posted on September 30, 2003 08:03:33 AM
Has anyone had any problems with the new way of attaching images to our auctions? Just wondering--before I try it in the next few days.
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"Practically speaking, a life that is vowed to simplicity, appropriate boldness, good humour, gratitude, unstinting work and play, and lots of walking, brings us close to the actually existing world and its wholeness." --Gary Snyder
posted on September 30, 2003 01:47:54 PM
No problems here. It's smooth sailing. Just pops up the pics much faster without making you wait. Quick and painless.
posted on September 30, 2003 07:50:11 PM
Hi! I would like to find that out myself. I wrote to ebay about this issue and have tried everything I could think of to fix this problem, but with no success. Below is the last answer that I received from Ebay.
This too is of no use since you can only check 1 option in the photo preview...
VENDIO!!! Please help!
EBAYS REPLY TO THE PROBLEM:
THANKS!Thanks for writing to eBay's Customer Support. I realize that this
situation can be frustrating, and I appreciate your giving me the
opportunity to help you with this problem.
I checked your seller list and I see that all but 2 of your Gallery
images have been corrected (2858731909 and 2858732936). Since you used
eBay Picture Services and since the items already have bids, you won't
be able to correct those Gallery pictures. You're only options would be
to leave as is or end and relist.
What is happening is that when you list your items using the Vendio
listing software and you want to include your item in the Gallery, you
will see a spot on the listing page (Photo Preview) that shows their
logo. You have the choice to leave the spot blank or check the option
that says, "Ensure buyers read your item description."
When you check this option, you must then also check either the spot to
the right that says, Upload your logo to build your brand," (you will
then browse and select your picture) or you must select the option that
says, "Use your first listing image." Each option has a link to view
examples.
If you do not select either of these options to the right of the Vendio
logo, then the Vendio logo will upload instead of your picture.
If you need to end your auction early and relist, please click on the
"site map" link located on the Navigation Bar. Scroll down to the "End
my auction early" link found under "Services." Follow the instructions
on that page.
Once you have ended the item, you can easily relist it by clicking on
the "Relist this item" link on your auction page. When you click on this
link you will come to a page that looks like the Sell Your Item form.
All your information should be there and all you need to do is verify it
and press continue.
You may qualify for a listing fee credit. Please send the information
listed below to our Billing Team and we will be happy to review your
request:
- The item number(s) of the ended auction(s)
- Your seller's email address or User ID
To request credit, please follow the steps below:
1. Click the link below:
http://pages.ebay.com/help/contact_inline/index.html
2. Click on "Ask about selling."
3. Click on "Billing and Fees."
4. Click on "Requesting a listing fee credit."
5. Click on the "Continue" button.
6. Click on the next "Continue" button.
I appreciate the opportunity of being able to help you. Thank you for
using eBay for your on line trading needs, we are committed to making
your eBay experiences pleasant and fulfilling.
Regards,
Chelsea
eBay Picture Service Support
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