orleansgallery
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posted on June 25, 2007 07:17:09 PM new
Has anyone taken a look at the trust and safety board lately? I cannot believe the sellers that are getting suspended!~ It seems this star system is playing a factor in it. I don't know whats wrong here I am feeling a bit worried. I have been negged before some by non paying bidders and some straight up lunatics. This is crazy~
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pmelcher
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posted on June 25, 2007 09:04:46 PM new
from what I read they have suspended a million sellers, something about being in the bottom 2%. what is up with that?
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fluffythewondercat
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posted on June 26, 2007 03:46:29 PM new
I scanned through those threads last night and it seems that:
1) For most people, it's not a suspension, it's an account restriction. You are restricted until you demonstrate to eBay that your customer service has improved. Customer service is apparently being measured not only by negative and neutral feedbacks but by number of SNAD and INR complaints. It was and is unclear whether eBay is talking about SNADs and INRs filed through the eBay system, those filed through the PayPal system or both.
2) I am no longer correct about feedback being meaningless. It does mean something now. Even a little negative feedback in combination with other factors (maybe) can (apparently) get your account restricted.
3) eBay is not applying this new account restriction process evenhandedly, at least if you believe any or all of the people whose accounts have been restricted.
Read all about it:
Trust & Safety
fLufF
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sthoemke
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posted on June 26, 2007 03:49:07 PM new
Link to Trust and Safety Board:
http://forums.ebay.com/db2/forum.jspa?forumID=107
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OhMsLucy
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posted on June 26, 2007 04:05:48 PM new
Hi all,
Fluffy's correct - it's not suspension, it's a restriction.
Here's a link to a discussion thread on Seller Central. In posts 17 and 25 a pink has stated eBay's policy on this issue.
http://forums.ebay.com/thread.jspa?forumID=143&threadID=2000378251
Lucy
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cblev65252
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posted on June 26, 2007 04:40:24 PM new
I wonder how many negs are from NPBs. My one and only neg came from an NPB. Are they (eBay) weeding those out? I should hope so. More and more it looks like eBay is going to have problems proclaiming itself as "only a venue".
Cheryl
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fluffythewondercat
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posted on June 26, 2007 04:43:18 PM new
Cheryl,
We just don't know. Some people are saying the only safe course of action for now is to never give anyone a neg, because there's no reason to believe eBay makes exceptions for retaliatory ones.
My feeling is that this will blow over in four months or so, just like last year's excessive shipping purge did.
fLufF
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sthoemke
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posted on June 26, 2007 04:49:11 PM new
ebay is counting neutral feedback as customer dissatisfication, go figure.
"Sellers receiving this notification have been identified as part of this bottom 1% of sellers as measured by Feedback and Item Not Received complaints over the past 90 days. If more than 5% of a seller’s buyers are dissatisfied, as measured by negative and neutral Feedback left or Item Not Received complaints during a 90 day period, the seller is in violation of the Seller Non-Performance policy. "
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merrie
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posted on June 26, 2007 05:07:35 PM new
I read some of the "Trust" threads. My question is why won't Ebay just tell the suspended / restricted people specifically what they did wrong!!If it is a violation, let's not guess what it is, tell them!!
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irked
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posted on June 26, 2007 11:45:30 PM new
Ok if people leave you neutral or negative then take in other factors? and the only people leaving feedback leave less favorable feedback with the star system? What about the other 1000 people that didn't even bother that would have been good feedback. Jumbled up hard to get it all striaght. What I am saying is what if you are a good seller and most of your buyers don't even bother with feedback does that reflect as a non-productive seller just cause you don't get feedback from the newbie buyers and some seasoned buyers?
Not that I am worried, as I have not been selling lately and out of the 3 things I sold last month first part none left feedback--jerks. Anyway guess I am a non productive seller since I am not selling at the present.
Just a few thought on the subject. Don't think the star system is so hot in its concept. Maybe they should restrict buyers until they leave feedback for their sellers and vice versa. Ewww lets not give ebay any ideas. Next thing will be sellers have to leave feedback first in order to get feedback left . Nightmare! Then again maybe with restrictions more people would toe the line, that is if the restrictions are equal for buyers and sellers.
**************
 I married my wife for her looks, but Not the one she gives me lately!
[ edited by irked on Jun 26, 2007 11:48 PM ]
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cblev65252
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posted on June 27, 2007 04:27:15 AM new
It really bothers me that they are, in part, using a system that was broken from day one. The new star ratings aren't much better, IMO. I know of some sellers who ship for free yet are dinged on the shipping costs star. Now with everything else I have to worry about, I have to worry about feedback and stars? It's really going to make selling on eBay a stressful experience. It looks like we're finally at the mercy of the buyer, which is where eBay apparently wants us.
Cheryl
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ladyjewels2000
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posted on June 27, 2007 10:39:43 AM new
Boy this is really scary stuff if you depend on ebay for your income or even part of it.
Fluffy I hope you are correct in saying that this will blow over. I sure hope so.
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MAH645
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posted on June 27, 2007 11:05:14 AM new
I had a warning pop-up when I was doing my relist, I changed something to 99 cents and the warning said my shipping was to high. It cost more for a set of DVDs than a single, unless I ship Media Mail which I don't like to do.
**********************************
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fluffythewondercat
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posted on June 27, 2007 11:39:05 AM new
MAH, was your listing auction-style or fixed price?
fLufF
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MAH645
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posted on June 27, 2007 08:37:01 PM new
I was relisting a Store item. I see that there are several DVD powersellers that have horrible ratings, I wonder if E-Bay will even notice.
**********************************
Come to www.bestfreecellularphones for the best deals in cell phones from any carrier. Get your phone FREE or even cash back. Come check us out!
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hwahwa
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posted on June 29, 2007 05:52:54 AM new
Item not received weighs more than the other complaints.AMZN has been suspending its sellers left and right ,they leave their listing on too long,the item is long gone,either sold elsewhere or they just cant find the item !
*
Lets all stop whining !
*
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fluffythewondercat
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posted on June 29, 2007 08:07:45 AM new
Yes, I complained about an Amazon seller who, after I completed the transaction, came back and told me he didn't have the book.
If I did business this way on eBay I wouldn't be in business very long. These Amazon booksellers are throwing up thousands of listings and some apparently never bother to reconcile their listings against their stock. I understand that that raises their overhead considerably and thus increases their cost per book, but tough noogies. I never list anything unless I'm absolutely sure I have it.
fLufF
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deur1
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posted on July 3, 2007 11:47:33 AM new
Fluffy posted-
We just don't know. Some people are saying the only safe course of action for now is to never give anyone a neg, because there's no reason to believe eBay makes exceptions for retaliatory ones.
I had a dahling person register and bid, win 3 auctions. They registered that very day they bid(4 weeks ago) have not heard anything from them. Of course I filed for my final fees. SOOOOO they have 0 feedback shouldn't I for the record give them 3 negs. Sellers cannot see the strikes they can only see the feedback.
They need -0 feedback NOT a whole 0
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merrie
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posted on July 3, 2007 12:02:10 PM new
I would neg them, if they did not respond to FVF, they cannot neg you back.
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