orleansgallery
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posted on March 28, 2004 07:18:23 PM new
I have a friend on ebay who is at wits end. She has been painting and selling black folk art on ebay for years.
Recently she had two auctions closed that were upwards to two hundred dollars in bids.
Ebay sends her an email saying her auctions were ended because she used the words nigger and coon in her item description. SHE NEVER DID! she has copies of the auctions.
she appealed to ebay live help safe harbor customer service etc and no one will respond to her. Any advice? She is really down about this. thanks
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fenix03
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posted on March 28, 2004 08:05:04 PM new
Tell her to take a look at the catagory and see if this is happening across the board (activist is reporting her and others), or just to her (a competitor is reporting her). Tell the next time time this happens to inform Safe Harbor to offer proof of their potentially libelous allegations. Tell her to start archiving any listings in this line that she posts - Print them out and save them. Next they decide to pull an auction, fas a copy of the listing with a request for clarification what specific area caused problems. Also - Find a power seller and get th PS phone number.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
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mcjane
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posted on March 28, 2004 08:24:03 PM new
This is not right. eBay owes it to their sellers to take a look at the auction in question before pulling it. You would think they would know they received false information when they saw those two words.
A person sending in false information should be suspended, forever.
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OhMsLucy
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posted on March 28, 2004 09:45:20 PM new
Has your friend replied to the eBay email?
I had an auction ended by eBay once because of text in the listing.
The offending words weren't in my auction and I wrote them and pointed that out. They re-checked and wrote me back, apologized and let me know I could relist. I think someone just got the wrong auction number.
Lucy
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orleansgallery
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posted on March 29, 2004 08:05:11 AM new
hi,
thanks for the response. Yes lucy she has written but no reply. She wrote when they pulled the first auction and no reply, then in the next two days they pulled another one and no reply!
I don't understand why no one will respond to her pleas for help. They just ignore her. It makes me so mad, it is so unfair! Maybe she will hear from them today. I will let you know if she does. thanks
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bowtiefifty
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posted on March 29, 2004 08:48:28 AM new
I've been through a similar experience with an auction for a folded letter and envelope mailed from Dachau. Ebay ended the auction, even though there were no Nazi or SS markings on the item. I can't get any answer from ebay about why it was ended. Ebay has got it fixed now so that communication with them is one way only, you can't respond to their emails and get a reply. The only way to contact them is by their standard format in the "contact us" sections and they seem to ignore all such inquiries.
I think ebay has been reduced to a bank of computers in a building somewhere, with a man and a dog. The man is there to feed the dog and the dog is there to bite the man if he touches anything.
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fluffythewondercat
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posted on March 29, 2004 08:54:03 AM new
One would think that (the man/dog scenario) except I actually got a very lengthy voice mail message from someone at eBay the other day.
I was astonished that they took the time. This was in reference to the lovely person who keeps telling eBay my contact info is invalid.
Odds are eBay isn't ignoring her, they just haven't gotten around to replying to her email. Tell her to be persistent. It's the only way.
--
"Before I met my husband, I'd never fallen in love. I'd stepped in it a few times." -- Rita Rudner
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orleansgallery
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posted on March 29, 2004 12:02:00 PM new
i just got news my friend has reported her situation to several major newspapers and there is one interested in her story. She says Ebay is becoming an 'art czar' and censoring art for whatever reason.
I know ebay is a private company and reserves to refuse any auction at their discretion but is that really legal? If an artist is targeted and put out of business on their format in an unjust way is that really how it works?
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bowtiefifty
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posted on March 29, 2004 01:04:55 PM new
I just filed an "auction interference" complaint with ebay, against the party or parties unknown who caused my auction to be ended when it did meet ebay's guidelines for WW II memorabila that may be listed.
Maybe if enough of us do this, ebay will get a hint.
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