posted on October 30, 2006 10:02:51 AM new
I noticed something kooky. I offer insurance on my items and it is optional. I did set my insurance rates correctly through ebay. But, whenever a bidder wins an item that is over $50.00 and pays before I can invoice her, the insurance is only $1.35 instead of $2.30 as it is set. Did I do something wrong or is anybody else having a problem with this?
posted on October 30, 2006 11:50:24 AM new
I took this up with Vendio and also eBay/PayPal last week. It appears that when you have 2 (or more) shipping options, eBay's API will pass along the insurance costs of the FIRST option, whether or not that is the one selected.
eBay blamed Vendio. Vendio, I think probably correctly, said it is an eBay problem.
In any case, since I usually offer UPS (low insurance but higher shipping, usually) and USPS (the reverse) as options, I have a choice of either short-changing myself, or being accused of gouging on UPS insurance.
I think I'll make USPS the first choice, and include wording that if they have problems, send me an email in which case I'll refund over-payment, or go through the checkout, in which case the amounts are correctly calculated.
posted on October 30, 2006 12:53:59 PM new
I have an insurance option on every listing but lately, many of my PayPal transactions are showing no insurance offered on the details page.
posted on October 30, 2006 02:41:38 PM new
Actually, it's not a vendio problem because I'm listing directly through ebay. I don't offer any other type of shipping other than USPS either. It doesn't make sense! Once it hits over $50, the $2.30 optional insurance should kick in, but it doesn't. It remains at $1.35 and I have been eating the additional cost myself. Fortunately, alot of my customers wait for me to invoice them first, but sometimes they immediately pay once the auction is over and that's when I lose out on the insurance.
