posted on November 24, 2006 11:43:42 AM new
Asking again...Is it just me or is everyone seeing eBay incorrectly calculate their relisting credits?
Normally the relist credit for an relisted item that sells would be equal to the listing fees of the relisted auction. As of 3 weeks ago, ebay is crediting the listing fee of the original auction. This costs us $$$ why is no one else commenting about this?
Also has anyone else experienced this:
Using "Sell Similar" from the closed auction page, the auction goes in as a relist. Another "Feature" improvement?
posted on November 24, 2006 01:53:40 PM new
Yes, I did see that too. How about starting a thread called, "Ebay raises fees again" Just throught the back door..
posted on November 24, 2006 03:43:40 PM new
Does that mean that items I originally listed at $.35 and relisted at $.10 will get $.35 credit if sold - or does it only work in eBay's favor?
posted on November 24, 2006 04:14:28 PM new
hmm pixia - interesting idea! I relisted lots of items last Tuesday - it will be interesting to see how they do the accounting.
Perhaps ebay changed this in response to those people who list a gazillion items during listing sales and then use the numbers to do other listings for months later (Stonecold - didn't you say you did that?) this would put an end to that practice!
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posted on November 24, 2006 07:56:05 PM new
I am curious why no one else seems concerned. This is in effect a fee increase.
In the past, those 20 cent listing days could really save us some money. You bank on lower sell-thru when the listing count triples or worse, but by relisting in the next week or so I usually sell many of the items that did not sell the first time.
This new accounting practice cost me what I consider to be some serious money in the last month. As I have said before, eBay has a right to run their business any way they see fit but they state in their TOS that fee increases are posted at least 14 days in advance.
I saw no mention of this new accounting practice listed anywhere. Even the current TOS says that relists that sell are credited the relisting fee. It does NOT say that relists will be credited the original listing fee.
I might have blown this off in the past when my listing fees were under $50, but now this is really starting to pizz me off!
Neglus, I'm not sure what point you are trying to make. Do you not expect to get your listings fees back when a relist sells?
posted on November 24, 2006 10:28:07 PM new
Did you ever contact eBay billing to find out if this was done in error or by policy? It would be interesting to see the new policy. When my relists I put up on 20 cent listing day close this Tuesday, I'll check to see if I am credited the 20 cents it cost me to relist them or the 35 cents it cost me to originally list them.
posted on November 24, 2006 11:09:40 PM new
Ray - my point was that Stone has often pointed out that he lists a bunch of things at reduced fees and then uses those numbers to relist unrelated items, often times months later, and gets the fee refunded. He said we are crazy to to relist items on sale dates.
It will be interesting to see if indeed we relisters are credited our original listing fees or the 20 cents new listing fees. It seems to me that it has to be one way or the other.
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posted on November 25, 2006 12:43:35 AM newAsking again...Is it just me or is everyone seeing eBay incorrectly calculate their relisting credits?
If you listed the original auction during a discounted listing day then you will only be credited that amount on a successful sale on relist. Hint - it's all in the fine print of the discounted listing day offer.
posted on November 25, 2006 03:23:37 AM new
Pixia- I have only noticed it to work in Ebay's favor so far. Yes, I have talked to live/dead help who told me to file an error report. Canned eBay response "we are sorry this is causing you problems". No mention of a refund, notice of policy changes or anything else.
Neglus- they have already implemented a policy to stop users from relisiting at a higher price. It IS in the TOS. However, during special listing days I run my more expensive items. If they do not sell because they are buried in 500 other listings, no problem. Just relist the next week and effectively sell it at the promo fee rate. That does not work any longer. Now when I relist, I pay the higher listing fee and only get a .20 credit when it sells? That is bogus.
Agitprop- nope, checked the fine print in the promo ad this time. Did not see re-listing disclaimers anywhere.
Here is the current eBay TOS Insertion Fee Credit Requirements
...If your listing ends without a winning buyer or results in an Unpaid Item (UPI), you may qualify for a credit by relisting the item. If the item sells the second time, eBay will refund the Insertion Fee for the relisting..
And this change is just the tip of the iceberg. The new SYI form no longer tells you if a listing does not qualify for credit. At the top of the page it says "This item MAY qualify for a credit", but it does not tell you before you hit submit that the listing does not qualify. On the old form it did.
Also note, they have stopped appending the re-list number to relisted items on your invoice so you can no longer tell when an item qualifies for relist credit. Compare your Oct and Nov invoices. The change appears to have occured sometime around Oct 15th. Relists of auctions originally created after Oct 15th are not showing the re-list number. The change in this procedure also is another + for eBay and - for sellers. However, if you re-list an auction created before Oct 15th, it did show a re-list number until Nov 15th.
