posted on May 30, 2006 11:12:57 AM
I cannot put into words how much I hate this company.
Last Wednesday I placed an order with one of my vendors how went out of their way to get my order out that day wiht 2 day shipping so that I would have the order on Friday.
Friday...Since UPS at least 10 times since last JUly has claimed that my 21 year old building on the intersection of a major intersection does not exist, I knew to call them when the package had not arrived by 3:00 Sure enough, driver was claiming he could not find the address.
3:00 - Driver was sent a map by the supervisor and told to go back and deliover the package.
6:15 - No package, another call... driver now instructed by station not to return until he had delivered the package.
8:00p...no package, another call. Driver had returned with package. Was promised package would be upgraded to Saturday delivery
Saturday 10:00 - No Package, another call. Upgrade never put thru, package never put out for delivery.
Tuesday
9:00 - Package still sitting in station. Station supervisor will get it out immediately.
10:30 - Supervisor has gone home for the day... everyone clueless but will have it to me within the hour.
12:00 - Different supervisor out trying to find driver to give package to him to deliver. Gave them a novel idea... tell the damn supervisor to stop trying to find the damn driver and deliver the package himself... Hey... that might work. So when should I expect the package? Within the hour at the earliest.
I feel sorry for the poor fool that delivers this package... boy are they getting an earful.
I hate UPS
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People put their hand on the bible, and swear to uphold the constitution. They do not put their hand on the constitution, and swear to uphold the bible.
posted on May 30, 2006 12:32:05 PM
Fenix..I don't know if UPS has a guarantee on their delivery time or not. With FedEx Ground, if they had not delivered that package Friday, the shipper would be entitled to a full refund of the shipping charges. You might contact your supplier and let him know what happened. A couple of shipping refund claims will get the attention of the people higher up in the food chain, and you can bet the local supervisor will educate the driver as to the location of your address.
If Murphy's law is correct, everything East of the San Andreas Fault will slide into the Atlantic
posted on May 30, 2006 12:49:33 PM
Here's the UPS service guarantee copied from their website. Note subsection "b" that I placed in bold.
UPS Service Guarantee
UPS guarantees on-schedule delivery of packages shipped via UPS Air Services, where such services are available, to all 50 states and Puerto Rico.
UPS guarantees on-schedule delivery of packages shipped via UPS Hundredweight Air Services, where such services are available, to all 50 states and Puerto Rico.
UPS guarantees on-schedule delivery of packages shipped via UPS 3 Day Select and UPS Hundredweight 3 Day Select, where such services are available, to all 50 states and Puerto Rico
UPS guarantees on-schedule delivery of packages shipped via UPS Ground and UPS Hundredweight Ground, where such services are available, to all 50 states and Puerto Rico.
UPS guarantees on-schedule delivery of packages shipped via UPS Worldwide Express Plus, UPS Worldwide Express NA1, UPS Worldwide Express, UPS Worldwide Expedited, UPS 3 Day Select From Canada and UPS Standard, where such services are available and provided that the customs clearance is performed by the UPS Supply Chain Solutions brokerage offices designated by UPS for clearing these packages and there is not a delay caused by certain events beyond our control, such as a government agency hold.
Customs clearance for the services listed above is provided by the UPS Supply Chain Solutions brokerage offices (formerly UPS Customhouse Brokerage offices) designated for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight.
"Business day" means Monday through Friday except the following holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving Day*
- Christmas Day
- Day after Christmas Day
- New Year's Eve*
*Delivery of UPS Air Services and International Packages only.
In the event UPS fails to attempt delivery within the time published on the UPS website, or as provided when 1-800-PICK-UPS is called, UPS, at its option, will either credit or refund the transportation charges for each such package to the payer only, upon request, subject to the following conditions. This is the sole remedy available under the UPS Service Guarantee.
(a) UPS's guaranteed delivery schedule has been obtained by referencing UPS's website or contacting a UPS Customer Service office. "On-time" means, subject to the terms of this UPS Service Guarantee, delivery is attempted within the UPS guaranteed delivery schedule.
