posted on April 7, 2006 09:57:13 AM new
paid immediately for item #8777218456 using Paypal following winning this auction with the Buy it Now feature on March 11, 2006.
On March 24, 2006, I emailed the seller asking if the item had been sent yet as I had not received it. The seller emailed me asking which of the Paypal accounts I paid to as she didn't show that I had paid for the item.
I replied that I paid using the "Pay Now" button directly off the auction. How was I to know that she had several Paypal accounts? I also sent her the exact email/paypal address that I paid to. At the top of the auction page it has "This item has been paid through PayPal. Payment was sent to: [email protected] on Mar-11-06." If this is on the auction page, would this not show in her "My Ebay" as being paid?
I didn't get a response for one week (3/31/06) and in that response she told me that she needed a copy of my payment receipt to show that I had in fact paid through Paypal. If in fact it was her mistake, she would ship for free. Then after I sent the copy of the payment receipt on 3/31/06 she said she would get the package out to me.
On April 6, I emailed again and she replied "will check tracking". It takes 5 seconds to check tracking and put it in the email!
It is now, April 7, 2006 she has not replied with "the tracking" results and I have not received this package yet and I am tired of the unanswered and half answered emails. It seems as if she is stalling, perhaps she doesn't have the jacket in the size I purchased
I have read here on the boards that Ebay doesn't mess with the Power sellers because they bring in alot of money with the fees. Just great.
Does anyone know how long I have to do a chargeback with Paypal? Is it still 45 days?
posted on April 7, 2006 10:02:08 AM new
EBay doesn't treat Powersellers any differently than other sellers. My eBay is known to occasionally screw up PayPal payments showing, but if you gave her the item number and the PayPal transaction number, she should be able to find it easily. I would file Item not received with eBay. That should get her attention.
posted on April 7, 2006 10:14:43 AM new
I don't know the truth about your issue with this seller, but this is really too much:
It takes 5 seconds to check tracking and put it in the email!
Bullcrap, lady.
Maybe it's five seconds in your piddly I-sell-one-crocheted-doily-per-week universe, but for anyone who does any volume, to go back weeks and dig out one shipping receipt among hundreds or thousands is going to take considerably longer than five seconds.
Which is not to say this seller isn't in the wrong -- they are. Looks to me like they might be drop-shipping or having problems with suppliers.
Why haven't you filed a PayPal Item Not Received dispute? Why haven't you contacted SquareTrade? Why haven't you pulled the contact info and actually CALLED these people?
You've done none of these things but chose instead to come here and whinge about dose eeeeevil PowerSellers. Real useful.
posted on April 7, 2006 10:34:30 AM new
In one of those almost-karmic events that happen once in a while, I just got a complaint from a customer who says it's been four weeks (she paid on 3/13) and I'd better give her a refund or she'll sic a slobbering loaded-diaper toddler on me.
I pulled the shipping receipt, traced the DC number and composed the return email.
7 1/2 minutes.
Her package, by the bye, was last seen sunning itself at the postal station in her town, on March 25.
posted on April 7, 2006 11:01:12 AM new
I just received a notice of the shipping label being printed at 1:49pm today Florida time. Looks like she may now have the jacket in her hand and is sending it to me.
BTW Fluffy, she has 29 closed auctions maybe next time you can check that out before you ream someone.
posted on April 7, 2006 11:27:53 AM new
Ministuff,
Paypal expects seller to ship within 7 days after payment received,you should just file complaint with paypal as item not received after 7 days and let this powerseller of yours scramble for online trackable DC to show she has shipped your item.
/ lets all stop whining !! /
posted on April 7, 2006 11:59:10 AM new
Fluff is right on this item. I am a power seller(Oh-one of those nasties)
If you contact someone at least have the civility have some info ready such as your name,item and how and when you paid. I get at least one person a week with an email that will say "When am i getting my thing"
Charades are for parlor games not when your trying earn a living(ooh that bad power seller thing again)
Also if a lot of the bidders would lower their cookies so some girl-scouts could get in, they might get some messages sent about their items. Instead of compalining they are not getting any info.
I'm here, a Power seller, get over it! (to borrow another groups battle cry)
posted on April 7, 2006 09:23:07 PM newIf this is on the auction page, would this not show in her "My Ebay" as being paid?
Just a piece of advice. Never use your "My eBay" page to track your PayPal payments. It is way too unreliable. Always go directly to your PayPal account and check that way. I have the payment made box checked on the "My eBay" page often when in fact, there was no payment sent.
posted on April 7, 2006 09:25:26 PM new
minniestuff,
If I recall doesn't PayPal stipulate that all purchases paid using them must be shipped within 7 days of receipt of payment or the item is free (or words to that effect)?
