amber
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posted on November 2, 2006 09:01:04 AM
I had someone buy a small item last night and pay right away with Paypal. This morning they bought 3 more items, so I refunded the first payment and sent a new invoice.
The buyer just called me and said that she was charged 75 cents for the refund. Is that true? I often send refunds when people send the payment before they ask the postage, and no one has ever mentioned it before.
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tomwiii
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posted on November 2, 2006 09:14:03 AM
Not that I've ever heard of, and I just spent 5 min in PP's HELP file looking...
The only possibility I can think of is this scenario:
Was your buyer from the USA? If yes, does the $0.75 represent a currency conversion thingy as you are in CANADA??
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amber
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posted on November 2, 2006 09:30:37 AM
Thanks Tom, yes, they buyer was in the US. The item was only $2, but I guess with postage it could have been 75 cents currency conversion. So are your saying that she actually had to pay an extra 75 cents? She told me that she never does a refund because she always gets charged. I am sure others sellers would have mentioned it. I also checked on the site, and couldn't find anything about it.
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tomwiii
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posted on November 2, 2006 09:37:59 AM
Amber:
Ralphie says her reply does NOT pass his SNIFF TEST for BOGUS-NESS!
Here's what he recommends:
Send her an email asking her for the PAYPAL TRANSACTION NUMBER that is attached to the $0.75 charge to her. Tell her you will then call yer "PayPal Account Representative" to determine what is UP with this charge...
Chances are she's barking up a wrong tree...
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twig125silver
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posted on November 2, 2006 09:47:12 AM
I refunded someone's Paypal payment and they were charged. I believe this was this past summer (July ?).
It looked to be almost the same amount I had been charged...with the difference being the shipping charges. (I didn't refund them.)
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amber
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posted on November 2, 2006 10:06:13 AM
Thanks Tom and Ralphie, I'll ask her to send me the transaction. It would be good to know. I don't like sending more than 1 invoice, because then I have to pay the extra charges, and they are high enough anyway.
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sword013
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posted on November 2, 2006 10:29:41 AM
Hmmm. Perhaps what with the "deny payment" button no longer working for "unconfirmed addresses", and our having to accept the payment then refund it, Paypal has found a new source of revenue? A tax on those that can't be bothered to confirm their addresses?
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amber
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posted on November 2, 2006 10:56:42 AM
I have had a thought. Maybe she paid with a credit card, and it is her credit card company that charged her the fee.
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agitprop
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posted on November 2, 2006 01:43:10 PM
If you use the REFUND option then the charge is reversed and, provided they are in the same currency, the original amount will be refunded without deduction.
With cross border payments in different currencies this isn't always the case and there's almost always a discrepancy (called the spread) that profits PayPal and the credit card company.
Home of the best eBay auction fee & PayPal calculators: http://auctionfeecalculator.com
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annekila
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posted on November 2, 2006 03:08:36 PM
I just received a refund for what was supposed to be $10.00. Paypal DID take a percentage of it.
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amber
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posted on November 2, 2006 03:45:05 PM
annekila: It seems that Paypal is taking a percentage then, I wonder if this is a new thing that they have not announced. Maybe I will try calling tomorrow.
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annekila
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posted on November 3, 2006 09:31:44 AM
Well....I just sent a refund to someone who purchased two items and sent two payments...thought I would save the 30 cents..not to be. I was charged $1.00!!!!
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zippy2dah
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posted on November 3, 2006 09:51:17 AM
If a refund is made within 24 hours, currency conversion will not be an issue.
Or so they say......
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melissafan100
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posted on November 3, 2006 09:58:58 AM
I found this on the Paypal site (under the help section: Tracking Payments - Refunds). Not sure if this might help clear things up. Appears that if the transaction was refunded more than 24 hours after the payment and the currency was converted, there may be a loss if the conversion rate has fluctuated. I don't know if this applies to the situation or not but thought I would pass it along anyway.
"If a payment is refunded, denied, or canceled within 24 hours of initiating the payment, a full refund will be issued
"If a refund occurs more than 24 hours after the listing, the conversion rate may fluctuate thereby resulting in a different amount credited back
"Refunds are based on the currency of the original payment. Any loss in conversion rate fees is due to normal market fluctuation. PayPal cannot reimburse for any loss incurred during conversions"
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fluffythewondercat
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posted on November 3, 2006 10:08:20 AM
Just this week I had a customer who requested that I send her a revised total, including $1.30 for insurance. We don't offer insurance.
She was nice about it, so I wrote back and said she should keep her money. She's paying with PayPal, and if the item vanishes en route, she'll get a refund anyway, faster than she would with USPS. And in the highly unlikely event it is damaged in shipping, we'll make an adjustment.
She wrote back to say that the last time she received a PayPal refund on a lost item, PP deducted a $15 fee.
This was the first I had ever heard of this, and I was inclined to think she was a little confused, but now I wonder.
Some months ago when I received a refund on a purchase that was SNAD, I got the whole amount back minus the shipping. That's the way I thought it was supposed to work.
fLufF
--
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annekila
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posted on November 3, 2006 12:07:30 PM
The payment I refunded was made within 15 minutes after I received it. I was charged $1.00. I've looked at all Paypal's announcements and can find nothing. I've written them and am still waiting for a response.
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amber
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posted on November 3, 2006 12:37:40 PM
My refund was sent within 12 hours. Although I live in Canada, I deal in US dollars, and this was a US buyer, so currency changes were not involved. I am going to be a bit nervous now to refund payment. I had someone today buy another item and asked for it to be added to their package. Usually I would have refunded the first payment to avoid me having to pay extra fees, but I didn't want to do it in case she was charged.
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tomwiii
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posted on November 3, 2006 12:54:02 PM
Amber:
I would definitely call PP and ASK!
I've talked with them about 20 times over the years and have ALWAYS found the reps to be VERY HELPFUL...
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vintageads4u
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posted on November 3, 2006 01:09:07 PM
I just received a refund and no charge and made a refund and no charge. Just an international or trans-national thing?
Beth
VintageAds4U
http://stores.ebay.com/vintageads4uonline?refid=store
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twig125silver
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posted on November 3, 2006 07:03:37 PM
Mine was a US buyer in NYC.
A newbie sent something back (it was in the same shape as shipped and I had no "return policy" in my listings at the time). I refunded her money, minus shipping (and put a policy in my listings). All in all, it was a month later. She was charged a fee.
Maybe "mistakes" can be fixed as far as refunding a payment within 24 hours. This example was about a month.
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amber
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posted on November 3, 2006 08:03:25 PM
Tom, yes, I'm going to try again on Monday, too long a wait today, they must have had a lot of calls.
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mitzee
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posted on November 4, 2006 04:19:19 AM
At the Buyer's request, I had refunded a buyer for his entire payment (BIN + S/H). A small amount was deducted from his refund by Paypal. He complained to me thinking I did not send the full amount. I sent the exact amount he sent to me and used the refund button within 6 hours of his payment.
I called Paypal and was informed that the fee that was deducted was dependent upon what was charged for the reversal of the payment by the buyer's bank, credit card, debit card, checking account & etc. Many charge nothing on a reversal. Some charge a small fee or percentage. Paypal just passes along whatever fee is charged by the Buyer's payment method to do the reversal.
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