posted on October 23, 2006 04:50:52 PM
Okay, can someone sort this out? I have someone wanting to pay me by PayPal and have the item sent to his father. They both have confirmed addresses but different Paypal accounts. Does the item need to be paid for by the winner's account and sent to the winner's address to be protected? Can the winner pay for it and have it sent to the father's confirmed address? Can the father pay for it with his PayPal account and have it sent to his own confirmed address? My head is spinning and my buyer is getting perturbed because I don't want to have it shipped to his father when it has been paid for by the winner's PayPal account.
posted on October 23, 2006 05:11:09 PM
Call PayPal for the correct answer.
In general,if they both have confirmed addresses and you're comfortable with the buyer, I'd go ahead and ship to Dad. What DO others do with Christmas gifts anyway? I've always just shipped where they want me to, and have purchased items that were shipped to my kids' addresses without sellers batting an eyelid.
posted on October 23, 2006 05:27:47 PM
I just emailed PayPal and hope to get an answer in this lifetime. The amount is a little over $200 or I wouldn't be concerned.
posted on October 23, 2006 06:46:45 PM
under Paypal seller protection,you ship to buyer's confirmed address,not his dad's confirmed addr or his mom confirmed addr.
Lets say he files complaint for non receipt of goods,Paypal will ask you for tracking ID and the tracking id will show you ship to a different location,so no seller protection for you.
If it is over a certain amount,I dont remember if it is 250 or more,you need signature receipt,not just DC.
posted on October 24, 2006 04:28:28 AM
This is a very STRAIGHT FORWARD situation:
You MUST ship to the CONFIRMED address provided by the PAYER...PayPal does NOT care if his uncle's cousin's nephew has a PayPal account or not -- TIS TOTALLY IRRELEVANT!
OTOH: what is yer "risk tolerance?"
We often ship to UNCONFIRMED addresses for eBay buyers with good "histories," although I did reject one last week for $400: all things considered, just was too risky. They paid with a MO
posted on October 24, 2006 06:01:46 AM
Tom and Ralphie, his argument is that BOTH addresses are confirmed. My position is that only the BUYER'S address and payment can be confirmed. His feedback is very good, but it is $200 I am risking.
posted on October 24, 2006 06:48:04 AM
Your buyer does not understand how Paypal seller protection works,I have a confirmed address too,would you ship it to me?
When he files non receipt with Paypal,Paypal will take your DC number and bounce it against USPS website looking for a match in zip code,if the zip code matches your BUYEr's confirmed addr zip code,and it said it has been delivered,then your ass is covered.
Unless his dad lives in the same zipcode as him,then there wont be a match with the USPS website.
Either ask his dad to use his Paypal account or ask him to overnite Fedexp a money order.
[ edited by hwahwa on Oct 24, 2006 06:49 AM ]
posted on October 24, 2006 03:43:13 PM
This is what PayPal had to say:
Dear karen bruce,
Thank you for contacting PayPal.
You will not be protected if you ship to an address that differs from the
shipping address provided on the Transaction Details page.
Following the Seller Protection Policy is completely voluntary. However, if
a seller chooses to engage in transactions not covered by the Seller
Protection Policy, the seller assumes the risk associated with the
transaction, as well as any potential liability.
To learn the specific terms and conditions of the Seller Protection Policy,
simply click on 'User Agreement' located at the bottom of any PayPal
webpage.
If you have any further questions, please feel free to contact us again.
Sincerely,
Jack
Protection Services Department
PayPal, an eBay Company
So is the address on the "Transaction details page" the information Ebay gives us on the seller or the confirmed address information you get when someone has paid you with PayPal?
posted on October 24, 2006 04:01:22 PM
A few years ago I had a buyer who wanted a $600 item shipped to his mother. I don't know if she had a paypal or not - really doesn't matter.
So that I would ship - he changed his address to her address and confirmed it. Then after she got it - he changed it back. I don't know if that works if its drawn against a credit card maybe just paypal funds. CALL paypay and ask them if he can confirm dad's address.
posted on October 24, 2006 06:05:18 PM
So is the address on the "Transaction details page" the information Ebay gives us on the seller or the confirmed address information you get when someone has paid you with PayPal?
/////////////////////////////////////////
If you want Paypal to cover your ass,then ship to the confirmed address in the Paypal notification email.
For a 600 dollars item,I would ask him to pay for overnite express so I can ship the item to him overnite so he can ship it to his sweet mom.
Once he gets his item,he can do whatever he wants,he can ship to NAIROBI FOR ALL I CARE!
posted on October 25, 2006 03:30:32 PM
As I'm sitting here taking a break from listing ... yeah, I know, but I was going to list anyway, I kept wondering about this confirmed/confirmed.
Just out of curiosity, if one requires insurance on this item (and at $200 one should), if for some reason the buyer (and I'm never sure why posters here panic about chargebacks and Item Not Received from PP -- how many times has that actually happened for those who sell "normal" items?) claims non-receipt, insurance should kick in and take care of it. Yes? Surely no one is going to claim not to have received something if there is delivery confirmation or signature confirmation? Or if they do, insurance fraud?
Just curious, since holidays are upon us, and I'm sure there will be requests again for shipping to gift recipient's address.
posted on October 25, 2006 04:57:53 PM
Insurance would only work if the bidder co-operates,as he has to file his end of the paper.
If he uses a fraudulent card or just ignore you when you ask him to complete his half of the claim,then insurance is worthless.
Insurance won't kick in if it got delivered. Buyer can still claim non-receipt, as it didn't go to their confirmed address. As far as signature goes, I can hear it now: "that's not my signature! My signature looks completely different."