Wait until you have the item in your hands (but not more than 45 days since payment was sent) and launch a dispute for item not shipped within within 7 days of payment and you'll get the item for free (including shipping). It's the best revenge you can get and entirely legal under the PayPal TOS.
As to tracking, as we seasoned sellers all know any half-way decent fellow seller would have included it in their "It's shipped" email. Looks like your PowerSeller is stalling...
p.s. Long ago I declined the PowerSeller badge of dishonour, and opted for the cash instead!
posted on April 7, 2006 10:34:46 PM newWait until you have the item in your hands (but not more than 45 days since payment was sent) and launch a dispute for item not shipped within within 7 days of payment and you'll get the item for free (including shipping). It's the best revenge you can get and entirely legal under the PayPal TOS.
Interesting you should say that, agitprop.
During my meeting with PayPal reps, I mentioned that I had seen this and similar types of buyer fraud advocated on auction chat boards. I can't tell you what they said because I signed an NDA, but I can tell you it wasn't "Oh, we don't care about THAT."
There is no such claim as "item not shipped within 7 days of payment", by the bye. The shipment time frame is a requirement of the SPP, but if the seller has a valid delivery record your claim will be denied.
posted on April 7, 2006 10:38:40 PM new
all you do is go to paypal and notify them item was not recieved. They then contact the seller. If the seller cannot provide a valid tracking number that proves they shipped and the item arrived- then paypal refunds your money. Easy as pie.
posted on April 7, 2006 11:18:35 PM new
Here we go again, the almighty powerseller...like there is some mystical quality, or that they just don't care because they are making so much money (and you aren't)
Yeah, right. It takes a couple of minutes to file a dispute with paypal, so why not just do that instead of posting your sad story here. I've got all sorts of ebay experience, it is my experience that powersellers aren't any more or any less reliable than non powersellers - They aren't necessarily more or less professional either. All a powerseller means is they do a certain volume with ebay, and the $1000 threshold means they are selling $34 a day on ebay....Big whoop! What's the difference between a $35 per day seller and a $6 per day seller? Not much, but one is a powerseller, and the other isn't.
posted on April 8, 2006 03:19:52 AM new
I'm a buyer & seller, and my take is this...Seems Minnie is catching more flack here then the seller!...She paid for, and expects her item in a timely manner, and I don't blame her, I don't think that's too much to expect...She sent a receipt for payment as asked, and seems to have been waiting a lengthy amount of time for a response from the buyer...She shouldn't have to do all of the investigating that has been suggested by some of you...Glicks happen, but the problem here is with the seller, not the buyer!...There would be no whining in here from Minnie if the seller would have shipped, and the item was received...
posted on April 8, 2006 06:23:59 AM new
what is SPP??
The credit card industry states that a retailer should ship the item as soon as the transaction is completed,AKA when the charge goes through and all the return codes are OK(address,line of credit,expiration,card is valid,CVV code matches etc).
This stems from the days when credit cards are used in brick and mortar shops-a customer walks in and whip out his card,the card is charged and he walks out with the merchandise.The retailer will get his money in 48 hours and the customer goes home with the goods.
Now with mail order companies,they should ship within 24 hours,same apply to online retailers,no more than 48 hours.
So Paypal is being lenient to say within 7 days and if the buyer files complaint after 7 days,Paypal will give the seller a few days to come up with a tracking number.
So the seller is given 10 days from paymemt received to ship the goods,very generous of Paypal to do so!!
/ lets all stop whining !! /
posted on April 8, 2006 06:38:48 AM new
As a buyer as well as a seller on Ebay,I can understand why buyers prefer Paypal-
I bot a piece of jewelry which comes with a certificate signed by a geminologist!!,I know the stones are not as described and I filed a complaint with Paypal and I won.
I bot a piece of clothing and paid with personal check,the item is not as shown in the photo and it is not in good condition,what can I do??nothing !
posted on April 8, 2006 06:48:31 AM new
Some of you may recall 2 years ago there is this seller who relied on a dropshipper to dropship a PC sold for 3k on Ebay.
There was some snafu on the part of the dropshipper and it was shipped after 7 days.
The buyer filed complaint with Paypal and the seller scrambled to get the online tracking number from his dropshipper.By the time he got the number and reported to Paypal,it was too late.
