posted on November 7, 2005 11:40:31 AM new
Hey All,
Just posted a question for Vendio under the Inventory Edition Board.
I have been listing to eBay and then going back in under eBay and setting up my store items to accept best offers.
Just checked my Vendio invoice and realized that I was charged final value on the list price not on the price that I actually sold the item for when I accepted an offer.
Vendios answer was that their system does not support best offers and to email their billing for a credit for every item which sells under an offer.
I never remember seeing an announcement saying that I would be overcharged if I accepted offers. As such I did not keep track of items sold through offers and it will be very time consuming to go back through all my listings.
Does anyone other than myself smell a class action lawsuit coming up here?
If you are a seller and have accepted an offer, YOU HAVE BEEN OVERCHARGED BY VENDIO. Check your invoices to verify this.
posted on November 7, 2005 12:51:59 PM new
Vendio has said that they don't support offers at this time. They obviously don't have the software in place to charge appropriately.
I don't smell a class action lawsuit. If there were one on such flimsy grounds (i.e., Vendio didn't accurately account for something that they said that they don't support), I would smell a loser attorney.
posted on November 7, 2005 01:49:28 PM new
A company knowingly overcharges a customer and does not mention it until the customer catches on?
Question is, how much money has Vendio pocketed from sellers who are using the Make an Offer.
This overcharge should have been plasted everywhere saying that you need to check your bills. There is a big big difference between not supporting a buy it now feature into your store and not having the back end intergation to ensure you are not overcharing your customers.
Paypal doesn't support Overseas shipping labels, but I don't see them charging me every time I use my card at the post office to pay for an overseas shipment. To me there is no difference.
Loser attorney, I guess the money everyone got back from Paypal when they overcharged was just a loser attorney getting lucky.
I am the person who will refund 50 cents in a package if I overcharge on shipping and I expect the same from everyone else.
posted on November 7, 2005 05:12:17 PM new
You said: "Paypal doesn't support Overseas shipping labels, but I don't see them charging me every time I use my card at the post office to pay for an overseas shipment. To me there is no difference."
If you can't see the difference between the two, then there's no point in discussing/arguing over your original post.
posted on November 7, 2005 05:34:33 PM new
I assume you read the TOS for Vendio when you joined 6 months ago. You should have been aware of their fee structure before you made your first listing. Vendio has no obligation to reduce your fees because of some discount you decide to offer someone on Ebay. Why should they? You can give away all you want, but don't expect them to subsidize your generosity. If they charge according to the original list price, live with it or find some other service that will do it your way. It would be much simpler for them to make a one line entry in their TOS to clarify that they won't reduce fees for best offer sales than it would be to go to the expense of rewriting and implementing software that would cost them money both in the short run and the long run.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on November 9, 2005 08:31:02 PM new
Let's do some simple math on this one. Let's be very conservative and say that $100,000 worth of items are listed in ebay storefronts through vendio. Now let's assume that $50,000 worth of goods are sold using the make an offer program. Net gain for vendio is $500. That doesn't sound like much does it? Vendio shows some advertisements that some of its customers have went from selling part time to listing hundreds of auctions a day. Multiply the amounts above by 10, 100 or maybey even a 1,000.
I have researched a lot of different companies and by far vendio is the cheapest when it comes to listing on eBay. I wonder though if they are overcharging why they would not make an announcement to alert their loyal customers to the fact. Sure it is in the contract that you have to agree to before you can use their services but still I would think that an announcement to alert the customers would be warranted.
To close: A fool and his money are soon departed.
PS I am Jamie's brother and business partner so that is why this argument is in his favor.
