posted on June 19, 2005 02:39:21 PM new
How is this ebay related? You may want to be careful selling on amazon. I sold a rare cd recently, without the inside liner (known as cover art) - I looked at their terms, and nowhere does it state that this is an unacceptable item. Their acceptable condition states that missing items must be noted, and so I did.
Anyway, I get an email from them about their A to Z buyer guarantee (which translates to screw the seller, what are they gonna do?) - They then took the money out of my account, said that since I did not abide by their terms because of selling something different as advertised (missing the cover art) that the buyer does NOT have to ship back the CD, and that they get their money back!
Luckily, I have a reasonable buyer, who is shipping back the CD. This is my second run-in on amazon, the first time amazon claimed I did not respond to their email about a missing item (I did, and provided the delivery confirmation number) and they removed the funds. I had an unreasonable buyer, who was happy to pay nothing for something, so after I filed a postal fraud claim and they received a letter stating they were under investigation, they couldn't send me my money fast enough!
The lesson learned here:
1) Only sell items on amazon that I want to give away, anything valuable is not a good idea, because all it takes is a complaint, and amazon will most likely side with the buyer
2) Never use the note field for anything. I sell video games and not cartridge only, but never again. I'll list the condition as acceptable, but never again put in a note because that is what did me in on this transaction, being too honest
3) If I ever want something for nothing, just browse amazon, find a poor sap seller who is being honest with their listings, and if I want to, get the item and pay nothing for it...
posted on June 19, 2005 03:05:15 PM new
There is an article on WSJ about Amzn allowing third party to sell on its Marketplace,when things go wrong with the sale,customers usually blame it on Amzn as they dont know the seller,all they know is that AMZN screws them.
I dont know if they still have individual selling books for a penny and making money on shipping??
sorry to hear of your experience.
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Eat grass,kick ass,never go belly up!
posted on June 19, 2005 03:38:49 PM new
Yeah, there are a lot of those 1 cent sellers. Even assuming they have a pro seller account like I do (which costs about $40 a month, which works for me at least it did til now!) - Amazon gives a $1.84 credit (I believe that is right) for a book. It costs $1.42 to ship via media mail. They get a penny for the item and no commission probably as 15% of 1 cent rounds down to nothing. That's 43 cents. Even if they ship in recycled paperbags, you would need to be selling thousands upon thousands, and then the labor to process and keep track of this all still doesn't work out.
The only thing I can think of is a hobby seller or someone who wants to believe they have a viable second job. Someone who is selling from their own collection of books probably doesn't care or think about it, and then the bored housewife who wants to brag they sell 300 books a month on amazon, but probably loses money...
posted on June 19, 2005 03:51:10 PM new
no,the books are paperbacks from the printers which are defective and meant to be destroyed,the workers got hold of them for nothing.
they just put it in an envelope and ship them for 1.00.
or they could be church donations of used paperbacks.
-sig file -------
Eat grass,kick ass,never go belly up!
posted on June 19, 2005 03:53:57 PM new
I would really like to see Jeff Bozo grow up and start acting like an adult by raising the barrier of who qualify as a retailer on AMZN,folks who want to get rid of their books,or books they pick up in garage sales or worse,some folks make xerox copies of books (cookbooks) and sell them !
It is giving AMZN a bad name!!
-sig file -------
Eat grass,kick ass,never go belly up!
posted on June 19, 2005 03:55:00 PM new
No, it is different from paypal chargebacks, because those happen when you don't have proof the items were delivered. They won't process a chargeback because the buyer is unhappy with the item. Amazon is far worse. I've had a 100% record against paypal, but am 0 for 2 with amazon.
posted on June 19, 2005 04:01:15 PM new
Ebayvet...I'm totally unfamiliar with Amazon. I've never looked at their rules or even visited their site in the last couple years. When you say they took the money out of your account, exactly which account are you refering to? Do you not have the option of asking for payment by check, M.O., Paypal or cash like Ebay? In other words, how did Amazon get their sticky fingers on your money to send back to this person? Sorry if this sounds like a dumb question, but just consider the source
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on June 19, 2005 04:05:59 PM new
Amazon has their own payment system - like half.com - The money though can be transferred to my own account when I want. They took the money from the money stored in the account on amazon, though it would not have mattered. If the account was negative, they would have gone into my checking account. With half and amazon, I have a totally separate account set up on this end that NEVER has more than $10 in it, to avoid any "clerical" errors on their part.
posted on June 19, 2005 05:09:49 PM new
Sparkz,
Amzn has a system called one click and in one click,they will charge customer credit card for the purchase and credit the seller the purchase less 15% less 99 cents transaction fee.You can avoid that transaction fee of 99 cents by having a promerchant account for 39.99 a month.
One click applies to all those who selL on its site called MARKETPLACE and is optional with another site called ZSHOP.
You can even use one click outside AMZN say your own website,it will still be 15%.
very lucretive business for Amzn-that 15% cut.
-sig file -------
Eat grass,kick ass,never go belly up!
posted on June 20, 2005 09:58:53 AM new
I'm an Amazon featured merchant. A few weeks back I had a customer file an A-Z claim 59 days after shipping claiming the item was defective.
I responded with a tracking number and I got a text section where I got to write my side of the story, That the customer never contacted me and why did they wait 59 days to say ANYTHING. I also mentioned it was against Amazon's terms in the A-Z program that any customer is to contact the merchant first before using the A-Z last resort claim as the first step.
In the end we both won....... I won the claim but the customer still got a refund from amazon only NOT FROM MY FUNDS.
