cblev65252
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posted on April 13, 2006 04:42:48 AM new
From another board:
According to a survey sent to a *newly* registered buyer, eBay is considering changing the feedback system.
From the survey:
eBay is considering redesigning the Feedback Profile page to help us serve your needs better. Your input will help provide direction.
Buyers will be able to:
Leave an overall feedback rating of positive, neutral, and negative for sellers. This rating becomes visible as soon as the buyer leaves it.
Leave additional feedback on a 5-point scale, rating sellers on issues such as:
Communication by seller
Item received was as described by seller
Cost of shipping and handling charged by seller
Shipping time for item received
This additional feedback will become visible to the seller only after the seller has left an overall feedback rating for the buyer. Sellers will only be able to give an overall feedback rating to buyers.
- - - - -
I'm too mad right now to even properly comment on this latest disaster proposed by eBay. There is a thread started on the topic on the eBay stores board. I'd make your opinion known there.
Cheryl
"Our lives begin to end the day we become silent about things that matter." - Martin Luther King, Jr.
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TheFamilyBiz
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posted on April 13, 2006 06:02:18 AM new
Actually, Cheryl, it doesn't sound that bad to me - if that "enhanced" feedback is ONLY visible to the seller and not to the rest of the community.
Am I missing something?
Wayne
Never explain -- Your friends do not need it and your enemies will not believe you anyway.
~ Elbert Hubbard
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pixiamom
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posted on April 13, 2006 06:21:39 AM new
I fail to see any benefit this holds for anyone, just another potential headache for sellers. Too far is right!
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pat1959
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posted on April 13, 2006 08:45:42 AM new
Perhaps it would work better to 'focus' the newbies responses if the itemized fields were presented FIRST.
"Communication by seller
Item received was as described by seller
Cost of shipping and handling charged by seller
Shipping time for item received"
With these considerations in mind would the buyer re-consider a hasty neg? Would s/he focus on the over-all experience and leave a more rational feedback?
Most of us sellers have experienced the tension/doubt of a newbie, and their hasty conclusion that 'eBaying may not be the safest route for purchasing'. We were new at this, once-upon-a-time, and had we had the advantage of a required...(?) 4 or 5 point questionnaire before leaving our first feedbacks, perhaps we would have left more comprehensive feedback, and been less apt to doubt the quality of our own judgement and feedback in-put.
Just a thought...
Pat
[ edited by pat1959 on Apr 13, 2006 08:46 AM ]
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upriver
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posted on April 13, 2006 09:21:02 AM new
Oh crap!
Just when I had trained my customers to expect no communication, heavy gouging on shipping, missing or broken parts on the "rare mint" item they bought, shipping from New York to Chicago via slow freighter to Australia, and shipping with a used pizza box filled with ants, eBay plans to do THIS!
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stonecold613
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posted on April 13, 2006 10:44:41 AM new
It is about time. Ebay has finally figured out how to weed out many poor sellers by forcing sellers to be responsible and leave proper feedback when they should. When they have received payment.
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tOMWiii
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posted on April 13, 2006 10:59:17 AM new
As Calvin "Chuckles" Coolidge said:
"I choose NOT to... participate in feeBay's FEEDBACK FORUM. However, I always reciprocate if I notice new FB left..."
And that, UNCLE FESTER, is the OFFICIAL RALPHIE RULE on feedback!
So stick THAT in yer Funk & Wagnalls! 
And STOP calling me "SURELY" 
[ edited by tOMWiii on Apr 13, 2006 11:35 AM ]
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roadsmith
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posted on April 13, 2006 11:20:56 AM new
But SURELY there should be the same scale for buyers? Communicated in a timely way, paid in a timely fashion, etc.
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cblev65252
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posted on April 13, 2006 01:24:14 PM new
This additional feedback will become visible to the seller only after the seller has left an overall feedback rating for the buyer. Sellers will only be able to give an overall feedback rating to buyers.
You don't see this as feedback extortion???? We wouldn't be able to see what the buyer said about us until we've left feedback? No one here sees a problem with that????
A buyer doesn't like your handling charge? You get a 3 out of 5. A buyer doesn't like your shipping charge (even though it's exact shipping), you get a 3 out of 5. What has happened to your 100% feedback rating? Oh, it's now 99% even though you've gotten no negs. WAKE UP!! This is the same FB system used by Amazon and by OS and it stinks. Unless every bidder rates you as a 5, you can kiss your 100% positive feedback goodbye.
Edited to add: Roadsmith, we wouldn't be able to leave the same kind of comments for the buyer as they can leave for us.
Cheryl
"Our lives begin to end the day we become silent about things that matter." - Martin Luther King, Jr.
[ edited by cblev65252 on Apr 13, 2006 01:25 PM ]
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pmelcher
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posted on April 13, 2006 02:06:07 PM new
NO NO NO NO, what a crock! I don't want to judge people on 5 different things each time I leave feedback and I SURELY don't want some hothead messing up my great feedback because the Post Office took a holiday and their 'item' did not arrive in 2 days or less. I'll be trotting right over to the other thread. Thanks for the heads-up.
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TheFamilyBiz
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posted on April 13, 2006 02:15:56 PM new
Cheryl,
That's not how I read it at all. Please carefully re-read what they say:
Buyers will be able to:
Leave an overall feedback rating of
positive, neutral, and negative for
sellers.
This rating becomes visible as soon as the buyer leaves it.
Then, there's the additional feedback
(which is not shown to anyone but the
seller once you've provided your feedback
to the buyer...
This additional feedback will become visible to the seller only after the seller has left an overall feedback rating for the buyer.
Am I reading it too narrowly?
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tOMWiii
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posted on April 13, 2006 02:23:41 PM new
The "Three Pinks" explain the NEW feedback forum rules:
"Positives to the RIGHT..."
"NO! Negatives to the LEFT..."
"CEUTAINLY yer BOTH wrong! Tis UP the MIDDLE with a NEUTRAL..."
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roadsmith
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posted on April 13, 2006 03:03:43 PM new
Where's the board discussion you've mentioned? I'd like to see more about the feedback they're getting on this.
[ edited by roadsmith on Apr 13, 2006 03:04 PM ]
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cblev65252
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posted on April 13, 2006 05:23:00 PM new
roadsmith
Here it is: http://forums.ebay.com/db2/thread.jspa?threadID=2000122001&tstart=0&mod=1144974024912
familybiz
I think you need to read the discussion I posted above to get a better picture of what this means! The 5-point scale is going to spell disaster!!! It will take down your 100% positive feedback.
Cheryl
"Our lives begin to end the day we become silent about things that matter." - Martin Luther King, Jr.
[ edited by cblev65252 on Apr 13, 2006 05:24 PM ]
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stonecold613
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posted on April 13, 2006 09:48:21 PM new
You don't see this as feedback extortion????
It is feedback extortion only when the seller refuses to post feedback unless the buyer does it first. It is the sellers responsibility to post it first. Anything less is feedback extortion. Ebay for once has figured this out and is willing to weed out the bad reputation sellers.
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irked
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posted on April 13, 2006 10:05:47 PM new
If they don't count the 5 point system against your feedback it would be good to see how people precieve your selling method and delivery. AS long as it does not count against you. Plus I think that if they do this that buyers are less likely to leave us feedback. They will think it too much trouble to go through. It is hard enough to get feedback from buyers now that you know are happy with their item. I have gotten emails saying such but never do they do the feedback. Some buyers just don't even bother and if they start the feedback then a 5 point answer system to go with the feedback they will balk --I believe.
Shoot us in the foot again.
**************
Some minds are like concrete,
thoroughly mixed up and permanently set.
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