posted on September 13, 2004 09:45:37 PM new
Some say your feedback doesn't mean anything. But if you were to list three things your feedback says most about you as a Seller what would it be? As I look at my own,the three things that seem to be mentioned the most are...
Good quality item,or that it was described accurately. Some say really new.(I Love that one)
Fast shipping,excellent packaging.
Great communication, friendly Seller.
posted on September 13, 2004 09:54:55 PM new
"Truly an honest ebayer"...feel bad for the twonks (or is it twinks) they've run across.
"Great packaging"
"better than described"
"Arrived before it was expected"
"very beautiful.Exactly as advertised"
I pride myself on excellent description and accurate photos and condition. I hate unwelcome surprises when I shop on ebay.
No negs...so far...and the fb comes sloooowly because I don't leave it first. Oh well.
posted on September 13, 2004 10:16:15 PM new
Good thread, MAH645. Thanks for starting it.
These three recent comments say it all:
"*****A DELIGHTFUL LADY*****ITEM WAS IN GREAT SHAPE AND EXQUISITELY PACKAGED*****"
"Very friendly comunication! Speedy shipping with lovely attention to packaging!"
"Great transaction - excellent packaging and very speedy shipment."
Nearly 1600 feedback and I can't remember a single reference ever to S/H costs. My feeling is that's because I don't overcharge. No need to gouge. My profit is in what I sell.
I've never received a neutral or negative or even a backwards positive. Must be doing something right!
posted on September 13, 2004 11:27:02 PM new
I DO read my feedback - I don't put much stock in it (ie: it doesn't define me as a person) but it does let me know that people are happy with the item and with the experience. People with positive experiences will come back again.
Thank you for your prompt shipping and secure packaging, great ebayer, mahalo
Fast shipment. I'm a repeat customer for good reasoon!! Highly recommended.
An absolutely beautiful card, very business like E/B dealer, A real PRO
posted on September 14, 2004 01:48:48 AM new
My favorite feedback was posted about two years ago and I haven't forgotten it. Sold a pair of earrings to a young lady and her feedback was "Earthmum Rocks!"
posted on September 14, 2004 02:20:18 AM new
As a seller:
Great seller. Bid with confidence. Packaging very secure. An asset to eBay.
Thanks for the smooth transaction. Great packaging and prompt shipment. A+++
Thank you! Would love to do business with again. Thank you!
As a buyer:
"A True Delight! Fabulous Buyer! Just Perfect! Thank you so much! A++++++++++
Prompt email & Quick Payment. A pleasure to deal with. Thank You!!!!!!!!!!
Excellent ebay buyer, quick payment and good communications.
Hopefully, this means I hold up my end as a buyer and as a seller.
posted on September 14, 2004 07:15:44 AM new
Fast shipment, pleasure to deal with, fantastic ebayer! A++++++++
Great item just as described! Thanks for fast shipping! A++++++
Best Ebay Experience Ever. Trustworthy A+++
Positively perfect in every way!! Fast shipping, great sticker!! Five Stars!!!
Be kind. Everyone is fighting their own secret battles.
...Author Unknown
posted on September 14, 2004 08:11:21 AM new
Actually, though, in re-reading this thread, I can see there's a real market for complimentary remarks made by complete strangers who know nothing of our character, likes, dislikes or point of view.
So, with that thought in mind, I inaugurate my new series of Great Feedback signature quotes, personalized for promiment Vindaloo posters.
--
earthmum is kind to passersby with peculiar hairdos and especially good at framistating the reticulated doohickeys. A+++++++
posted on September 14, 2004 08:16:19 AM new
My favorite was a buyer who bought something on a one bidder (which I had hoped would go somewhere else]. They simply left the following: "Great!!"
and my reply was: "lol, thats what I said, too!"
edited to say: Of course I added a thankyou, fast payment.
(Sometimes that is all there is to say.)
``
``
[ edited by neroter12 on Sep 14, 2004 08:19 AM ]
posted on September 14, 2004 09:00:48 AM new
Yeah, what's the deal with the "Great!" or "Thanks!"... is that person unhappy and just looking to not really get into it or are do they just not care. Once I got a "ok, thanks..." What the heck does that mean?
I have a whole bunch of good ones, too, of course. I sometimes wonder myself what FB really determines, though I will tell you that people really look at it. I check my ebay Store Traffic Reports often and am continuously surprised to find my "Feedback" page ranked usually in the top 5 "Pages Viewed". And I have a pretty large influx of customers as well as I have 100% positive. Of course, that number comes from people leaving feeback, too (or me checking it ), but I can't imagine why that page would get all the hits with all positive feedback. Why do people want to waste time reading POSITIVE feedback? Again, I don't know if it bolsters my sales or not, but I'll tell you that people are LOOKING...
posted on September 14, 2004 09:09:20 AM new
Playback, I'd rather have an 'ok, thankyou', or just 'great'. To me, it's simple. Product purchased was as stated. No more, no less. Thanks, adios amigos.
I think when you buy, you look at the fb to determine the reliablity factor of the seller. The rest is all kinda opinion, in my opinion ......
..
..
~~ Keep thy heart with all diligence for out of it are the issues(forces)of life..Proverbs 4:23~~
posted on September 14, 2004 09:46:41 AM new
Most of my feedback comments include something about "great packaging" ... "great care in shipping".
