ashl
|
posted on October 18, 2005 02:13:05 PM new
I need help. I sold an item a while back and deleted the photos. I listed another similar item and used the SAME name for the JPEG files. These new pics show up on the OLD auction! The buyer says that he wants a refund because the new photos are showing up on the old auction and he believes that the current item is what he's won. Whew! I've tried to explain to him that photos of the same name will autopopulate an old auction sometimes. He won't hear of it. He's called me a liar etc. Anyone else had this problem??
|
cashinyourcloset
|
posted on October 18, 2005 02:31:14 PM new
HOW old an auction was it?
|
hwahwa
|
posted on October 18, 2005 02:38:35 PM new
are they two entirely different items?what about the item description??
|
max40
|
posted on October 18, 2005 02:39:00 PM new
Did he receive his item? Did he leave feedback? Why was he looking at the old auction?
|
ashl
|
posted on October 18, 2005 07:47:02 PM new
Original auction was about 2 weeks old. He won a SUIT and the new auction was for a SPORTCOAT! Different colors, items, sizes and content. He has since filed a claim with ebay "significantly not as described"! can you believe this? Apples and oranges! Bottom line.........has this happened to anyone else but me? Old auctions that autopopulate with the photos of a NEW auction if the file names are the same??
Allen
|
toasted36
|
posted on October 18, 2005 08:00:38 PM new
Allen on the bright side he'll have to mail the suit back and have proof he mailed back to get a refund.So at least your not out your item.Crazy world we live in. I say at this point never ever name a jpg the same name again. Sorry you've ran into what sounds like a real creep.
|
ashl
|
posted on October 18, 2005 08:04:18 PM new
Thanks man! You got that right. This guy's a real numbskull who won't listen to reason. I will NEVER name a JPEG file the same name again!! I've asked him in at least 4 emails what color was the suit that he bid on and what color was the suit he got. What size, content etc and how does it differ from the WRITTEN description. He refuses to answer. What a jerk.
thanks for all of the support. This is certinly cheaper than therapy!
Allen www.closet2cash.com
|
sparkz
|
posted on October 18, 2005 08:12:03 PM new
Allen...Right now I have about 8 collectible , limited edition items that I will be listing. I will simply copy the original auction, but the picture with the original serial number will have to be replaced in each new auction. Each of these pictures will have to have a new and distinct name. Each auction will have 8 pictures, and the first 7 will be repeated in each auction, but the eighth, with the number, will have to be edited into each new auction before launch. This is one of the features that I like best about Vendio. They make this a piece of cake to do before the auction launches. Never uses identical file names for new auctions if the originals are still on the servers.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
|
ashl
|
posted on October 18, 2005 08:21:14 PM new
Thanks Sparkz! You sound like a man who's had some experience with the trouble associated with using the same file names! :0) Never again will I go down this road.
Again, thanks to all that have replied. It's certaily reassuring to know that there is a place to go to regain one's sanity! Sometimes these guys actually make you feel like YOU'RE the crazy one!
Allen
www.closet2cash.com
|
carolinetyler
|
posted on October 19, 2005 08:29:52 AM new
Don't feel bad Allen, I did nearly the same thing a few years ago - except the picture was correct during the auction that the bidder won. After the auction was over I named a pic the same name, similar item - federal style mirror, but the second one was much nicer.
Buyer, an obnoxious attorney in New York of course, gets his item doesn't like it (he overpaid for it by about $150) checks the description of the closed auction and sees the new, better mirror pictured in it.
Of course he negs me - it was my first one too, and he called and left a message on my answering machine about it. I returned his call leaving a message and explaining what happened. Never heard from him again - that was before the days of the mighty long arm of the law, Paypal.
If I have an 'item not as described' customer complaint, I usually ask them to let Paypal handle it and mitigate it since a 3rd party can often offer an objective, fair solution. They usually don't want to jump through the Paypal hoops and I never hear from them again.
Hope it works out OK for you.
~~~~~~~~~~~~~~~~~~
 Caroline
|
NEGLUS
|
posted on October 19, 2005 08:49:20 AM new
Sorry this happened to you. I solve the image problem by naming the image and adding a date at the end of the name ie: "suit1019" instead of just "suit"...of course I might add the same image next 10-19 but by then the old auction will be history in the ebay files.
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
|
gaugagaug
|
posted on October 19, 2005 09:53:53 AM new
Is the second auction stil live with no bids? (can you still revise it?)
If so, you could:
1. make copies of the 2nd auction pictures with NEW names
2. upload the new pictures and revise the auction to point to them
If your images are in Vendio, then you can:
3. delete the images that have the overloaded name (and be sure to empty them from the trash)
Then they should disappear from the old auction. If you want to be sure, you can
4. upload the auction #1 original pictures with the original overloaded names,
or to have some fun,
upload something entirely different (pictures of your jack-o-lantern?) with the
original overloaded names - for a nice surprise when the old auction is viewed.
|
ashl
|
posted on October 20, 2005 04:16:58 PM new
You all have been wonderfully helpful and kind. I think I got his goat.
I went to an ended auction for a shirt and I loaded a NEW JPEG file of a sportcoat that was named the same as OLD JPEG file in the old auction and guess what? It was the photo of the SPORTCOAT instead of the shirt! Go figure. I emailed him to tell him that it was wrong and to look for himself. I don't expect I'll get an email back. Don't know if I mentioned this or not, but he bet me $1000 that photos of an old auction cannot be changed after the auction's end! How do I collect?? :0)
|
fenix03
|
posted on October 20, 2005 05:02:14 PM new
If he said that I would change the image to this one....
Just save it, rename it and upload. 
~~~ • ~~~ • ~~~ • ~~~ • ~~~
An intelligent deaf-mute is better than an ignorant person who can speak.
[ edited by fenix03 on Oct 20, 2005 05:03 PM ]
|
agate18
|
posted on October 20, 2005 05:09:39 PM new
The photos can be changed on vendio. All you do is to delete the original photo. select another photo you have available. say a photo of a pig.change the photo number to the same as the original photo you had on the auction. Then re load the photo back onto vendio.
Then go back to the old auction do a refresh and it should be there.
the main thing is that you use the exact same photo number or id.
frank
[ edited by agate18 on Oct 20, 2005 05:11 PM ]
|
ashl
|
posted on October 22, 2005 09:04:31 PM new
Kudos to fenix03! That is what I am going to do! Unfortunately I cannot change the photos because they are attached to a live auction but as soon as the auction ends and I get paid, you can BET I will use it! You're the best. :0)
I did actually change photos of an ended auction and showed him. Didn't change his mind. He's abundantly obnoxious and haughty. He says "God will get me". Ok.
|
