vintageads4u
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posted on October 20, 2005 08:33:23 AM new
I have had several auctions show that I marked them paid but I did not. I REALLY know that I did not. Has anyone had this problem? Does this occur when the customer indicates he/she has sent payment?
Thanks for any insight!
Beth
www.vintageads4u.com
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melissafan100
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posted on October 20, 2005 08:44:57 AM new
In my experience, when the customer marks an item as paid, the item has a "pending payment" icon (and when you hover over the icon, it says "buyer marked as paid on" xx date or "buyer marked as payment sent" on xx date - something along those lines anyway).
If I mark an item as paid (as I just did with a couple of items), the item has the paid (dollar sign) icon and when I hover over the icon, it says "you marked this item as paid" on xx date.
I've never had an item marked that I indicated pymt was received but that I was certain I hadn't so marked - but with ebay and all it's many glitches I certainly wouldn't rule it out. Hope you are able to get things worked out.
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cashinyourcloset
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posted on October 20, 2005 12:19:20 PM new
I have had a plague of these in the past couple of weeks. I was going to call my rep about it, but it slipped my mind.
Claude
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meowmix71
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posted on October 20, 2005 02:30:52 PM new
I have them that show they are paid but they are actually the ones that I am waiting for checks or money orders on. I think the buyer marks them from their end but for some reason the item shows as a paid icon on my end but should be a pending. I had one just a couple days ago I had to undo as payment received because I am waiting on a check.
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shopchicly
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posted on October 20, 2005 05:38:23 PM new
Yup! Happened to me today. Auction page says You Have Marked This as Paid on Oct 20.
I did NOT do that, didn't receive payment in the mail so went to PayPal which does not show a payment. This must be a PayPal glitch - don't think the buyer could do this.
Could they?
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cashinyourcloset
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posted on October 20, 2005 05:48:10 PM new
I had a buyer go through Vendio checkout; it appeared to her that she had paid via PayPal, and the item was marked "by me" as having been paid, though of course I did no such thing and there was nothing in PayPal about it.
She seemed entirely sincere, and tried to pay "again." It didn't work. I sent her an invoice, and she was able to pay that way.
Claude
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Roadsmith
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posted on October 20, 2005 05:54:19 PM new
I've been seeing that stuff for weeks in My Ebay. I just ignore it, since I have my own record-keeping methods. But way to go, Ebay, huh.
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cashinyourcloset
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posted on October 21, 2005 05:38:28 AM new
Road,
I don't pay attention to it either, but the problem is that apparently buyers do, and it has on at least one occasion seemed to keep them from being able to pay.
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vintageads4u
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posted on October 21, 2005 06:29:49 AM new
Thanks for the replies!
Beth
www.vintageads4u.com
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NEGLUS
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posted on October 21, 2005 06:46:06 AM new
I haven't had this happen but you CAN unmark the item as "Payment Received" by clicking on "Payment Details" - there is a link for that there.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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pixiamom
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posted on October 21, 2005 07:16:39 AM new
I have the opposite happen all the time. Customer will pay by PayPal, then marks as sending payment. EBay ahows it as Check is in the mail. When I go into view the individual payment, it says "buyer Paid by PayPal but you have marked this as Unpaid" Very wierd.
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cashinyourcloset
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posted on October 21, 2005 08:55:55 AM new
All in all, not eBay's best software engineering 
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cashinyourcloset
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posted on October 24, 2005 01:45:54 PM new
This is happening again. Apparently Vendio checkout gets a "Error on page" on or near the last page of checkout, and then it's marked paid. So buyers wonder if they're double-paying, and they can't pay unless you send them an invoice un-related to eBay auctions.
What a drag. I notified Vendio support today.
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NEGLUS
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posted on October 24, 2005 01:49:04 PM new
Claude - Can't you just go to "Payment Details" and mark "unpaid" and then send another invoice manually?
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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cashinyourcloset
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posted on October 24, 2005 02:23:12 PM new
Neglus,
I hadn't realized that you could mark it Unpaid. But, sending an invoice is a pain, and I'm just waiting for someone to insist that they really paid and that I'm trying to get their money twice.
I do thank you for your suggestion, though, I'll do it the next time the software mis-behaves
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agitprop
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posted on October 24, 2005 02:26:12 PM new
Ah, for the old days of eBay when we sellers controlled our own sales! All this extra complexity does nothing to streamline the sales process - we still have to wait for payment to clear before shipping.
Home of the best eBay auction fee & PayPal calculators: http://auctionfeecalculator.com
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