posted on October 30, 2004 11:18:56 PM
I just received a +feedback for a book sold two months ago. Here is the feedback:
"Im going to give you a positive feedback, BUT the book never arrived."
This was the first I'd heard this news. I know it was mailed, and he never asked or complained once until now. I have to say I had a sort of hinky feeling about this buyer from the very beginning--something just didn't feel right.
My inclination is to do nothing. This book was won for about $6.95 and it was sent media mail in the U.S., no delivery confirmation. (I know I should have done that.)
I'm feeling a bit hard-nosed right now about buyers and I'm ticked that he didn't contact me sooner. Any thoughts?
posted on October 31, 2004 01:14:44 AM
no, negatively worded positive feedback is not really new. I would just move on as well, the only thing I might do is to block this bidder so that they don't change their mind about leaving a positive by buying something else and using that transaction to leave you more feedback. I did that with someone a while ago, they did leave positive but it was worded to awfully that I can't understand why they left it as positive. I blocked them, and they eventually wanted to buy something else. They apologized and realized what they did was wrong, so I removed the block and all went well. If they would have given me attitude, I would have just ignored the email. I don't think they will leave negatively worded positives again.
Friends don't let Friends say stupid things like Friends don't let friends vote Republican!
posted on October 31, 2004 07:57:38 AM
Thanks, you two, for corroborating how I'm feeling about this. I have NEVER lost a media mail shipment, and I've been good about refunding a couple of things that arrived broken (with photo proof, of course). Normally I'd have been apologizing profusely--but this one, as I said, is feeling different to me.
posted on October 31, 2004 10:03:41 AM
I would refund him his money as I don't believe he has any reason to lie about what happened and seven bucks isn't a big loss. However he should have contacted you first before leaving what basically is a negative or neutrally worded feedback. I also believe most buyers are honest.
Two years ago I sold a princess phone to a buyer who had emailed and asked all kinds of questions about the condition to the extent that I took pictures and sent them along with a wordy description. Later, after the sale was completed I got an email that stated, "I don't mean to be rude but...". Anyway, they said the phone had knifed its way through the peanunts and battered itself against the box and the receiver was driven through the case. This phone was also double boxed and wrapped in flexible styrofoam sheeting. I paid their shipping costs and sent them the insurance receipt, but figured I had gotten a big lie as I thought phones were basically unbreakable. A year later I saw a princess phone at a yard sale in the same condition described in the buyer's email and asked the seller about it. He said it was in good shape when it left California and didn't know why it was broken or how. I guess the moral of this tale is believe the buyer, at least most of the time.
posted on October 31, 2004 11:00:47 AM
Do not refund a single thin dime. This person did not contact you so no reason to refund a thing.
Best to leave it alone. Any negative wording will be buried soon unless you respond to it. Then it will come to life.
.
. http://www.rense.com/general51/dump.htm
