posted on May 31, 2004 10:31:25 AM new
I have sent many things to Great Britain by Global Express Mail from here (USA) where you can track it on the internet.
Many of the parcels seem to be held in British customs for a very long time, on three occasions it was a month, one two weeks and now a parcel is still being held for a week.
Is this customary procedure?
They always arrive there in four or five business days, but then customs comes along and there is a long wait for the buyer.
I have always had super buyers from the United Kingdom, they don't seem concerned and take it in stride. I guess I am the worrier.
With the new system, we get a copy of the customs label along with the Global Express Mail Label, so I supply all information the buyer needs.
I sure would appreciate any input about this. Thanks,
Davidsmom
posted on May 31, 2004 10:46:50 AM new
I ship to the UK every day and if there has ever been a customs delay, my customers have not told me about them. Sounds like you are having a run of bad luck with them. As long as your customers are understanding and they can see for themselves what the hold up is I would not worry much.
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If it's really "common" sense, why do so few people actually have it?