Why does this matter? Example- If you relist and your re-list does not sell, any futher re-lists of that auction will not qualify for re-listing credit. I would normally use "Sell Similar" to list that item again so the listing will qualify for a possible re-list credit if it did not sell.
I also typically used Sell-Similar on sold listings to keep from starting a listing from scratch. While using Sell Similar on Nov 21st, those listings went in as re-lists. The ones that do not sell, will not qualify for a re-list credit if I list them again.
And the list goes on. Ebay billing as we knew it is totally messed up and I think it is a low-handed way of getting money from sellers who are too busy to monitor their bills.
I think they are banking on all of us to be too darn busy during the next 2 months to take time to complain.
posted on November 25, 2006 09:07:16 AM newNeglus- they have already implemented a policy to stop users from relisiting at a higher price. It IS in the TOS. However, during special listing days I run my more expensive items. If they do not sell because they are buried in 500 other listings, no problem. Just relist the next week and effectively sell it at the promo fee rate. That does not work any longer. Now when I relist, I pay the higher listing fee and only get a .20 credit when it sells? That is bogus.
Which is the real point. If you list a $200.00 item, normally is would cost you $3.60. On the special day, it costed .10. Now you relist and if it sells you get back .10. In effect, this is a $3.50 fee hike. Not hardly fair at all.
Now you state about me using them for different items. What does that matter? I still list at the same value. I do that whether it's from a special listing event or simple normal listing events. The name of the game, at least for sellers, is SELL THROUGH RATE. If something doesn't sell, there is a reason for it. Doing the same thing again simply isn't smart business.
LtRay is correct. Ebay did raise fees again, but this time, through the back door.
posted on November 25, 2006 09:16:28 AM newPerhaps ebay changed this in response to those people who list a gazillion items during listing sales and then use the numbers to do other listings for months later (Stonecold - didn't you say you did that?) this would put an end to that practice!
Can't argue with that. If this is the new way that Ebay is going to do things, then a major adjustment to what, how, and when I list at Ebay is going to happen. I suspect you will see many sellers drastically changing their listing habits once they figure out Ebay raised their fees via the back door AGAIN.
posted on November 26, 2006 10:08:39 PM new
I don't get it at all I thought the policy was ALLWays they refund the relist fee not the original fee for first listing and of course only if it sold second time around.
Also I don't know about the raising the price thing cause I have raised the price on an unsold item it it listed fine just cost me more to list it second time.
I decided a long time ago I was not going to beat feebay so just go with the flow or non flow LOL as my sells suck.
************** Check it out
posted on November 26, 2006 10:52:05 PM newIf you list a $200.00 item, normally is would cost you $3.60. On the special day, it costed .10. Now you relist and if it sells you get back .10. In effect, this is a $3.50 fee hike. Not hardly fair at all.
Tell ya what. I'll spend $3.50 (or $3.60) to list a $200 item that sells, any day of the week.
Most live auction houses charge consignors 20 to 30%, plus a buyer's premium for the poor schmuck who ends up with the widget.
posted on November 27, 2006 04:38:46 AM newTell ya what. I'll spend $3.50 (or $3.60) to list a $200 item that sells, any day of the week.
Your missing the point. If everything sold, we wouldn't be having this discussion. Fact is, eBay's STR is getting so bad, that this becomes very significant.
It clearly was a back door fee hike on Ebay's part which will effect many.
I hate to say it as he was about 3 years before his time, where is dbest?
posted on November 27, 2006 05:40:54 AM newYour missing the point. If everything sold, we wouldn't be having this discussion.
You are confused.
Let's revisit what you said. Cue the wavy screen and harp music...
If you list a $200.00 item, normally is would cost you $3.60. On the special day, it costed .10. Now you relist and if it sells you get back .10. In effect, this is a $3.50 fee hike. Not hardly fair at all.
Perhaps my point will be clearer with an example.
It's 10 Cent Fixed Price Listing Day. I list a $200 14k gold necklace (which cost me $2.50, by the way) for 10 cents. It does not sell. I relist it a week later for $3.60. It sells. I get a 10 cent fee refund but more importantly I get a $200 sale for a net listing fee of $3.60.
According to you I am supposed to believe this is a BAD thing.
Obviously, if the item doesn't sell the second time, I don't get a refund and it doesn't fit your scenario anyway.
To quote Jack Nicholson in _A Few Good Men_: Are we clear now?
fLufF
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[ edited by fluffythewondercat on Nov 27, 2006 05:42 AM ]
posted on November 27, 2006 12:08:07 PM new
A seller should be able to predict that their selling costs will coincide with their agreement with eBay. Ebay should not be able to alter the agreement unannounced, no matter how successful or unsuccessful the seller is.
posted on November 28, 2006 08:07:51 AM new
Surprise, surprise! Ebay did not credit me my original listing fee, they credited me the 20 cent relist fee for items relisted on 20 cent listing day that sold.
