posted on April 14, 2006 09:34:05 AM new
A couple days ago I recieved a message from a newbie saying that they were waiting for their order and getting impatient. Problem is that this one has a very memorable name, and I didn't remember it. Checked all my records, no evidence of this person buying from me. Checked their buying history... and I am right, they have not purchased from me. Instead they made about $200 in purchases from one of my comptetitors.
Now I just need to find a way to politely get him off my back and onto the actual sellers back and do it in a way that this buyers next set of orders, come to me, not the other seller.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
posted on April 14, 2006 11:03:22 AM new
You might mention how quickly you ship and how efficient your records are so that you can quickly identify daily purchases, etc. --- Then, explain that not all sellers are alike and if they would like to purchase something from your store, you would be happy to offer a 5% discount just to let you prove how much they'll like buying from you...
That is, if they aren't complaining about a purchase that they made 2 days ago and wondering why it hasn't arrived yet --- those kind you can do without... If that's the case, block 'em and move on...
fenix -- you might want to catch the typo in your signature... it reads "what sort if" and should be "what sort of"... (Just thought I'd offer that catch.)
Wayne
Never explain -- Your friends do not need it and your enemies will not believe you anyway.
~ Elbert Hubbard
[ edited by TheFamilyBiz on Apr 14, 2006 11:04 AM ]
posted on April 14, 2006 12:52:08 PM new
I am with roadie on this. I have had several of these & if you check the item number, it is from a auction that closed long ago. This is a scam to get you ID information..
Life Is Too Short To Drink Bad Wine
[ edited by sanmar on Apr 14, 2006 12:53 PM ]
posted on April 14, 2006 02:02:01 PM new
Roady and sanmar are dead wrong on this one. Actually, it is not at all unusual for someone to get sellers mixed up. They placed a bid and forgot how to find what they bid on. So they search closed auctions figuring they can find it that way.
Fenix, do as Steve says. Simply tell them that they are mistaken and did not purchase anything from you.
posted on April 14, 2006 02:09:13 PM new
If the email came by way of your message board - it should be fine.
Maybe they bookmarked your item but bid on the other item instead.
What TheFamilyBiz said sounds good. Maybe if it's a small item offer free shipping.
posted on April 14, 2006 02:23:12 PM new
I checked the buyers seller history - they bought 5 lots from another seller of something very similar to what I sell (same company, different design) three weeks ago. It's not spoof, just a confused buyer. When they first asked when they were going to get their order and I couldn't find anything, I asked what they thought they were supposed to be getting and they gave me the item number of one of their purchases, it just was not mine.
I have explained that I am mot the seller on that item and let them know what my normal shipping procedure would be.
You know me, I'm usually inclined to be snide but played the part of kindler gentler Fenix and just explained that there are many different sellers on ebay and that he should contact his. Told him about the "contact seller' link and where to find it. We'll see what happens.
Wayne - thanks for the heads up... will fix it in sec. Usually I own up to my typos but that one is Clancy's. Found it on a site he used to post on with some frequency and couldn't resist using it. Never noticed the typo.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort of computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
[ edited by fenix03 on Apr 14, 2006 02:25 PM ]
