niel35
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posted on March 5, 2005 11:56:27 AM new
I picked up some wrenches but some of them have a bit of rust. Seems to me in a past thread you were saying that these can replaced for new ones???
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parklane64
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posted on March 5, 2005 12:37:34 PM new
Life time warranty.
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hillbillymo
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posted on March 5, 2005 12:42:15 PM new
No they will not replace tools that have been neglected or exhibit normal wear, only for breakage or failure.
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niel35
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posted on March 5, 2005 02:57:20 PM new
so, which is it?
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TOMWIII
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posted on March 5, 2005 03:07:43 PM new
which which?
"AARP? Ain't that a bunch of old geezers?"
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cta
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posted on March 5, 2005 04:02:11 PM new
I'm just waiting for classicrock's response to this one..."Snap On Tools"... hee-hee
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TOMWIII
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posted on March 5, 2005 04:09:05 PM new
...speaking of "tools"...
"AARP? Ain't that a bunch of old geezers?"
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Helenjw
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posted on March 5, 2005 04:39:43 PM new
From Snap-On
During the applicable duration of the warranty, at its option, Snap-on will repair or replace its Products which fail to give satisfactory service due to defective workmanship or materials, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of Snap-on, and is Customer’s exclusive remedy in place of all other rights and remedies. To obtain warranty service, please call Snap-on at 1-877-762-7664 or write to [email protected]. By repairing or replacing a Product, or providing a refund, Snap-on does not waive a claim that a Product nevertheless has been subject to abnormal use.
The complete information can be found here....
http://www.snapon.com/legal/Terms_of_Sale.asp
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niel35
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posted on March 5, 2005 05:06:22 PM new
which witch the wicked witch............
thanks Helen - that is what I wanted to know.
these wrenches were stored on a boat so have a bit of rust. Will see if they will replace them.
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twig125silver
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posted on March 5, 2005 10:12:55 PM new
I thought it said "Strap-on" tools....
Is that what you meant?
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toolhound
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posted on March 6, 2005 03:03:57 AM new
Snap-On tools are only replaced if defective. They do not replace rusty or beat up tools. Also in most cases Snap-On drivers will not replace tools for an individual anyway only to customers regularly purchasing tools from them.
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alldings
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posted on March 6, 2005 05:37:01 AM new
Have you heard the expression "Not snowball in hade's chance." Defective yes, broken maybe, rusty never!
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stonecold613
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posted on March 6, 2005 07:04:17 PM new
Rust is not a warranty issue. Break them and then you will have a warranty issue. I deal with Snap-on at work along with Mac, Matco and Craftsman and warranty issues are pretty cut and dry. If it is broken, they give you a replacement. If it is rusty, have a nice day.
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Alive in 2005
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niel35
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posted on March 7, 2005 04:49:55 AM new
OK, thanks Stone - and thanks everyone for your time and replies.
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sanmar
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posted on March 7, 2005 02:37:33 PM new
Get some Naval Jelly, it dissolve rust in a jiffy. You can get it at almost any hardware store. If these are chrome alloy \, the rust will come right off & not injure the tool. It also works on saw blades etc.
Life Is Too Short To Drink Bad Wine
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niel35
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posted on March 7, 2005 03:14:49 PM new
Hey, thanks Sanmar. Will sure try it.
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