posted on July 13, 2004 03:25:43 PM
Simple question:
When the USPS loses an insured package, and the claim goes through succesfully, do they refund you the item's cost only or the shipping charge as well?
Hope someone can help.
posted on July 13, 2004 03:34:01 PM
Get their 1-800 number from http://www.usps.com/ under "contact us". Call and ask. As I remember, it DOES NOT include the postage.
[ edited by meadowlark on Jul 13, 2004 03:42 PM ]
posted on July 13, 2004 03:39:31 PM
I was hoping if there was a link to their site in which it was clearly stated.
I'm having a problem with a customer.
posted on July 13, 2004 03:42:11 PM
Here's an old link,
http://www.usps.com/cpim/ftp/pubs/pub122/welcome.htm
The 30 day wait has changed, perhaps the rules have too.
dd
posted on July 13, 2004 03:52:50 PM
I haven't found a printed policy yet, but here is a link to a refund request for the USPS. It does not spcify postage as a refundable item except on Express Mail, but does have an "other" section where a person can fill in what they are asking for and why.
As the mailer, I am pretty sure it would be up to you to file the claim. You can print the form and take to your local PO and give it a try. Not worth it unless the amount is large. But by the time the PO processed it and made a decision, you buyer may flame you in feedback.
The only other one I found so far is a refund for postage request that must be presented at the time of mailing when you have placed too much postage on a package.
posted on July 13, 2004 04:01:30 PM
Wow! That was a great link, walhalla.
Here's what it says that pertains:
Nearer the top, it says:
In the event of loss or damage, the Postal
Service may reimburse you for the value of the article at the time of mailing up to the amount of insurance purchased.
Nearer the bottom, it says:
Will my postage be reimbursed?
Yes, if the article was lost or all of the contents were totally damaged.
What about fees?
Fees are not reimbursed because they cover the cost of insurance.
Meaning, yes the postage is refundable, but not COD fees, insurance fees, DC, and other service fees. (which I also just read on another page at the USPS site)
Here's a clickable link the site Walhalla
gave us:
