ewora
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posted on January 29, 2005 12:11:06 PM
A buyer emailed me yesterday saying that the glass broke in two framed paintings that I mailed him. He says it will cost $20.00 to repair them.
I asked for digital photos of the damage and a repair estimate so I could submit it for the insurance.
He's refused. Saying he doesn't have the time. He's out of town. Either Paypal refund him the $20.00 or his assistant can mail the entire thing back for a refund.
I have several names for him floating around in my mind right now. I'm a bit frustrated and would like some advice on how you would handle it.
I have DSI insurance. Although they may very easily say okay...without proof. Sometimes they require it.
Should I just not be quibbling over $20.00?
Amy
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ms24ktau
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posted on January 29, 2005 04:06:23 PM
I was always under the impression that the buyer had to file the postal insurance claim. You send him the green receipt and he takes that and the broken item to the post office to file the claim (or his assistant can do it) Thats always been the way I've handled it. Ask your postal clerk
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tomwiii
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posted on January 29, 2005 04:29:38 PM
ewora:
Since you bought the DSI INSURANCE for this item, why did ya handle it THAT way?
All ya have to do is tell him the item is insured & he has to send you a MAILED LETTER describing the damage, amount lost, and DATED & SIGNED.
I always include a little warning about random claims being investigated...
Then ya just submit to DSI for payment -- for $20, I would have paid him upon receipt of the letter...
"For too long, too many people dependent on Social Security have been cruelly frightened by individuals seeking political gain through demagoguery and outright falsehood, and this must stop.The future of Social Security is much too important to be used as a political football." ~ Ronald Reagan
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ewora
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posted on January 29, 2005 04:32:38 PM
Thank you Tom. That is just the answer I was looking for. I thought that he would have to do something more then just claim damage and ask for money.
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tomwiii
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posted on January 29, 2005 04:40:02 PM
DSI Claim Form for USPS:
http://www.dsiinsurance.com/assets/docs/DSI%20Claim%20USPS.pdf
"For too long, too many people dependent on Social Security have been cruelly frightened by individuals seeking political gain through demagoguery and outright falsehood, and this must stop.The future of Social Security is much too important to be used as a political football." ~ Ronald Reagan
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niel35
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posted on January 29, 2005 05:27:16 PM
I guess we all handle claims different ways.
I ask the buyers to take the damaged item to the P.O. and they fill out the papers for a claim. They send it to me and I attached the green slip and return it to the P.O. and they in turn refund the buyer their money for the loss.
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tomwiii
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posted on January 29, 2005 05:39:54 PM
neil -- YES, except we aint be talking about USPS INS, but rather DSI 3rd party shipping INS 
"For too long, too many people dependent on Social Security have been cruelly frightened by individuals seeking political gain through demagoguery and outright falsehood, and this must stop.The future of Social Security is much too important to be used as a political football." ~ Ronald Reagan
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OhMsLucy
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posted on January 29, 2005 05:44:12 PM
Hi all,
I've never used DSI insurance. Looks like the claims process is a lot more involved than USPS insurance.
Might it not be kinda difficult to get an already disappointed buyer to send a letter? Then you have to mail the letter to DSI? How much time is that going to take? A week? Two weeks?
As a couple of posters have said, a claim for USPS insurance is pretty straightforward and simple.
Aside from what I gather is a lower cost, what are the benefits of DSI?
Lucy
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niel35
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posted on January 29, 2005 05:47:29 PM
Oops, sorry - hard to keep up, sometimes.
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tomwiii
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posted on January 29, 2005 05:49:26 PM
The buyer does NOTHING other than the letter...WHY would they be mad?????
I've never had anybody mad...
What would they be mad at YOU abouT if the PO breaks their item or loses it??
The claims process is pretty simple, ya just mail it to DSI & they send ya a check...
You don't do nothing at the PO...
The price is silly cheap...
I can't imagine ever using PO INS for what??? WHY???
"For too long, too many people dependent on Social Security have been cruelly frightened by individuals seeking political gain through demagoguery and outright falsehood, and this must stop.The future of Social Security is much too important to be used as a political football." ~ Ronald Reagan
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ewora
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posted on January 29, 2005 06:06:38 PM
It really is a simple process. I've actually had one other claim with DSI where I just filled the form out online. They called me the next day to clarify some things and then told me they would cover the claim. I went ahead and paid my buyer at that point.
This guy however doesn't seem like he wants to participate in the process. He is very likely to box it back up and send it to me expecting a full refund and maybe even his return postage. Can he do that unless I authorize it? If I don't authorize it and he mails it back anyway do I have to accept it? If I don't accept it can he do a complaint thru paypal?
I'm going to be losing sleep over this I just know it.
Amy
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