posted on September 26, 2004 12:00:27 PM new
I received the following email:
"Dear eBay Member,
Unfortunately we have received a Online Fraud Complaint against you for the item ########## by your trading partner xyzebay.
We would like to ask you to contact your trading partner within the next 7 days to try to resolve the complaint.
When a listing ends with sale, as the User Agreement and website makes clear, members have a legal obligation to complete the transaction.
If a member chooses to initiate a standard purchase protection programme claim against you, an eBay customer service representative will contact you. They will request that you provide any information that you feel supports your claim in the matter so I encourage you to save any pertinent documentation, including email communication, you've had with your buyer to substantiate your efforts in resolving this complaint.
If you haven't already, we encourage you to request the buyer's contact information, and give him or her a phone call to see if this issue can be resolved.
You can request another eBay member's contact information by going to:
http://cgi3.ebay.co.uk/aw-cgi/eBayISAPI.dll?MemberSearchShow
We appreciate your cooperation in this matter.
Best wishes,
Your eBay Team"
------------------------
So, I investigate further and realize I filed a NPB alert and FVF against this bidder because they didn't pay. They never responded, and still they were allowed to file an Online Fraud Complaint. Any ideas?
posted on September 26, 2004 12:19:53 PM new
Do a VIEW SOURCE of the message in OUTLOOK EXPRESS & make sure there ain't sumptin hiding in da garbage next to that "link"
posted on September 26, 2004 01:52:16 PM new
I thought it could be a fraud for a few reasons.
The first is the email address it came from is: [email protected]
Then the message id is: 43b501c4a3a3$816df400$0e01f80a@wwwherbst03
The other thing that leads me to believe it may be a fraud is that the message claims they will investigate it, but what are they investigating and why would ebay tell me they were investigating me for online fraud in the first place? It seems that would be counter productive to catching criminals. It's like saying... "We're gonna give you a head start to cover your tracks."
I think its a fraud and they are trying to scare me. this bidder has never contacted me ever, and ebay would seriously have to consider that this bidder never responded when i filed the fvf in the first place before they start an investigation. they had time to respond with their info, and they failed to do so.
posted on September 26, 2004 03:13:30 PM new
It could be a new scam! Don't signed into anything. I just received a fraud alert from Citibank and they are not my bank.
posted on September 26, 2004 03:53:08 PM new
Send it to [email protected]. Any fraud complaint will originate with Ebay in San Jose, Calif., not from a beergarden or internet cafe in Germany.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on September 26, 2004 08:01:30 PM new
If you are ever in doubt about the origin of those spoof e-mails, right click on Properties. You will have a look at the headers and be able to see where the message originated.
Even with this knowledge, you still should send it to Spoof at E-bay and let them decide if it is a spoof or not.
posted on September 26, 2004 09:09:54 PM newSo, I investigate further and realize I filed a NPB alert and FVF against this bidder because they didn't pay.
Does this mean that the auction number listed is legite? Usually the spam e-mails will have a bogus auction number. To me, it sounds like the deadbeat filed with ebay stating that you filed for FVF illegally making the e-mail legite. However, I would forward the e-mail to ebay spoof first for confermation and if they do confirm that it is legite, then e-mail back to see what your next step should be explaining about the deadbeat part.
posted on September 27, 2004 08:29:32 AM new
Yes, I agree with you about the fact that the auction number and bidder is legit. What bugs me about it is that ebay isn't very clear as to what the investigation is regarding. It is just that they are investigating. That seems odd to me. Even if it is real, I don't have anything to worry about. I filed the NPB alert, gave them the full period of time and then some to reply to my claim, and they didn't bother to reply. When I filed the FVF, the claim read, "Bidder has not responded". I know I did everything according to ebay rules. I haven't left feedback for this deadbeat yet, but after this false claim, you bet I will. I am going to wait it out a little while longer before dropping the NEG bomb for non-payment.
