ladyjewels2000
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posted on February 14, 2006 11:16:56 AM
I know you can't answer a question from your email anymore but I can't figure out how this system works.
Example - the other day I had two questions on the same item which I answered from the auction on the item. One is still in my in-box but the other isn't?
Also I got a question on another items which I didn't answer as I pulled the items and changed it to relist. I went back to let them know that I had relisted and the question wasn't there? I can't find it anywhere?
I'm beginning to think this new system is costing me money!!!
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mikes4x4andtruckrepair
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posted on February 14, 2006 11:24:27 AM
I needed some messages I read in ebay's message system one time and I to could not find them at first. I figured out that if you on your "My ebay" page and click on "My Messages" all of the messages you have do not show up here. These are only unread messages. Once you click on it and read it, it dissapears. In the Message center under "My Folders" click on the inbox. I find the messages go here.
I wish they didn't dissapear from the 1st page in My Messages when I only read them.
They say your memory's the second thing to go, I just can't remember what the first thing is. 
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stonecold613
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posted on February 14, 2006 11:44:06 AM
Is ebay message system messed up?
Is this an attempt as sarcasm?
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Many misleading tricks in 2006. The new Demomoron slogan.
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fenix03
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posted on February 14, 2006 11:53:12 AM
1) You can answer questions from your buyers thru your email - unless they chose to hide their address from you. All you have to do is hit reply.
2) Answering a question in an auction will not remove it from your unread message list. If you clicked on the link to "unread messages" in the front page snapshot, read the first message, answered it and then went on to answer another question from the same auction, the first question is no longer doing to show as unread in your message box but the second one will because you answered the auction based question, not the message box based one.
3) Messages do not disappear. They have to be moved or deleted. If you read a message and then cannot find it it is probably because you are looking at "unread messages" rather than your message folder in general.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
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roadsmith
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posted on February 14, 2006 11:57:44 AM
Fenix: I beg to differ on #1 in your answer above. Aren't we told never to answer buyer questions from our e-mail since they could be spam or phishing?
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fenix03
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posted on February 14, 2006 12:20:08 PM
Road - personally I think that there is a big difference between what ebay suggests and what I am actually allowed to do.
There is absolutely no rule or regulation that bans me from hitting the reply button on an email that I recieve, even if it is from an ebay member. 
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Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
[ edited by fenix03 on Feb 14, 2006 12:20 PM ]
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stonecold613
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posted on February 14, 2006 12:31:58 PM
Fenix: I beg to differ on #1 in your answer above. Aren't we told never to answer buyer questions from our e-mail since they could be spam or phishing?
Nope. 100% incorrect. This is just a cheap ploy by ebay to keep you from contacting your customers directly. Don't fall for it.
Your are more prone to a spammer by clicking the yellow button. 9 time out of 10, you will get a spammer by clicking the yellow button.
Always answer your e-mail questions by hitting the reply button. If the bidder wants it blocked, the reply to address will be "[email protected]". Then all you do is delete the question and move on. If a buyer cannot contact you directly, they are not worth doing business with.
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Many misleading tricks in 2006. The new Demomoron slogan.
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LtRay
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posted on February 14, 2006 12:34:00 PM
And yes, the Message system is messed up more than usual.
Last week many of my questions from buyers did not display in my Unread messages folder. The message icon was showing next to the auction on My Ebay. I could access the question thru the icon, but NO message in the Unread messages center. I answered the questions from the auction page.
The actual messages started popping into my Message Center this week. 2-3 days after the auctions had closed.
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ladyjewels2000
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posted on February 14, 2006 01:13:28 PM
Thanks guys - that's what I was doing - looking in the unread batch. I guess I had clicked on the two questions that were missing and read them.
They were in my folder.
Fenix - I know they are blocking their email address but everyone seems to do it now and why? If I were that concerned about giving someone my email address, I certainly would not consider bidding on their item?
I have some problems with a few past sells and they won't even email me directly. I have to open up My Ebay to respond to them and they ignore my request to contact me directly. I, for one, am getting sick of it.
It's like they think I opened an account with ebay 7 years ago and completed over 2000 transactions (at least with FB - far more without} just so I could somehow steal information from them!!! Give me a break!!
It seems like what used to be a easy task is getting much too difficult.
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fluffythewondercat
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posted on February 14, 2006 01:34:47 PM
It seems like what used to be a easy task is getting much too difficult.
Yes, that will be one of the reasons eBay will use to justify withholding our customers' email addresses from us. I fully expect this "feature" to be implemented in 2006.
The main stated reasons will be security and privacy.
The real reason will be revenue enhancement.
fLufF
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fenix03
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posted on February 14, 2006 01:37:38 PM
Lady - don't blame the bidder. Blame ebay that has spent much time and effort ingraining suspicion and mistrust in the hearts and minds of it's members.
If someone tried to pitch a business where breeding mistrust between it's clients was the cornerstone of its success they would be laughed out of the room. Why is ebay allowed to be successful at it?
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
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ladyjewels2000
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posted on February 14, 2006 01:39:51 PM
New question - If you just reply from your email program - do they get it? I was under the impression that they would not get it and you were required to go to your My Ebay or the auction to reply?
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stonecold613
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posted on February 14, 2006 01:55:36 PM
New question - If you just reply from your email program - do they get it?
Yes!!!
unless they have checked the option of keeping their e-mail private. Then as I said before, you will get the infamous, "[email protected]" in which you simply click delete and move on.
