Gtootie
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posted on January 24, 2005 06:39:44 PM
A buyer e-mailed me through Ask Seller a Question asking the shipping on 3 or 4 items to Austria. The questions came from a puppy figurine. I admit I goofed up and didn't look at the item close enough. I thought it was a Christmas ornament or key chain. Very few people buy 3 or 4 figurines.
Anyway, I told her $5. This morning she bought 5 items. But only one puppy. If she had bought puppy figurines, I would have sent them for the $5, because that's what I told her. However, she bought 2 of my biggest dogs and a panther on a rock. Those things weigh 4 or 5 pounds a piece. The postage will be $50 for airmail and $30 for surface.
Am I still obligated to mail them for $5, since she didn't buy what she asked about?
Be kind. Everyone is fighting their own secret battles.
...Author Unknown
[ edited by Gtootie on Jan 24, 2005 06:43 PM ]
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ewora
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posted on January 24, 2005 07:02:39 PM
I shouldn't think so.
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ebayvet
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posted on January 24, 2005 07:12:25 PM
You should have been more specific in your reply, if you have items that have that much of a difference, perhaps asking what they would buy might be a good idea. Her question was vague, so while technically you would be wrong not to ship for the price quoted, I don't think many people would take such a loss because of what they should do!
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Gtootie
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posted on January 24, 2005 07:18:43 PM
I agree. I should have asked what she had in mind. But like I said I thought she was asking about one of the small items. That is not unusual. People are always buying 3 or 4 them.
OTOH, she should have known $5 was not right. And she should have at least considered that I would think she was asking about the item she e-mailed from.
I may get a neg (or 5) out of it, but I'm not going to mail them for $5.
Be kind. Everyone is fighting their own secret battles.
...Author Unknown
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ebayvet
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posted on January 24, 2005 07:25:27 PM
I wouldn't ship something that costs $50 for $5 either. You may get a neg, but obviously this person is trying to take advantage of you.
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alldings
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posted on January 24, 2005 07:32:02 PM
Explain the shipping quote was for auction number XX only. Item number XXX are larger heavier figurines s&h on the on these pieces is $$..
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dadofstickboy
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posted on January 24, 2005 08:07:04 PM
Just inform her that the Quote was for the item in question.
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stonecold613
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posted on January 24, 2005 09:10:16 PM
Just send the WBN with the correct shipping amount for the items won.
If he/she asks why the amount is different, then you can tell them the shipping amount they requested was for the other item, not the ones they bid upon.
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Alive in 2005
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sparkz
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posted on January 24, 2005 09:21:46 PM
No need to risk a neg. Just email her and ask her if she wants it shipped to Canberra or Sydney. She'll probably email back and tell you to forget the whole deal.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
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neglus
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posted on January 25, 2005 06:25:22 AM
I guess I would explain to her what happened and tell her the actual shipping cost. Perhaps you could offer to split the difference or give her a discount since you admit that some of the fault was yours. I would let her cancel the whole transaction if she doesn't like the increased shipping cost
**********************************
"Life's journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out, shouting "...holy sh@#...what a ride!"
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rivki
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posted on January 26, 2005 09:00:29 AM
Gtootie, what happened? Did you invoice her yet? Hope she didn't make a fuss. I would have done exactly what was suggested here.
Good luck!
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Gtootie
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posted on January 26, 2005 09:12:40 AM
I got up this morning to find an e-mail from PayPal that she had paid. She didn't include a message or e-mail, so she must be OK with it. If she had a problem, I'm sure she would have said something.
Could be that she thought I meant to type in $50 when I put in $5. Either way, I'm happy it worked out this way.
Debbie
Be kind. Everyone is fighting their own secret battles.
...Author Unknown
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