posted on September 27, 2007 07:39:22 AM new
I've gotten 2 negs and a neutral recently from people claiming I never responded to their emails.
I can only conclude that none of the three understand about spam folders or about the Messages section of My eBay.
When you try to work with people to resolve issues and they haven't a clue about email, it makes your job more difficult. I'd rather realize a few cents less per auction than have to deal with the deliberately clueless. The frustration, of course, is that you can't even tell them to get a clue because they don't know how to use email with eBay.
I'm thinking of having my sweetie write a script that will automatically send email to each new bidder asking them to confirm their bid, else it will be cancelled.
It won't help with last minute bidders, of course. I'll have to start monitoring auction ends more closely. Sigh.
posted on September 27, 2007 07:52:22 AM new
This has got to be one of my biggest pet peeves, especially with customers on my website during the holidays. I wrote an article about it about a year ago, posted it on my website, and put a big link to it on my home page. At least a few of my customers did read it. I included a note that if they are missing my emails to them, they are missing other important emails as well.
I still keep a disclaimer on my "contact us" page where I tell them that if they don't think they've heard back from me within 24 hours to check their bulk email or spam folder and to make sure that their email settings are set to accept email from our company address. I still have customers who are clueless, even though they obviously had to go to the "contact us" page in order to send an email to me.
posted on September 27, 2007 04:52:00 PM new
fluffy... i thought you've mentioned many times over the years that you just don't answer any (or most) email questions on your ebay listings (and with the number of auctions you run, it's no wonder.) ....
posted on September 28, 2007 11:29:55 AM new
Perrfect timing on this post.
I sold a vacum cleaner...$366.00!!!!! YES!!!!!
Make and Model # number was posted. clear pictures, RED is the Color.
Description: storage unit loss your gain. It works perfect! E mail me if you have question but what questions could you have it WORKS! NO Shipping!!!!!!! Personal pick up ONLY! CASH upon pick up.
Buyer shows up, inspects it and pays me 366 Smackaroos!!!!
End of story?
That was three weeks ago. I as a seller would NEVER post any feedback first.
I rarely sell anything anymore on e bay so out of boredom I looked at my e bay..I got a feedback. Whoopee.....
NEGATIVE! WTF!!!!!!!!!!!
Buyer writes,,,,,,,,filthy condition, not the one I thought. REFUSED paypal.
Hahahahahah, Refused pay pal??? said CASH ONLY right in the description!!!!!!!! and they PAID Cash!!!!!!!!
She CALLED me on the phone upon end of auction. I Gave address.......they came.
NOW I go to MY messages low and behold THERE is her LONG drawn out rant BEFORE giving me the neg.........
I say RIGHT in my auction DO NOT go through E bays MESSAGE service! E mail me Direct! with a Clickable link.
Oh well.....just the facts Ma'm...Return NEG.
Buyer picked up PERSONALLY, INSPECTED, Paid in CASH and Drove away. Buyer remorse.
I Now Believe they USED it and No longer Needed it..........
posted on September 28, 2007 01:05:50 PM new
We are on the Amtrak train California Zephyr winding our way through Glenwood Canyon, Colorado, Home tomorow night.
posted on September 28, 2007 03:50:15 PM new
Jack - you aren't ALLOWED to state that you take CASH or to require CASH only in your auction listing. I don't know what eBay would do if the buyers files a SNAD but you might be in hot water even if they are dirty scumbag scammers.
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posted on September 28, 2007 04:23:50 PM new
Jack's right on this one:
Policy
Permitted on eBay.com: Sellers may offer to accept PayPal, credit cards including MasterCard/Visa /Amex/Discover® Network, debit cards and bank electronic payments online for eBay purchases. Sellers may also offer to accept bank-to-bank transfers, often known as bank wire transfers or bank cash transfers. Sellers may accept COD (cash on delivery) or cash for in person transactions. Sellers may offer to accept personal checks, money orders, cashier's checks, certified checks and other negotiable instruments. Please see the "Some Examples" section of this policy for those evaluated payment services permitted in the eBay marketplace.
posted on September 29, 2007 08:02:05 AM new
That's a great postcard, neglus. Obviously it's from the original California Zephyr...look at those postwar hairdos.
The original California Zephyr was a joint effort of three railroads. Today's Amtrak CZ covers much of the original route, but for service and style it's a pale imitation.
