posted on March 7, 2007 11:06:39 AM
PayPal knows. Or is this a merchant account chargeback? In either case, I'd suggest checking PP's help pages for definitive answers. And in case you are doing a chargeback, your cc issuer will know.
posted on March 7, 2007 12:55:11 PM
I'm sure you would not be unfair to a seller. There are lots of really bad sellers out there.
In my case it was very unfair. I got the item back but it cost me $35 in shipping fees. Buyer said the item didn't work but it did. I finally relisted it after 1 1/2 years - it sold for more $$ without any problems. So I'm over it now!!!
posted on March 7, 2007 01:38:06 PM
Your seller's merchant account provider,usually a bank,will notify the seller by slow mail or fax that you have intiated a chargeback.
It will ask your seller to present his side of the story (say authenticity of the item,or signature receipt from the shipper),he has say 7 days to do so.
It used to be that the customer's cc issuer will review the case and make the decision,now it is the MC/VISA folks who decide.
If he loses,he will have to refund your purchase in full plus a chargeback fee which can range from 15-50 dollars.Depends on his merchant account provider,some will slap him with a chargeback fee whether it is his fault or not.
If a seller gets too many chargeback,the bank can choose to withhold fund from him,lengthen the time it takes to deposit the proceeds into his bank account,or cancel his account.
posted on March 7, 2007 04:15:50 PM
glassgrl wrote: How does a chargeback work?... But I did have to do one yesterday to an Ebay seller I paid with a Credit Card.
Credit card charge backs are pretty straightforward. You contact your credit/debit card issuer for a charge back form, fill in the details of the purchase and reason for the charge back, sign and date it, then wait for a refund to be credited to your account.
I've done dozens over the years for various reasons - retailers going out of business before shipping, not covering product guarantees, selling faulty goods, "lost" shipments (that it transpired were never shipped)... anyway never lost a charge back yet. (Probably another reason as a seller that I'm loathe to accept cards of any kind since I know how easy it is for buyers to get refunds, but that's another story.)
Charge backs usually need to be lodged within 90 to 180 days of the card statement on which the debit appeared. However in extenuating circumstances you can do charge backs going back several years if your credit/debit card issuer agrees (and many will).