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Many misleading tricks in 2006. The new Demomoron slogan.
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fenix03
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posted on February 14, 2006 01:56:32 PM
Unless they click to hide their email address, they get it. You can tell as soon as you click the email reply button - it is either the senders address or that stupid "[email protected]" address.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
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pixiamom
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posted on February 14, 2006 06:47:12 PM
I really don't like being forced to use eBay's messaging system but blame it on the phishers and scammers, not eBay. I used to respond only via email. I get so many emails a day and try to be so careful, but one got by me, got my eBay Pwd and gave me a hideous virus that took me weeks (and hundreds of dollars) to recover from. EBay spotted the problem before I did, and I am appreciative of the precautions they took. I can't afford another virus and loss of my eBay account. If someone tries to contact me via email, they get an auto-reply to go to eBay's messaging system. It has cost me two negs, which I can live with. Death to Phishers and Scammers!
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parklane64
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posted on February 14, 2006 07:59:06 PM
RE: Is ebay message system messed up?
Is it part of eBay?
Thar ya go.
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stonecold613
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posted on February 14, 2006 09:20:26 PM
I really don't like being forced to use eBay's messaging system but blame it on the phishers and scammers, not eBay.
Then why on earth are you using eBay's goofed up system? That is where the spammers and phishers are at. By using your reply button, you have effectively killed any links that they are throwing at you. And there is no chance at all of you getting a virus or your password stolen, unlike using the ebay button.
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Many misleading tricks in 2006. The new Demomoron slogan.
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pixiamom
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posted on February 14, 2006 09:50:44 PM
Stonecold, . By using your reply button, you have effectively killed any links that they are throwing at you. And there is no chance at all of you getting a virus or your password stolen, unlike using the ebay button.
This is exactly how I got my virus.
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sparkz
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posted on February 14, 2006 09:56:20 PM
A virus can come from a number of sources, but clicking on a link in an email, even if it is purportedly from a known and trusted source is begging for disaster. You are not 100% safe even if you are operating entirely within the Ebay message system. A few of you posting here may remember an incident a couple of years ago, about the time Vendio rolled out Zoomstream images. A poster on this board listed an auction number for something that had a scantily dressed gal in the pictures. I went to the auction through Ebay and as soon as the first picture opened, my anti-virus program flashed a message that a trojan horse virus was attempting to load onto my computer. I had to back out of that auction and the AV insisted I do a scan of my entire hard drive. When the scan finished, I came back to the Ebay Outlook and warned others not to click on that auction. Someone had tried, but Ebay had caught it and deleted the auction. The trojan that tried to load onto my hard drive was a keystroke logger, and it was imbedded in an image in that auction. This led me to two conclusions. First, viruses will never come a suspicious source, but rather from a trusted source and anyone who doesn't wish to invest in a quality Anti Virus program that updates automatically each day deserves any virus they get. Second, probably the safest button to push on any screen is your email reply button. Don't count on Ebay to do anything to protect you. That's a responsibility you have to assume yourself.
If Murphy's law is correct, everything East of the San Andreas Fault will slide into the Atlantic
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roadsmith
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posted on February 14, 2006 11:21:05 PM
For myself, I'll continue to go to the auction itself to answer a question, or go to My Ebay and catch it there. I don't like the odds, answering e-mails blindly.
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ladyjewels2000
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posted on February 15, 2006 02:22:00 AM
I have never heard that you could get a virus from replying to an email? Of course, I didn't know clicking a photo would do it either.
Meanwhile I still have this winner who wants to see a photo of another piece of jewelry by the same maker that I have. I have hit the reply in my email account twice but she keep replying (via ebay) like she isn't getting them. I've told her I can't send a photo by way of ebay???
She's not blocking her email (like I don't have it already from paypal/vendio anyway)
I have $120 of her money and her item. This is going on the 5th day since I got paid and I'm about to tell her (via ebay #&*@) to forget it.
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stonecold613
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posted on February 15, 2006 07:42:17 AM
This is exactly how I got my virus.
I can 100% guarantee that you did not get your virus by clicking the reply button. If you were told that, then you need to start listening to someone else as you were given bad information.
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Many misleading tricks in 2006. The new Demomoron slogan.
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gina50
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posted on February 15, 2006 07:48:36 AM
The other day I got an email that appeared to be from an ebay buyer asking me if item was still available, she was at her computer and would pay right away.
Since this email didn't show an item number I thought something fishy was going on and didn't respond.
So I signed into my eBay, pulled up messages and this question was not there so I searched for this ebay buyers user ID and no one registered with eBay by this name! I guess this was a scam, I don't know.
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stonecold613
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posted on February 15, 2006 07:59:13 AM
Gina,
You did exactly the correct thing. Never click the links as piximom suggests. Your e-mail was clearly a spoof.
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Many misleading tricks in 2006. The new Demomoron slogan.
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pixiamom
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posted on February 15, 2006 08:59:41 AM
I was quoting Stonecold in my previous post and do not suggest you click on any link in your email. I got my virus by clicking on the Reply button to Ask Seller a Question through my eMail instead of eBays messaging system
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stonecold613
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posted on February 15, 2006 09:05:33 AM
I got my virus by clicking on the Reply button to Ask Seller a Question
So you did click the link. The link is the yellow button that say reply.
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Many misleading tricks in 2006. The new Demomoron slogan.
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