posted on July 23, 2004 01:59:04 PM new
G'day folks,
I just received an interesting email from an NPB she won an auction in april 2003. This is her first email to me.
Dear Adrian,
On 16th May 2003 at 11:36 for item no: 26xxxx3560, I
received comments "NON PAYING BIDDER!!! No Emails No
contact of any kind. FB says it all!!" rated a
negative feedback.
I have been advised to resolve complaints on file if I
wanted to be a registered user on ebay again.
Could I arrange the negative feedback to be mutually
withdrawn? One of the benefits is when I am a
registered user on ebay, I could leave positive
feedbacks for the sellers.
What steps could I take to fulfil seller satisfaction?
yours sincerely,
xxxxxx xxxxx
Does this mean that if I help her get reinstated she can leave feedback for me? After more than a year? I gave her almost a month in total before I negged her before. It was my feedback that took her to -4. I am seriously thinking of telling her to pay all the fees that she cost me and a little extra for all the time and effort I put into attempting to complete the sale.
What do you think?
posted on July 23, 2004 02:32:39 PM new
Since it's a service that would be in demand, someone here (I forget who) suggested charging $25 or $50 for the service of processing such a request.
Don't get emotional or anything - just explain that you provide this service to help out, but to recover all of your fees and cover the cost of time involved, the fee for this is $XX. I think many who aren't devious enough to get another account tied to another card and address, would probably pay the $25 fee. For the $50, only the desperate might bite. And, they might retaliate as well --- However, if you do bring them back to life, remember to BLOCK their ID from bidding on your future auctions.
Wayne
Never explain -- Your friends do not need it and your enemies will not believe you anyway.
~ Elbert Hubbard