(b) Each package is properly recorded on a UPS source document or in a UPS automated shipping system.
(c) Each package in a shipment bears the appropriate UPS tracking label and an address label, or a combined label generated by a UPS automated shipping system, showing the consignee's correct name, deliverable address (UPS does not provide delivery to a P.O. box) and ZIP Code (or postal code for international shipments). In addition, UPS reserves the right, in its sole discretion, to refuse to honor a request for a credit or refund of transportation charges for a package when that package is not accompanied by a smart label and timely Package Level Detail (PLD) information, as defined in the UPS Tariff, at the time the package is tendered to UPS.
(d) Each UPS 2nd Day Air A.M. package is addressed to a commercial, not residential, address. A residential delivery is defined as provided in the UPS Tariff and in this service guide.
(e) Each package in a shipment bears a UPS Saturday Delivery routing label when optional Saturday service is requested and available.
(f) Each package in a shipment is tendered to UPS during UPS's published business hours. Packages received from or destined to certain locations may require earlier pick up times (available at the UPS Website) to meet delivery time commitments.
(g) UPS is notified in writing or by telephone of a service failure within fifteen (15) calendar days from the date of scheduled delivery and is advised of the consignee's name and address, date of shipment, package weight and UPS tracking number.
(h) For UPS Worldwide Expedited shipments, the guarantee shall apply only to shipments originating in, or destined for, the United States, and when the billed party is resident in the United States and is responsible for all shipping charges.
Under no circumstances shall UPS be liable for any special, incidental or consequential damages, including, but not limited to, damages arising from delayed delivery or failure to attempt delivery in accordance with the UPS Service Guarantee. Under no circumstances shall UPS be liable for any damages whatsoever for delayed delivery, except as specifically provided for shipments made under the UPS Service Guarantee.
The guarantee does not apply to UPS shipments that are delayed due to causes beyond UPS's control, including but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; Hazardous Materials packages improperly offered for transport; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.
UPS reserves the right to refuse any request for a credit or refund when such request is either (a) made by, or (b) based on information obtained by, a party other than the payer of the shipping charges.
The guarantee does not apply to UPS commercial and residential Ground shipments or UPS Standard to Canada shipments that are picked up or scheduled to be delivered between December 12 and December 24.
In addition, except for UPS Next Day Air Early A.M. and UPS Worldwide Express Plus deliveries, the guarantee for on-schedule delivery for all other Air and International service shipments delivered within the United States will be extended by 90 minutes on the Day after Thanksgiving Day and on December 18 through December 24.
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. - Albert Einstein
posted on May 30, 2006 12:52:44 PM
Order just arrived and you are going to love this one....
It actually has a Saturday Delivery sticker on it... nobody put it on the truck Saturday. I still don't understand why they didn't put it on the truck today either.
Oh and the shipper put the correct dress on their airbill... UPS added another sticker with a new address... which is not even close to being mine...
How can you make so many individual mistakes on a single delivery
Sparkx - already talk to my vendor they are applying for refund on shipping and are giving me a credit of more than I actually paid on my next order. They are falling overthemselves to make things right... UPS's reaction was... Ooops, sorry bout that.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
People put their hand on the bible, and swear to uphold the constitution. They do not put their hand on the constitution, and swear to uphold the bible.
posted on May 30, 2006 01:09:12 PM
gosh, that sucks big time. Hope your vendor sticks it to them. Can you file a complaint too?
**************
Some minds are like concrete,
thoroughly mixed up and permanently set.
posted on May 30, 2006 03:16:14 PM
I Filed a complaint regarding two of their supervisors and their behavior but other than that there is nothing I can do. The other ones I dealt with really were trying to help.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
People put their hand on the bible, and swear to uphold the constitution. They do not put their hand on the constitution, and swear to uphold the bible.
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. - Albert Einstein