posted on February 16, 2005 02:57:59 PM
Tuesday some girl bought 3 of one item from one of my eBay fixed price listings. She immediately went to feedback and gave me this neutral - thanks...but I do not have a PayPal account...how can I pay you?
I got really steamed. I am so tired of all the rude, demanding, impatient, stupid newbies that seem to be coming out of the woodwork lately. This girl is really not that new. She has a feedback of 97. I sent her an e-mail asking her why she didn't just e-mail me. I would have told her what to do. I offer several different payment options. All she had to do was ask. Anyway, I told her if she had gone through the checkout like the auction instructed her to, she would have known how to pay.
Today, she went into my Vendio store and bought 3 of the same thing. I know she went through the checkout and didn't have a clue what to do. How she managed to get the extra three without adding them to the eBay ones is beyond me, but she did. She has now paid for the Vendio order. I'm sure she thinks she paid for the ones from eBay. Would it be a horrible thing for me to file the FVF when the time is up? Or should I let her off the hook, then give her a neutral or neg? Or maybe do both?
And before anybody gets on a high horse, I have a checkout. I like it. And I don't have problems with my customers about using it. I don't make them use it. I don't refuse to acknowledge a payment when they don't.
Be kind. Everyone is fighting their own secret battles.
...Author Unknown
posted on February 16, 2005 04:05:50 PM
Gtootie -- Write her back and explain that she still owes you for the original 3 that she purchased. If she gives you a hard time, file for NPB and FVF. I would wait to leave her any feedback because she can get you again with a neg this time.
posted on February 17, 2005 07:03:26 AM
Here is the high horse. It is just as much your fault as hers for using checkout. They are confusing and very impersonal. I wouldn't give anything on the feedback as it will look petty on your part for retaliating. It was a neutral asking how to pay, not something to the effect on she isn't paying. The neutral will not hurt you if you leave it alone. Did you consider that you winning bidder notice did not arrive or was incomplete?
Point is to bite you lip and be patient with this one. You may end up selling even more to her.
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Alive in 2005
posted on February 17, 2005 07:33:38 AM
I used to sell on Yahoo! and there they used neutral feedback as a way to contact sellers and buyers, you could then change it to positive when the transaction was completed. I think there are people out there that have used Yahoo auctions and think the same thing applies to eBay.
posted on February 17, 2005 11:38:51 AM
I have never used checkout, but send an invoice with all of the pertentent information. I think is a lot clearer than checkout plus you can leave a message to make things clearer.
posted on February 17, 2005 05:34:17 PM
OK people, the neutral didn't have anything to do with the checkout. She did a Buy It Now and 27 minutes later she left the feedback. I was not home to send her a sweet personal little WBN. I have bought several items lately and have not received one WBN yet.
All the payment options and my e-mail address were in the description. All she had to do is READ the description or send me an e-mail. Or, Heaven forbid, wait to get the WBN. If she doesn't use PayPal, why didn't she ask BEFORE she bid.
"It is just as much your fault as hers for using checkout."
I'll tell you the same thing I tell the few bidders who e-mail after the fact that they don't do checkouts. It is in the auction in two different places. If you don't want to use a checkout, then DON'T bid. You bid, you do it my way. It is not my fault she was too stupid to read.
And for your information, for every buyer who finds a checkout "confusing and very impersonal" there a thousand who prefer them. They don't have to wait, they have more payment options and they can print a receipt. I have had about 10 out of 6000 people complain. And I can't count the ones who write a note about how much they like it. Or how many have asked me about Vendio, because they liked the checkout and was thinking about trying it.
Be kind. Everyone is fighting their own secret battles.
...Author Unknown
posted on February 17, 2005 07:06:19 PM
I'd be mad, I don't use checkout for my auctions, but do it all the time to buy. It's not rocket science.
I'd neg her, but I would give her one more chance to pay for the items she's bid on.
Chee what a dope!
+++++
It's easier to watch a camel get stuffed
through the eye of a needle, than watch
a man use heaven to get all his friends rich
