posted on September 10, 2007 03:21:00 PM new
I took out a flat rate policy with DSI insurance earlier this year.
Things went great for several months. When I had a claim, they wanted proof of the sale, which in this case was a personal check from the buyer. Good luck. They also wanted filled out forms from buyer and seller.
I decided the USPS wasn't so bad after all, and didn't pay my next months premium when the bill appeared in my email.
Today, I received a phone call from a rep, telling me that I owed 3 months premiums, and had to write them to stop the monthly charges.
Be aware of this should you decide to use DSI insurance.
posted on September 10, 2007 07:19:42 PM new
Wow, I've had DSI for years, and have nothing but praise for them. They want an invoice, tracking number, and signed forms (which you need for the USPS, by the way) - USPS has a terrible track record for international mail, might as well throw your money away. I filed a claim, had to wait months to file, and turned in all my paperwork. 9 months later, they want the original insurance receipt (not a copy) which I didn't have - I just gave up instead of dealing for hours to get $40 back.
Here is one case where DSI went above and beyond. I had a buyer in the UK who I shipped 3 packages to, and he said none arrived. This was definitely a scammer, and paypal reversed the transaction. I called DSI, told them about it, and told them that since this was fraud, I could not get a signature. I sent them a bunch of info (including paypal reversing the payment) and DSI paid me in full on the claim.
Also, a couple of years ago, someone at the postal facility in Washington State was opening my packages, taking a few things out, and shipping them. I got paid on every single one of those shortages.
Also, just another comment, when you cancel a service, you need to do so in writing. You just can't stop paying them and expect that to be it. The thing is that for these months, DSI would have been on the hook if you made a claim, so you need to notify them and get confirmation...this goes with most companies you do business with, by the way. Just not paying isn't going to work most of the time - unless you don't mind up ending in collections and having your credit dinged.
[ edited by ebayvet on Sep 10, 2007 07:21 PM ]
posted on September 11, 2007 01:53:29 PM new
"The thing is that for these months, DSI would have been on the hook if you made a claim,--"
Actually not.
I reread my insurance certificate, and they can deny coverage or cancel policy 15 days after monthly premium is due, but not paid.
