posted on April 5, 2005 09:41:46 AM new
Well, it had to happen - sooner or later.
We got our first negative feedback today. And, it didn't hurt as much as I thought it would. I guess, because I know we were right and bent over backwards for a customer who wasn't about to be happy no matter what.
They bought something they weren't happy with and e-mailed us about it. I replied within an hour of receiving the e-mail. Didn't hear anything for a day -- then get another e-mail from them, even more upset.
I replied again, explaining that if they sent it back, we would refund their entire payment, including shipping. Still no response for another day -- then a scathing e-mail taking us to task for not replying to them despite responding to them via eBay as well as our ISP.
I pulled their info and made the call. Voicemail was FULL! and couldn't even leave a message.
I reported them to eBay for bad contact info.
Finally, they get one of the 4-5 e-mails and acknowledged that "our e-mails have finally caught up" and sent the item back. Never did they acknowledge that they had any culpability in the communication challenges.
It came back with a note demanding refund (which we said we would do, anyway...). My Momma didn't raise a fool, and since eBay provides a nice little feature called "Blocked Bidders List" - I used it int this case.
Refunded their money as soon as the item was returned. Then I get an e-mail thanking us for the refund. They also mentioned that they tried to bid again and "noticed" they were blocked and threatened bad feedback.
Then, today, we get the negative - about 3 weeks after the refund.
Replied professionally:
Refunded 3wks ago. His contact info was bad, blamed us; even voicemail was full.
Then left them their 4th neg:
HAD BAD CONTACT INFO - Blamed us for it. Retaliates 3 wks After Refund! BEWARE!
Hopefully, sellers will notice that even if they refund, they are open for getting a neg from this one.
Oh, well. No longer a virgin. Wonder what we'll do with this new-found freedom?
Wayne
Never explain -- Your friends do not need it and your enemies will not believe you anyway.
~ Elbert Hubbard
posted on April 5, 2005 10:01:39 AM new
Well you're not the only one. here's their other negs.
Emails from buyer not real clear, never called, left negative and DID NOT PAY
UNREASONABLE RUDE CRUDE AND 100% OBNOXIOUS!!!!!!!!!!!!!!
Reply by xxxxx I paid &seller LIED! Suit was torn, stained and thrown it away.He said 'sue me'
Refund sent - item never returned to us as promised. Bidder very confrontational
Reply by xxxx Item NEVER SENT, Seller admiited it, and NEVER A REFUND!
Follow-up by xxxx: What a LIAR - Refund sent via PAYPAL, record of this sent to Safe Harbor!
Buyer did not pay despite prompt contact by email and phone.NOT RECOMENDED
Reply by xxxxx: Seller could not pove'authenticity' of the alleged 18kt watch or ownership.
posted on April 5, 2005 10:39:37 AM new
After 7 years, I don't worry about a neg. No matter what you do you will get one eventually. I got one last month from a woman who said my emails were discourtious & that I didn't take P/P. Well Helz Bells, if she had read my TOS, it plainly says "I prefer PayPal" As JACK says The Beat Goes On
Life Is Too Short To Drink Bad Wine
[ edited by sanmar on Apr 5, 2005 10:40 AM ]
posted on April 5, 2005 10:46:44 AM new
I went a long time without negs, now I have 3 that have stuck (and 5 that I've been able to withdraw) - It really doesn't bother me either as much as I thought it would. Don't get me wrong, I don't want negatives, but as you said, sometimes you will get one no matter how much you try not to. I definitely will try to provide good customer service, but there is a limit of what I will do. I had a customer recently who didn't like what they got, so I told them to send it back for a refund. They demanded that I refund them first, then they will send it back. I wrote them a short note saying that It doesn't work like that, if they want a refund, they need to send it back first, I will NOT be refunding without having my merchandise. I never heard from them, either I will get it back, not get it back, but I assume I will get a negative. Oh well! They will get one back.
posted on April 5, 2005 04:19:42 PM new
Didn't someone report here recently that negative feedback would be removed by Ebay if bad contact info was involved? Seems like someone else confirmed it, too. Worth a try!
posted on April 5, 2005 04:24:51 PM new
Trader - Trouble is, they've corrected the problem. And, PS support is a JOKE. They promise response within 24 hours - and the first and only time I needed help it took them almost 2 days before I heard back - and then it was just to say they forwarded the question to someone else...
posted on April 5, 2005 09:12:07 PM new
I guess, technically, he hasn't completed the transaction since everything's back the way it started -- I have the item and he has his money.
But, when the form asks for a reason for the dispute, it leans more toward "no payment made" options, not "Buyer was a jerk and demanded refund then filed neg because he was "blocked" from bidding again.
What additional "stink" can he cause if he wants? Don't want to provoke him more than I have already with the neg. Or, do I?
posted on April 6, 2005 07:40:22 AM new
Do either no payment made or the check bounced. Either way, it will give him a big black mark.
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Alive in 2005
