itcomputes
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posted on October 21, 2002 06:13:05 PM
A co-worker was in the hospital for a couple months. When she returned home she found her 13 year old grandson had bid on a bunch of auctions and got her NARU'd.
I don't know the details yet, just second hand at this moment. Is there any way she can get reinstated?
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Libra63
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posted on October 21, 2002 06:55:19 PM
The first problem was the grandmother gave out her password which is a no no. Then the second thing she did was let that grandson use her computer. Someone more knowledgeable about eBay than myself will have to answer that question, but a lesson learned here is. Never give your password out....
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sparkz
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posted on October 21, 2002 07:53:59 PM
If she tries to get reinstated to Ebay by telling them that story, they will probably bury her account so deep that she'll never get back on. There probably isn't a seller on ebay that has not received a variation of that story from a deadbeat bidder and I suspect Ebay hears it several times each day from NARU deadbeats. The ONLY way she will ever get a suspension lifted is to have each of the sellers who filed FVF on her to contact Ebay and ask them to remove the complaint because payment has been received from her. That will most likely cost a great deal of money, depending on how big of a tab the grandson ran up. Even if she goes this route, if three sellers refuse to co-operate with her, she's still out. There is no easy solution for her in this situation.
The light at the end of the tunnel will turn out to be an oncoming train.
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amcjavalin
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posted on October 21, 2002 08:10:39 PM
Would it do her any good if she faxed the necessary documents to Ebay, i.e. hospital bill showing dates of stay, doctor's bills, etc. to prove her case? I do agree though that she shouldn't have given out her password to her grandson. But then again, if you use the "forgot password" thingie could that have given her grandson a new password w/o her knowing it? Just a thought.
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sparkz
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posted on October 21, 2002 08:27:21 PM
amcjavelin,
I believe Ebay will ultimately hold the account holder liable for any activity on that account. Her only chance would be if it were NOT the grandson (whom she let use her computer)but someone who hacked or hijacked her account and she could prove it. If that were the case, they might let her re-register as a new account( she sure wouldn't want the old one back). Ebay is hard enough to contact any more just for routine matters, so I suspect trying to find the right person to listen to her story would be a job in itself. It sure looks like an uphill battle for her. She needs to open up an entirely new account, under a different name, such as the grandson's, and start over from scratch.
The light at the end of the tunnel will turn out to be an oncoming train.
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stonecold613
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posted on October 21, 2002 09:10:16 PM
Give up on the old account. It is gone. Open a new one. You will need to use a different e-mail address to do it, but that is the only way she will get back onto the system. Was she a buyer or seller. If she was a buyer, then it isn't all that bad as sellers are more patient with newbie's. If she is a seller, than bummer. Buyers like to see good reputations and that does take a while to build. I could cost her in the short term until she is able to build a good reputation.
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stockticker
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posted on October 21, 2002 10:35:53 PM
I don't see how she could open a new account for selling, unless she uses a different credit card. Even then, wouldn't her address reveal she has been NARU'd under another name?
Irene
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Roadsmith
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posted on October 21, 2002 10:36:00 PM
Geez, how OLD is that not-so-grandson???!!! Doesn't he know what he's done to her? Where are his parents? He should be responsible and accountable for his behavior and pay for the stuff he bid on (if he's the buyer, not the seller here). I know this is a sideline to the problem the woman has, but really. . . . I think I wring someone's neck. Heckuva thing to do to ol' granny.
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tooltimes
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posted on October 21, 2002 11:02:40 PM
Ebay apparently has no way of verifying street addresses, only individual credit card numbers. Even if they could there is the matter of many people having roommates or spouses or whatever that have the same address but different accounts.
In the early days of ebay many users often started new accounts when too many negatives showed up on their feedback rating. I'm certain that practice still exists today.
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stockticker
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posted on October 21, 2002 11:07:47 PM
Lots of eBayers have more than one account for various reasons, which may include a desire to start over with a clean slate or simply a desire to separate merchandise. It's allowed by eBay.
That's different than someone who is NARU'd registering under a new name. That is NOT allowed.
Irene
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tooltimes
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posted on October 21, 2002 11:18:56 PM
That's different than someone who is NARU'd registering under a new name. That is NOT allowed.
Correct, it's not allowed. But ebay has no means to enforce it as long as the user uses a credit card to register a new account.
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fluffythewondercat
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posted on October 22, 2002 09:36:12 AM
I believe that you are correct in what you mean (rather than what you say): eBay doesn't seem to have any automated way to check to see if a new account is registered from a person who has been previously NARU'd.
I know one instance of a NARU'd bidder who is back and bidding again, and am positive it is the same person as the information he himself provided me matched the previous name and address. All he did was create a different free email account by changing ONE LETTER of his email address. eBay didn't catch it. Since it's a free account, he would have had to use a credit card to register, and they didn't catch that, either.
I did just get another resurrected bidder NARU'd for the second time. eBay will followup, it seems, if you alert them to this activity, but I guess for now they are counting on the "community" to be the police.
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tooltimes
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posted on October 22, 2002 10:16:01 AM
If someone would mesh the security systems of both Yahoo Auctions and ebay it would make a much safer trading enviorment.
