posted on November 3, 2005 06:51:49 AM
This is getting tiresome. In the last few months, I've had several problems with buyers who claimed they didn't get my e-mail. Some of them finally discovered where Yahoo had put it. This latest, today:
"It is a little odd; it comes through on the Yahoo
account, but through a "Bulk Mail" folder which Yahoo
provides as a "Spamguard" service. That is, it isn't
treated as a regular email. My other email account is
a local ISP provider, not like Yahoo, and does not
have a service like that."
It would be great if Yahoo could do something about that. In the meantime, I suppose we could all add to our descriptions that if a buyer has a Yahoo account, that he makes sure to check his bulk mail folders. What a nuisance.
______________________________
"Our lives begin to end the day we become silent about things that matter."
--Martin Luther King, Jr.
posted on November 3, 2005 03:12:37 PM
Tom: Trying to understand--you write the e-mail, then instead of hitting "send" you hit "forward" and forward it? Does it actually go through that way to your Yahoo buyers? If so, I'm all for it!
______________________________
"Our lives begin to end the day we become silent about things that matter."
--Martin Luther King, Jr.
posted on November 3, 2005 03:36:18 PM
Hotmail is where I'm having the biggest problem. I have a customer I just invoiced 6 times. 3 times direct email to email, once from my Yahoo account, once through the ebay "ask a question link" and once via an Ebay invoice. One of them finally made it through and she notified me this morning she would be sending payment. It's not the first time this has happened with Hotmail. It looks like anything with the word "Ebay" in the subject line or invoice is seen as spam.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on November 3, 2005 05:02:53 PM
Sparkz: I've been titling my individual EOA messages with "From your Ebay seller: Super Gizmo Whatever." Maybe I should just say "from your seller." Whatcha think?
______________________________
"Our lives begin to end the day we become silent about things that matter."
--Martin Luther King, Jr.
I use the eBay system for all my messages to buyers. Every message I send thru eBay, I have a COPY sent to my email box (there's a check-box to check).
Once I receive that message, I then FORWARD it to the buyer -- in the SUBJECT LINE, I write "COPY" and, at the top of the BODY of the message I also write:
~ COPY FORWARDED FOR YOURisp ~
So, YES, some of my buyers get TWO copies of my messages -- but, it has eliminated those complaints "I NEVER RECEIVED YADDA YADDA BLAH BLAH"
I was finding that a MAJORITY of the messages sent thru eBay were being eaten by SPAM filters, so I have resorted to this very imperfect solution...
posted on November 3, 2005 05:22:36 PM
I get it, Tom. Thanks!
______________________________
"Our lives begin to end the day we become silent about things that matter."
--Martin Luther King, Jr.
posted on November 3, 2005 05:44:21 PM
It goes both ways. My email is on a Yahoo service, and when I had the spam blocker turned on, I was always missing important emails from customers. Ended up having to turn it off.
If it's happening often, you could put a note in your auction listings that if buyers don't receive an EOA notice within 24 hours to check their spam folders.
posted on November 3, 2005 06:55:42 PM
Good idea, fleecies! I've gone in and changed that in my custom listing text. Now we have to hope buyers actually read it. . . .
______________________________
"Our lives begin to end the day we become silent about things that matter."
--Martin Luther King, Jr.
posted on November 3, 2005 10:23:08 PM
I use Yahoo and I have alway's just made sure I check my bulk folder. I don't get much spam (yet) so there's usually not alot in it anyhow. I usually get 1 item in bulk for every 15 or 20 items in my normal inbox. Of those that get sent to my bulk mail box I would guess 20% of them are not spam. If they are not then I click the icon that marks them as not spam and usually that person's email never get's sent to the bulk mail again. I've just learned to live with it. It's no where close to as bad as AOL HELL.
posted on November 4, 2005 01:27:33 AM
Yahoo.com has some of the best adaptive email filtering out there and I usually find very few false positives i.e. most email tagged as spam is SPAM. All eBay notices and email containing valid references to ebay going into my Yahoo email accounts have never been flagged as spam, nor been sent to the Bulk mail folder. Compared to Microsoft's HotMail it's light years ahead in features and reliablity.
