posted on October 8, 2002 10:28:04 AM new
I have an account with UPS and the last 2 packages have cost more to ship than what the book tells me? I usually just determine the zone and ship. Have they raised some prices?
I checked using an older order to a different state and the price was the same as it was before?
Is there a charge they are not showing on these last 2 packages? I get NO answers from their customer service. They keep telling me that it should cost even more than what is coming up online.
tfs13
http://www.tfstudios.com
posted on October 8, 2002 12:22:03 PM new
are you checking residential? residential will cost more to ship. also are you choosing to have these packages picked up? they tack on about $2 extra for ground pick up.
posted on October 8, 2002 01:02:20 PM new
No, I drop them off myself.
They may be getting the surcharge the books says that certain zipcodes fall under. I cannot find that list on the site. Anyone know where to locate it?
tfs13
http://www.tfstudios.com
posted on October 8, 2002 01:20:25 PM new
What does your dropping the package off have to do with a delivery to a residential address. Any package delivered to a residence costs $2 extra. Unless you meant that you are dropping it off directly to the residence then the total UPS charge would be $0.00
posted on October 8, 2002 02:01:34 PM new
UPS charges a customer counter fee when you drop it off and many times charges a fuel surcharge. Both are added to the cost you see on the web site.
posted on October 8, 2002 11:02:13 PM new
The surcharge is $1.10 plus $1.50($2.60) to some remote areas. If you use the online calculator it will show if it will have the extra surcharge. If they are charging a counter fee then you should switch to fedex which doesn't have that.
posted on October 9, 2002 11:54:54 AM new
If you have an account and print the label,and postage on-line you do not have to pay the customer counter fee. I do this all the time, just drop them off, the rates come out the same as if I had a daily pick-up account. You can even give them to any UPS driver since the shipping is already prepaid. They do bill me if their is a surcharge for a remote area. HTH
posted on October 10, 2002 10:02:36 AM new
I printed my own label and they still charged a counter fee. It was a counter in a hardware store, not a UPS office. Maybe that is why.
I don't have a FedEx office to drop off packages to, and the drop boxes only take envelopes. I don't ship frequently enough to merit a pick-up service.
posted on October 10, 2002 11:14:29 AM new
these are whats known as a ups authorized retailer. ups does not charge that extra fee the retailer youre taking the packages to is the one who charges that fee.
