marcn
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posted on December 18, 2004 06:47:18 AM
Anyone having any problems with Endicia today? I am unable to print any postage???
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HelgaGPataki
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posted on December 18, 2004 07:23:43 AM
I don't know about today but I had some trouble yesterday.
I tried to buy $10 worth of postage (as I do several times a week) and it declined my "credit card" (which is actually my bank debit card!). There was money in my checking account and everything. I tried FIVE times before I had to change my payment method to checking account (same difference!).
I haven't logged on today though, I don't usually print postage on Saturday since I don't usually go to the PO on Saturday.
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TnErnie
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posted on December 18, 2004 07:48:28 AM
It keeps telling me it can't print the postage because it is busy with another transaction and this happens with a shared account. I don't have a shared account! It says to call customer service which is CLOSED TODAY!
This is just great! I have packages that HAVE to go out today and Endicia has all my postage money, but won't let me print anything. Grrrrrrrr!!!!!!
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TnErnie
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posted on December 18, 2004 07:51:14 AM
Just tried it again....now it says:
"Postage printing is not available because your account is not active or cannot be verified."
I just checked my account online and it says it's active and my fees aren't even due yet.
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marcn
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posted on December 18, 2004 08:04:17 AM
I am getting the same error messages. I sent a couple of e-mails to techsupport and no response. Also, left them a voice mail. I just set up an account with Stamps.com to get me by for today. Hey, you get $25.00 free postage just for trying and there is no obligation. Who knows, I might like it better.
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vintageads4u
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posted on December 18, 2004 08:06:04 AM
Same problem here, couldn't leave message tho because the mailbox was full. I just left Stamps.com because of this kind of stuff.
YIPES!!
Beth
www.vintageads4u.com
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TnErnie
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posted on December 18, 2004 08:16:58 AM
Marcn....Make sure you cancel BEFORE the 30 day free trial is up, or Stamps will charge you for that free month. It's only free if you don't decide to keep using them. I found this out the hard way.
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vintageads4u
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posted on December 18, 2004 08:18:46 AM
Not only that, but if you cancel during a billing cycle, they will not prorate and give any type of partial refund. Their customer service is really bad. They lost a batch of my misprints (although I had a dc/sig on it) and said it was my tough luck.
According to the endicia site:
System Status:All systems are running normally
Beth
www.vintageads4u.com
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tomwiii
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posted on December 18, 2004 08:25:51 AM
I sent an email to the GRAND POO-BAH, but it IS a SAT, and I don't think they be awake until MON AM...
BUT, we shall see...
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vintageads4u
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posted on December 18, 2004 09:00:51 AM
Endicia came back, I printed and heaved a sigh of relief.
Beth
www.vintageads4u.com
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tomwiii
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posted on December 18, 2004 09:04:50 AM
Straight from the horsey's mouth:
"Dear Mr Ralph J. Dog,
Endicia experienced a temporary outage of service from 6:50 am to 8:10am (PST) this morning. The problem has been corrected and our service is running normally again. We apologize for any inconvenience this may have caused.
The Endicia Team
[email protected]
650-321-2640 x130"
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deur1
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posted on December 18, 2004 09:20:21 AM
Dear Judi,
Endicia experienced a temporary outage of service from 6:50 am to 8:10am (PST) this morning. The problem has been corrected and our service is running normally again. We apologize for any inconvenience this may have caused.
The Endicia Team
[email protected]
650-321-2640 x130
....
hi Tom did not notice ya had already posted
[ edited by deur1 on Dec 18, 2004 09:25 AM ]
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