posted on April 16, 2007 06:26:56 AM new
While ebay SAYS that they will be refunding all fees, they in fact are not refunding FVF UNLESS requested to by sellers. Great scam huh? How many sellers will bother to followup on the FVF, especially when they have been assured by ebay that all fees will be refunded.
Here's an excerpt of a letter received on this topic by a mega-seller from ebay T&S :
"Thank you for writing eBay in regard to receiving Final Value Fee
credits on these items.
I definitely understand your concern in this situation. Due to the nature of how the items were removed we have to issue a credit manually
This process can take up to 5-7 business days. Your items are currently
being processed and should appear shortly on your account."
Can you imagine how much income this is bringing to ebay?? In my opinion this is immoral (sending an email assuring sellers that fees will be refunded when in fact they are not able to refund) and out and out STEALING.
I guess we had all better keep a file of the TKO notices in case someone starts a class action suit.
Edited: how the HECK do you "bold" here anyway? Geez after all these years you'd think I'd know!
posted on April 16, 2007 06:48:58 AM new
I had a buyer NARU'd and 2 or his six purchases were canceled by eBay with an email from them. I checked and those two did not receive credit.
So I went to Dispute Console and disputed all six and then checked my bill. Only 5 were credited.
I talked to Live Help and they said they knew there was an error and the techie's were working on it.
Several days pass and no credit. So, I email billing. I got an email telling me this:
Thank you for contacting us regarding the final value fees refund that
did not post to your account after closing the Unpaid Item Dispute.
We are aware of this issue and working to have it resolved as quickly as
possible. The Final Value Fee credit has been applied to your account
today.
posted on April 16, 2007 01:56:48 PM new
You need to take the "return" out that is inbetween "the" and "nature". Try backspacing until they touch and then use one space bar click. That should fix it.
posted on April 16, 2007 02:01:12 PM new
Thanks Stone - that was a copy/paste and I didn't notice there was a return there. I may be blind but not senile (yet).
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posted on April 16, 2007 05:27:40 PM new
Zippy, these are the listings that are ended and completely deleted by eBay. I can see that would present a problem for the billing department crediting the listing fees.
posted on April 16, 2007 05:39:11 PM new
I've heard that they can and do sometimes restore pulled listings so does this mean they can choose between a partial delete and a complete delete and if so how on earth do they decide?
posted on April 16, 2007 05:55:43 PM new
Haven't heard about restored listings. Have never asked for restoration since I have a back-up in Vendio. It would be nice to see the next higher bidder.
posted on April 16, 2007 05:57:01 PM new
The "nature" of the items removed is fraudulent bidding and they do not restore them that I know of.
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