July 18, 2002 10:39:42 AM
This would, IMO, be failure to complete the order. The seller has the obligation to refund the item price, plus any shipping that was already paid by the customer under the original agreement, but only if the item is returned.
A seller is never obligated to pay return postage, however, in some cases it would be a good idea if you value the good will of your customers.
posted on July 18, 2002 11:10:32 AM
A seller is not required to pay return postage on return of the CORRECT product. However, probably you can check somewhere and find out, if he wants it back, he has to send return postage. He is still obligated to send the proper item regardless.
.
Reality is a serious condition brought on by a lack of alcohol in the system
posted on July 18, 2002 12:43:03 PM
If you paid by a credit card dispute the purchase with your credit company and claim to did not receive what was purchased.
"An Army of One"
posted on July 18, 2002 01:49:56 PM
The great thing is if someone complains to paypal, and paypal freezes your account, you just have all your buyers send a money order which costs them up to $1 plus postage, or a check and wait 14 days for the check to clear, so all these buyers suffer because of one arrogant buyer.
That happened to me once, no big deal, paypal lost out on two months worth of fees because I stopped taking it, and they lost out on the money sitting in there because now I withdrawal biweekely.
The seller only has to mention he sent the correct item, doesn't even need DC unless the buyer disputes receiving it, and paypal will reopen the account. Being reimbursed for return delivery is not enforcable.
posted on July 18, 2002 04:48:07 PM
Send it back COD, and include all of the excess fees that he originally charged you (and a little more for your trouble). If he needs it back, he will be forced to pay.
