posted on November 19, 2005 05:07:51 AM
This has happened around 2X to us and I...
CALL THEIR PO PRONTO!
Amazingly, the carriers remembered delivering MY packies! I then informed the "customer" of this info & instruct them to "look around" before I "contact the POSTAL INSPECTORS & initiate an investigation..."
posted on November 19, 2005 06:22:45 AM
If an item shows as delivered, I DO NOT refund money. I've had this happen only to have the person email me back saying they accidentally threw the package away. If they live in an area where there are mail theft problems, they should request signature confirmation on their packages.
Tis the season. . .
"Our lives begin to end the day we become silent about things that matter." - Martin Luther King, Jr.
posted on November 19, 2005 07:01:44 AM
Yes Classic it makes me wounder also........but I shipped first class with tracking........
What really pisses me off is that the buyers get satisfaction out of leaving a neg feedback.......I just left him feedback but I gave him a positive but mentioned that the USPS shows it did arrive.
I can not be like these people, I don't get satisfaction from hurting someone, as for him he didn't care that he might hurt my score for something that was out of my control.
Lots of buyers don't seem to realize that us Sellers are trying to earn a living to some extent and there neg feedback for dumb reasons hurts our rating.
posted on November 19, 2005 07:48:07 AM
Yes, it is a shame that you will no longer be able to sell on eBay now that you have negative feedback. No one ever buys from sellers who have negative feedback.
Those who care about feedback strategies and such might have pointed out, however, that leaving a positive in return for a negative was not, shall we say, an optimal strategy. If each party leaves a neg, there is at least some leverage for pursuing mutual feedback withdrawal.
Not to mention that you've just taught this buyer that there are no consequences to leaving undeserved negs. The rest of the eBay community thanks you, I'm sure.
posted on November 19, 2005 08:12:39 AM
I agree, I am convinced that for the most part, feedback is meaningless. I had a friend who just lost some cash (small amount) from an overseas seller, who had something like a 90% feedback rating (with lots of transactions) - I believe a lot of buyers simply don't look at feedback!
I wouldn't stress about the negative, they happen no matter how right you are, or what you do. I would recommend changing your feedback strategy to leaving feedback after it has been left for you. I've successfully been able to remove several negative feedbacks that way from clueless buyers.
posted on November 19, 2005 08:32:27 AM
This guy would have gotten a neg from me for sure. He should have contacted you after you sent him proof of delivery to investigate the matter further. I have had buyers before that THOUGHT they did not receive their items just to find after checking with family that either their spouse or child received their package and forgot to tell them. I have also had people that just forgot they received it and wow, there it was burried on their desk. It's as bad as the buyers who (maybe 1 every month or so) receive their item and claim it does not work and want a refund. I have no problem refunding their money if there is a problem but the majority of the time when I email them back and tell them that they should return the item and it will be tested for proper operation and checked for tampering "secret mark" their money will be refunded. Hmm, have only ever gotten one item sent back so far, telling me that they either had no idea what they were buying or just didn't like it and were trying to get their money back. Like all things there's alway's one bad apple in the batch.
posted on November 19, 2005 09:21:24 AM
I agree with Fluffy's reply here. Tonimar, you've taught that buyer that there are no consequences to his behavior.
______________________________
"Our lives begin to end the day we become silent about things that matter."
--Martin Luther King, Jr.
posted on November 19, 2005 10:06:32 AM
I don't know, I think I might have been a bit too harsh.
(All over America, people drop to the floor in a dead faint.)
I just don't know how to convince people not to take this nonsense seriously. I've tried example; maybe I haven't given the right example.
Travel back with me to the year 2000...
<harp music plays, the screen gets wavery and fades to INTERIOR OFFICE SCENE, cement walls, unfinished floor, naked fixtures hanging down from ceiling>
Yours truly is working 16-hour days in her hyper-expensive piece-of-crap Silicon Valley office to make a go of the jewelry business on eBay. It's not going well. I'm starting my auctions at what I consider a fair price but only getting about 25% sellthrough. Fiance is ticked because I can never spend any time with him other than an occasional meal. And I've just encountered my first serious eBay psycho-flake-gameplayer:
Oh, she has dozens of IDs under phony names and so does her husband. To this day I won't sell to anyone in a particular small town in Maine because it is almost certainly one of them trying to screw me again.
But this was year 2000, and I was busting my derriere to try to make some money. Little Miss Gameplayer started out buying lots of jewelry but had segued to doing the "I'm bidding on your auctions just to leave negative feedback" thing and harassing me in email, too. Safe Harbor would do nothing to stop her despite my pleas. One evening she sent me one particularly obnoxious email telling me she wasn't going to let up until I gave her what she wanted, which was free jewelry she wasn't entitled to. Then she left me a bunch of new negative feedback. I got a headache that was so painful I was sure I was going to have a stroke. I walked out into my parking lot and knew, KNEW that if I didn't get my mind off this loser THIS VERY SECOND I would have an genuine apoplectic fit. It was hard, but I managed to do it.
That was my negative feedback epiphany.
So this is my advice to you, tonimar1, and you, HelgaGPataki, and everyone else who foolishly thinks negative feedback be given more than a moment's thought: What's important is your health and happiness. You cannot control what other people do and there is absolutely no point in even trying. If you want to live a long and happy life, to love and be loved, focus on the things you *can* control.
posted on November 19, 2005 08:05:00 PM
Tom-I dont send by media mail.I always send priority with DC thru the USPS website because
its free.I have received videos or dvds thru the mail via media mail with no DC on them.
I was curious about people who sell one cent auctions like JayandMarie. They sell hundreds of auctions a day.Being the fact they sell so cheaply,Im sure they are counting on making money on the shipping.So I assume they are send ing out their items media mail with no DC.
Selling a hundred auctions a day they would save a lot of money over a year if they save that 13 cents on each auction.