A lot of my father's collectibles are low-ticket, but fragile - the collectible beer cans, the 8 x 11 soft cover model railroading books.
I think all the positives that mention the great packaging matter a great deal in encouraging bids.
Early on, with the beer cans, where the sell-through rate is so low, I decided that if I were to have any hope at all, there were two things that really mattered - killer photos and killer packaging. Both had to inspire an "oh, wow" response.
The first thing I did was to buy 750 feet of bubble packing from Parrothead. My ads emphasized that each can would be wrapped individually in bubble packing, secured to cardboard dividers, and insulated from the outer walls of the box. My sister-in-law said: "You're the only one in that beer can section talking about bubble packing." I said: "Yes, exactly."
I can tell that people read my feedback and look through my previous auctions because the old photos start updating in Vendio.
I also think that a lot of times, the spouse reads the feedback, too. About half of my winning bidders are actually married couples - one is the avid collector or hobbyist, but the other manages the family budget and makes the payment.
So I always assume that I'm selling to two people - that in the background, the eagle-eyed spouse is going over the ad and the feedback to check out all of the details on packing and shipping and shipping cost.
posted on September 14, 2004 09:57:33 AM new
Fast Shipping, Well Packed and WOW, it looks better than in the pictures. I take great care with my packaging and shipping. I send out stuff the way I would want it if I were buying. As for the pictures, with what I sell, pictures will never even come close to what it looks like. I have my share of unhappy people though, they seem to have to go out of their way to find something to complain about. Oh well. The funny part is that some of them keep coming back and buying again.
Kevin
posted on September 14, 2004 10:04:01 AM new
Almost all say "excellent communication" I guess you don't get that with checkout. Also fast shipping, and great packaging. I sell mostly craft magazines, and always put them in plastic bags and tape the envelopes both ways, that way there is no chance they will fall out.
posted on September 14, 2004 10:05:34 AM newclassicrock LOL
teacher Don't read mine anymore either.
My last three negs made me laugh, all from the same bidder, topmint, on three wins. I refused to sell to her because she refused to pay mandatory insurance. Was she ever mad, even had her husband call to tell me to go through with the auctions or my days on eBay were numbered.
I'm not saying FB isn't important, it is to a point, but when you can get negged because someone doesn't want to follow YOUR TOS, how fair is that. Not to mention buyers who do not want to pay insurance, but expect you to make good if the package is lost. Then you have to decide if you want to refund or take the neg.
Just some reasons why I don't take it all that seriously anymore.
posted on September 14, 2004 10:07:33 AM new
Kevin,
I think what you're describing is a form of buyer's remorse.
With time, I've gotten hip to reading not just the feedback, but also the feedback left for others.
I've seen a couple of big buyers float by - their feedback looked good at first glance, exceptional level of feedback for a buyer who's strictly a buyer, over 1,000 or over 2,000.
But their fb left for others showed a pattern of complaining after the fact about "excessive shipping" or nitpicking in other ways.
I know how to use that Web site that breaks out the negs and neutrals so I could see the pattern - same thing with a number of different sellers.
I would say that when you get that, just block 'em from future auctions - because it's not anything you're doing or not doing, it's them. No matter what you do, they'll find something to complain about.
posted on September 14, 2004 10:23:31 AM new
rozrr, Yea that is part of it as well as there are people out there that think that it is their job to find fault in everything and then tell the world about it. Kind of funny really. If I hadn't been selling since I was 16 then I might have wigged out but... they will do the same to me in my own store. I have had several people over the years go so far as to try and tell me how to price my stuff, to their advantage, of course. I don't block them on ebay because they often times they come back and buy more. Green pays the bills. I do block them if there is trouble. On my other selling ID there were constantly several with real problems, in their mind. They would neg for no reason at all, just didn't like what they bought or had sever buyers remorse. Even had one where the husband left the neg because his wife wasn't supposed to be buying. I have also learned to read the feedback left for others and prepare for the worst. Oh well, I bet even Sears had bad experiences back in the early 1900's.
Kevin
[ edited by Kevinatgrannys on Sep 14, 2004 10:24 AM ]
posted on September 14, 2004 10:41:34 AM new
rozrr, Boy, I wish I could do that in my B&M store. My favorite one was one lady that kept coming in and buying small items,25cents, and then she would come back the next day and complain about it and want a refund. She did it once to often. I had a migraine that day. I refunded the money and took the tiny little pitcher, that she had bought and gotten refunded for, and threw it out the front door. Shattered into a million little pieces. When I turned around her eyes were as big as saucers and she said "What did you do that for??" I told her that she had said that there was a tiny chip that I had missed and I didn't want to miss it a second time. She still comes in from time to time but... that was the last time she ever complained. Go figure....
Kevin
[ edited by Kevinatgrannys on Sep 14, 2004 10:42 AM ]
posted on September 14, 2004 01:14:12 PM new
Getting GREAT Feedback personalizes each transaction. Sure, getting paid is nice but feedback is the gravvy on the potatoes that makes this eBay adventure fun!
posted on September 14, 2004 01:17:00 PM new
Regarding the "thanks" feedbacks - I had a buyer leave me "thanks" as his feedback, so I left "You're welcome" in his.
posted on September 14, 2004 04:25:18 PM new
BY THE WAY--anyone have that link where you can post a feedback at the last minute??
It was like "sniping" so the other person couldnt retaliate.I know it was posted here before but if someone could give me the link so I can save it
