posted on December 24, 2004 03:20:08 PM
I have recently had to refund 2 Paypal payments, and I have just realized that I was still charged a fee. Is this normal? When you refund a payment, do you take off the fee first?
posted on December 24, 2004 04:13:26 PM
Did you click refund on the original payment? If so, I've never seen it charge a fee. If you make a new payment for the amount, then yes, you will have lost the fee amount.
So, if they sent you $100 and the fee is $3, go to the payment details page, click refund, and indicate $100 gross refund. They will then refund $97 plus $3.
posted on December 24, 2004 04:16:52 PM
the last time i did a refund,paypal took fee out of it.
nowhere can i find a way out of it
-sig file -------Life is one big happy 'All You Can Eat' buffet .
posted on December 24, 2004 06:02:02 PM
Yes, I did refund the whole amount. The buyer paid twice by mistake, but I was still charged the fee on the original and the refunded amount.
posted on December 24, 2004 07:53:35 PM
Maybe I'm mistaken, but I don't think I've ever been charged a fee on a refund. Are you guys business accounts? And you're literally refunding the original payment, not making an equal and opposite new payment to the person (i.e., refund vs. send money)?
posted on December 24, 2004 08:02:10 PM
when was the last time you did a refund??
yes,i have a preferred account.
From paypal point of view,when someone pays us with his credit card,paypal has to pay its merchant account provider (bank) a discount fee and a transaction fee which it passes on to us.
so when we return the money to the sender,the bank is not going to refund paypal its fee.
so paypal will have to take it from us else it will be out of its pocket
-sig file -------Life is one big happy 'All You Can Eat' buffet .
posted on December 24, 2004 08:41:56 PMThe buyer paid twice by mistake, but I was still charged the fee on the original and the refunded amount.
No you weren't. The fee was returned to the buyer as well. The fee is refunded from the funds that PayPal takes from your account. You got a full refund of the fees when you did the refund.
I have done many refunds, and the fees are always credited.
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.
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Alive in 2005
posted on December 25, 2004 02:44:10 AM
stopwhining,
"so when we return the money to the sender,the bank is not going to refund paypal its fee."
I believe that the bank WILL refund PP its fee! Much in the same way that any points I got on a credit card are removed when I cancel a charge or get a refund on my CC.
Thanks stonecold, I was starting to think I had imagined all those fees being returned to me!
posted on December 25, 2004 07:52:41 AM
Here's a sample refund of a $94.99 payment copied from PayPal...
Gross Refund Amount: $94.99
Net Refund Amount: $92.60 USD
Fee Refunded: $2.39 USD
Source of Funds: PayPal balance
So, buyer gets $94.99 refund. I lose $92.60 from my PayPal balance. PP returns the $2.39 to the buyer.
Have I got this wrong somehow? I sure hope not, because I regularly refund hundreds of dollars when someone requests a change in shipping that invalidates seller protection, at which time I ask them for BidPay, MO, etc.
posted on December 25, 2004 08:21:39 AM
If the refund is processed as a credit transaction,paypal has to pay its bank.
if it is just between 2 paypal accounts without getting the bank involved,then it is up to paypal,and paypal should not charge any fee.
the last time i made a refund,i looked everywhere for the damn refund button,and when i finally found it,and tried to make the total comes out,paypal took a fee .
and this is 2 weeks ago.
-sig file -------Life is one big happy 'All You Can Eat' buffet .
posted on December 25, 2004 09:46:56 AM
I don't know the details of PP's arrangements with the CC companies, but I am pretty confident that they would not do a transaction where they lost money to a measly seller (that would be me ). I have done 21 refunds in the past month (mostly partial refunds for excess shipping paid when the buyer was close by), and I have not been charged a fee on any of them. Some of them must have been CC transactions.
By the way, FWIW, my two partners assumed that we were paying fees on these refunds until I showed them otherwise; I think it's becoming a great urban PP myth.
[ edited by cashinyourcloset on Dec 25, 2004 09:47 AM ]
posted on December 26, 2004 06:09:05 AM
Does anyone have an 800 number for Paypal? I have spent half an hour trying to send an email, and it takes me round and round, signing out, signing in, but it always says that information is missing, which it isn't, so I've given up!
posted on December 26, 2004 06:55:47 AM
look on the back of your paypal credit/debit card
-sig file -------Life is one big happy 'All You Can Eat' buffet .
posted on December 26, 2004 08:34:02 AM
From PayPal's Help search:
Tracking Payments - Refunds
If I send a refund, will the fees I'm charged be credited back to me?
Yes. If you send a full refund using the Refund link within 60 days of receiving the payment, PayPal will refund the fees charged for the transaction. If you send a partial refund, the percentage of fees refunded will match the percentage of the original transaction refunded.
If you are refunding the payment after 60 days or do not use the Refund link to refund the payment, any fees assessed will not be reimbursed.
Be kind. Everyone is fighting their own secret battles.
...Author Unknown
posted on December 26, 2004 10:07:07 AM
That is what I am saying Gtootie, my fees have not been refunded. On the invoice for the refund transaction, I have been charged the fees, and they have been deducted from my total. I want to talk to Paypal, I think we need to know for sure how to go about doing a refund. I was given the option of returning the payment less the fees, or the whole amount, I chose to refund the whole amount, and so my fees are still deducted.
posted on December 26, 2004 12:10:24 PM
Gtootie, this is what my transaction said:
Dec. 24, 2004 Refund To xxxxx Completed Details -$3.99 USD $0.42 USD -$3.57 USD
I refunded $3.99, and got back $3.57. I know it's only a small amount, but the buyer already worked out the postage and sent $1 less than it should have been. My interest really is for future auctions, I need to know what amount to refund so as not to end up paying extra fees.
posted on December 26, 2004 01:19:01 PM
Dec. 24, 2004 Refund To xxxxx Completed Details -$3.99 USD $0.42 USD -$3.57 USD
I refunded $3.99, and got back $3.57. I know it's only a small amount, but the buyer already worked out the postage and sent $1 less than it should have been. My interest really is for future auctions, I need to know what amount to refund so as not to end up paying extra fees.
Amber
On the original transaction, the buyer paid $3.99, you were charged $0.42 and received $3.57.
On the refund, you sent the buyer $3.99, PayPal reversed the fee of $0.42 and took $3.57 from your account.
Look at the details of the refund. You will see where they took $3.57 from you balance. Just below that will be the details of the payment where they added $3.57 to your balance.
"I refunded $3.99, and got back $3.57."
You didn't get anything back on the refund. The buyer got $3.99 and they took $3.57 from your balance. You got $3.57 when the buyer sent the payment.
Be kind. Everyone is fighting their own secret battles.
...Author Unknown
posted on December 26, 2004 01:45:33 PM
Stonecold: Yes, I know the full amount was returned to the buyer. My question is, why on the return transaction, do I have fees of 42 cents deducted from my account? I keep looking at it, and this is what I see.
posted on December 26, 2004 01:53:50 PM
Customer Service Center
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Call us toll-free at: 1-888-221-1161
We may only discuss an account with the account-holder. Please have the following information available when you call:
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For security reasons, we must verify the above details before discussing any account-specific information.
Be kind. Everyone is fighting their own secret battles.
...Author Unknown
). I have done 21 refunds in the past month (mostly partial refunds for excess shipping paid when the buyer was close by), and I have not been charged a fee on any of them. Some of them must have been CC transactions.