Buyer got a free PC and the seller lost money.
posted on April 8, 2006 08:15:07 AM new
Thank you for all of your responses. I did not mean to start a debate on Power Sellers as that subject seems to have hit a nerve in another thread.
I didn't want to file with Paypal until the end of my time limit as I know that Paypal sometimes will freeze ALL funds in the account instead of only the amount in question like they are suppose to and I didn't want that to happen to her as it appears she may be "struggling" at this point in time. Even though she only had 29 closed auctions, she still has 235 open auctions to manage.
I was only asking about the "My Ebay" page info as I know most who post here are a wealth of information. That was an actual question not a sarcastic remark.
In my 8 years on Ebay as a seller and a buyer, I have never had this problem and I came here for advice, not to whine. I always give the buyer or seller the benefit of the doubt especially since we all know Ebay and Paypal have their glitches.
She has now printed a mailing label and I have a tracking number. I think she may not have had the jacket in hand and was stalling.
posted on April 8, 2006 08:33:12 AM new
printing a mailing label with a tracking number means nothing if she has not shipped.
Did you try to key that number in on USPS website to see if she has shipped??
Paypal would not freeze her account just because one person files complaint.You are being too nice to this seller,she should really refund your money if she cant ship in 4 weeks!!
/ lets all stop whining !! /
posted on April 8, 2006 08:36:26 AM newI didn't want to file with Paypal until the end of my time limit as I know that Paypal sometimes will freeze ALL funds in the account instead of only the amount in question like they are suppose to
Get thee to PayPal's Help pages and read up on Item Not Received claims.
You have some misconceptions about how the process works. They could come back to bite you in the future, either as a buyer or a seller.
For one thing, once you open a claim, the seller has 10 days to respond. No funds are frozen until a determination is made on the claim, which can take weeks.
I just recently had a SNAD dispute over a handbag, and PayPal froze the funds (just the amount involved in the dispute) immediately. After a month, they ruled in my favor and released the funds.
The system, at least this once, seemed to work fairly (although it wasn't necessary to freeze the funds; I am not likely to walk away from PayPal).
Now I'm wondering if she'll go to a CC chargeback as a second step. She already tried returning the bag (without an RA number), but that one wasn't going to get by the "Iron Duke" -- refused delivery, RTS.
posted on April 8, 2006 09:04:02 AM new
It depends on her credit card issuer,some will tell her if she has used Paypal ,then takes her gripe to Paypal.
Some will take her case ,if she has tried to return the item and got nowhere,she may get to keep the item and win the chargeback.In that case,you will be informed by Paypal .
There is a 10 dollars chargeback fee ,you know that??
/ lets all stop whining !! /
posted on April 8, 2006 09:20:34 AM new
Claude: Perhaps we are thinking of two different things.
According to the SPP, PayPal puts a temporary hold on the amount of the disputed transaction. That's not what I think of as frozen funds.
What happened to me in February was freezing of my funds (i.e. account restriction). I could not receive payments, transfer money INTO my account from my other PayPal account or transfer money out of it.
However, it appears to me that sometimes PayPal doesn't even put a temporary hold on the disputed amount. How else can you explain the fact that when I lost a Item Not Received dispute, there were insufficient funds in my account to refund the buyer? How is that possible if they had put a temporary hold on those funds?
posted on April 8, 2006 09:21:49 AM new
Why would she get to keep the item and do a chargeback? She filed a PP dispute, said that she had already shipped the item back (without authorization or even contact), and I told her that since she had opened a PP dispute, we should let it run its course.
A $10 chargeback fee is the least of my worries on a $360 item that she claimed wasn't authentic. I probably would have taken it back and resold it, just to avoid headaches (and because I might well have received more in another auction), but her whole way of dealing with it pissed me off. The first inkling I had that anything was wrong was when I received the PP dispute notification. She additionally claimed that I didn't respond to emails (BS!!! I always do). She had no objective grounds for claiming it wasn't authentic, other than that it didn't "feel" authentic. I received the bag from an employee of Neiman Marcus, which carries the line, and the consignor is someone I've worked with for 2 years. I honestly and truly believe it to be authentic.
posted on April 8, 2006 09:54:25 AM new
I mean she WILL get to keep the item after she WINS the chargeback.
Anyone who uses a credit card to purchase an item has the right to return the item if she is not satisfied,provided she returns the item in original condition within reasonable time frame.
Question-just curious,this consignor of yours who works for Neiman Marcus,does she have a receipt for that handbag??
/ lets all stop whining !! /
[ edited by hwahwa on Apr 8, 2006 10:06 AM ]