Yahoo Auctions has a great system with a serious flaw. For any user to register ( either buyer or seller ) they MUST have a valid credit card with the digit number on the back of the card. This gets only serious users but human nature takes over and bidders back out of auction wins very frequently causing a high deadbaet ratio. If Yahoo had ebay's 'three final NPB's and your out' rule it would greatly reduce the deadbeat ratio.
Ebay needs to adopt Yahoo Auctions valid credit card with 4 digit code for ALL users policy. Ebay may lose a few users that refuse to give up their credit card numbers due to an irrational fear but overall I feel that it would decease the number of non-serious bidders on their site.
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trai
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posted on October 22, 2002 10:33:03 AM
Bottom line, her account, her problem!
Why anybody would hand out their password to anyone else, is beyound me.
Let her pry the bucks out of this grandson to pay the bills.
Still waiting to hear how old this "kid" is.
Tooltime
Those are some good points, however it seems ebay will not go along with it.
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throughhiker
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posted on October 22, 2002 10:48:12 AM
First post, second line, "13 year old Grandson"
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trai
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posted on October 22, 2002 11:42:50 AM
Thanks, did read that, but should of checked the first post again.
She is still out of luck, to allow a 13 year old to use your password is asking for trouble!
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Libra63
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posted on October 22, 2002 12:16:17 PM
eBay doesn't have checks and balances. When someone signs up for a different account and uses the same computer as the old account was on and also some of the same information, there should be a red flag that flags that account so that they can look into it furthur. I know my ISP will give me 5 different email names but from the same ISP. If someone signs up with a hotmail or yahoo account they have to have a legimate email address as a backup as eBay will not accept those accounts only. I find it hard to believe that eBay cannot distinguish accounts from the same person but they have different email address. It seems like PayPal does. I think once a person is NARU they are always naru'd and that is for the safety of a buyer and a seller.
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tooltimes
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posted on October 22, 2002 12:42:09 PM
Many homes have linked computers hooked up to internet ( only real way to justify high cost of cable access ). Many ebayers use computers at work or a library or friends homes so there is no way to block a user's computer and not expect them back on with a new account ( not to mention anonymous services that allow users to surf without giving their real IP address ).
Why should it be any easier for a buyer to register than a seller? There's more deadbeat buyers than bad sellers? I believe ebay is in a position where they can tighten up the registration requirements to assure safer auctioning.
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rarriffle
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posted on October 22, 2002 01:03:18 PM
just have to put my 2 cents worth in here;
first of all, she may not have given out her password. I am the only one who uses my computer on the internet and I have it set to always remember me on ebay, ie..I don't have to log on each time..only after I clear the cookies on my computer
secondly, why shouldn't this child and his parents be held responsible for this? she shouldn't let them off the hook here, make them pay the sellers what they owe.
then she should make it very clear to grandson and parents that he is no longer welcome to even look at her computer, much less use it..this isn't a toddler that doesn't know better.
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itcomputes
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posted on October 22, 2002 06:36:25 PM
Hi, I started this thread.
All points well taken. I will be talking to her later this week and should have more facts and less speculation.
Assuming he bid and won a bunch of auctions and never paid, if the account holder manages to settle up with the sellers -- either by paying for the items or if sold, paying them for lost fees and time -- is there a way to get the NPB complaints removed?
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trai
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posted on October 22, 2002 07:58:56 PM
is there a way to get the NPB complaints removed?
She would have to get the sellers to do that. However, at this stage I would not think that most of them would want to waste anymore time on someone they would consider a "deadbeat".
I wish her luck and hope she learned something.
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stockticker
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posted on October 22, 2002 10:58:19 PM
I think once a person is NARU they are always naru'd and that is for the safety of a buyer and a seller
I just wanted to mention that there are sometimes adminstrative reasons for NARU's. At least two different times that I recall, I've been startled to see others suddenly become NARU for no apparent reason (excellent feedback record), only to become un-NARU'd a couple of days later. Both were repeat customers of mine as well as being long-time sellers.
I asked one of them about it, and he said it was a problem with his credit card that was on file with eBay ( perhaps it had expired and he didn't update it?).
Irene
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tooltimes
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posted on October 23, 2002 12:07:38 AM
Yup, Bad credit cards for sellers and bad email accounts for buyers.
I have a bad bidder now with a perfect 15 feedback rating but he hasn't won an auction in 18 months and his email is deader than dead. I place my email address in every auction description so he can email me if he wanted. Ebay naru'd him after I emailed them about it so he couldn't hit me with a neg because I failed to contact him. I'm getting more and more of these great bidders with dead email accounts as ebay grows older and older.
Classmates.com verifies it's entire membership * their email account each month with a quasi-spam letter about new clasmates in their graduation year. If a member's email bounces they try once more a few days later and then suspend the member if that second email bounces. Ebay could do the same darn thing but it would greatly reduce it's super-inflated number of registered users and they care more about that phoney number than about sellers having to try to recover fees and risking unwarranted feedbacks.
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askdaruma
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posted on October 23, 2002 06:48:00 AM
is this bidder permanently naru'd??some are naru'd for 3 or 6 months??
this bidder should either pay up for her grandson's bidding or just stay away from ebay,it is not the end of the world -not being able to bid on ebay.
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