posted on September 29, 2007 05:54:19 AM new
Maybe I am missing something, that is why I am posting this subject. I have had a package returned, reason, "UNCLAIMED" last week. Today I get an email from another customer, "Did not receive package." Look up tracking.It says notice sent, unclaimed. This one is still at the sender's PO.
My question, why didn't the PO just leave the **&#@ packages?? They did not require any signatures. There were only insured for $50. Why were notices left and not the packages? What is the actual rule on this??
Like said in the beginning of this rant, Am I missing something??
posted on September 29, 2007 06:11:47 AM new
Did you call that P.O. and ask why it was held?
If not, that's the first thing you should do whenever this happens. Things at the good ol' P.O. change - literally on a weekly if not daily basis. The DMM (Domestic Mail Manual) has regular updates and the folks in our P.O. complain about having to read the updates all the time.
Something new happened here this week as well. While we've been handing over international parcels to the carrier for some time, she just this week said she had to "do something new with them" now. I was surprised to see in the next day's mail was a first class envelope with the receipt for those First Class International packages. That is new - and much appreciated, too.
So - things could have changed - where they won't leave an "insured" package without handing it to someone - who knows..?
Call that delivery P.O. and find out -- then come back here and tell us.
Wayne
Never explain -- Your friends do not need it and your enemies will not believe you anyway.
~ Elbert Hubbard
posted on September 29, 2007 06:23:06 AM new
I have emailed all of the info to the customer. She says she did not receive any notices, but the DC says 2 notices were sent. This is the 3rd such problem in a month. I have no way of knowing about this nonreceipt unless the customer alerts me. I do not routinely check the delivery status of packages I send, there are too many. I only use it to prove delivery if there is a dispute.
The first one my PO agreed to resend the package, no charge and I have not heard any more about that one. The strange thing is the customer of that package never notified me about nonreceipt and it was 6 weeks after shipment that the package was returned to me.
posted on September 29, 2007 07:11:59 AM new
Recently, while going to my car, I met my mailman at the end of my driveway, before he had a chance to put the mail into my mailbox. While he was turning away, I flipped through the mail, and discovered a completed notice to me which indicated that he had attempted delivery of a package.
When I asked what's this? He responded that it was a mystery to him. After a brief silence, he said, "oh yeah," and we went back to his truck.
Apparently, he did not want to carry the box back to the truck if I was not at home. He had pre-filled the notice and was going to leave it for me, as if he had attempted delivery.
This practice might be more prevalent than we think.
posted on September 29, 2007 07:42:20 AM new
I have a package from Germany which the post office claimed they have left me a slip which I never receive,so it sat for 34 days in the post office and finally returned to Germany,no second or third notice,and it is registered mail?
Then I received 2 domestic packages (not insured or tracked) left by the front door one day,so I asked where is the third one as all three were shipped together by the seller?
The local post office manager told me I am lucky to get 2 out of 3 boxes at the same time,as to where is the third package,he does not know and have no idea when it would arrive.
They use contract workers and some are inexperienced so if you are expecting a package and it does not arrive on time,pick up the phone and ask .
*
Lets all stop whining !
*
posted on September 29, 2007 10:24:44 AM new
Boy - the more the service falls off, the more it's going to be worth the effort to require shipments be made through FedEx, huh?
Then, we'll get more complaints about how high the shipping costs are.
Too bad we can't outsource the whole thing to China -- no, wait - then there's that whole lead paint thing... damn!
Wayne
Never explain -- Your friends do not need it and your enemies will not believe you anyway.
~ Elbert Hubbard
posted on September 29, 2007 10:30:13 AM new
My grandmother always said when they raise PO rates, which they did not do very often in her days, the service goes down. Boy was she right!!
posted on September 29, 2007 11:41:02 AM new
What is the Post Office thinking? I just answered the door to find a mail carrier with two packages for me. One was a box with an eBay item I was eager to get and the other was an envelope that I thought was a photograph I won last week. I pulled up the flap and pulled out the photograph... it was a photograph I had mailed to someone days ago! What the x#%&**^%!! I ran out the door and waved down the mail truck driver. There was no "insufficient postage", no "no such address", just the perfectly typed address and return address. When I asked why it came back he told me that the sorting machine sometimes reads the return address as the address and sends it back. He wrote a big "TO" with an arrow pointed to the address and took it back. Hope it get there this time.
-----o----o----o----o----o----o----o----o
“The illiterate of the future will be the person ignorant of the use of the camera as well as of the pen.”
Maholy-Nagy, Vision in Motion, 1947
posted on September 29, 2007 12:16:18 PM new
Here's another question related to the #*% USPS. If the person paid via PayPal and the tracking shows that delivery attempts were made, but the package was unclaimed and returned to sender, what happens?? Does the buyer get their money back if they file a claim of nonreceipt including postage even though the seller, me and you, already paid the postage?? I may have the package back in my possession, but I really wanted the sale and I already paid for the postage and PayPal and Ebay fees, what happens?? Has anyone had this happen to them?
posted on October 2, 2007 02:11:53 PM new
Another unclaimed package!! I think they are just hiding them in back of their truck and then returning them!!
posted on October 2, 2007 02:55:51 PM new
kozersky - this has happen to me 2 or 3 times. I'll be sitting at my computer next to the window and see the postman walk by, so I go to get the mail and there is an attempted delivery notice there. He didn't knock so where was the attempt??
posted on October 2, 2007 03:51:19 PM new
Okay - I've extolled the virtues of our local P.O. enough in the past -- that it's caught up to me.
The deadline to request a carrier pick-up is 2 a.m. ET. Fell asleep too early last night... Awoke with just enough time to get the final labels printed and make the request... got confirmation and all.
Just as any other day, had the packages inside the front glass door - inside a P.O. plastic container - in full view of anyone who comes onto our porch - where the mailbox is.
The regular procedure is that the carrier delivers the regular mail - then returns on their way back to the office and picks up our packages any time between 2 and 5 p.m.
Had to run an errand and even placed the container (at some risk) on the porch just in case the carrier returned while I was gone.
Got back - boxes still on the porch...
At 6 p.m. this evening, I look out and they're still there.
Called the P.O. and talked with a supervisor. She's not the sharpest pencil in the box... The truck's already left for the main P.O. - so no need to run them down, she explained. She said she'd leave a note for the morning supervisor to have someone come out and pick them up.
I asked her to add to the note that "someone at the P.O." will have to re-date them. I think I must have been speaking a different language - because she just didn't "get" it.
I think it's time for me to go see the Postmaster and we can have a chat for a minute or two. We'll try to see if there's something "I" can do to help him make the best of his situation. I'd like to just start ranting and raving about stupidity... but I think it would fall on deaf ears... They have to have heard that all before.
Wayne
Never explain -- Your friends do not need it and your enemies will not believe you anyway.
~ Elbert Hubbard
posted on October 2, 2007 04:40:57 PM new
Kozersky and lady, I still don't understand why they don't just LEAVE the package!! No signature is required on insured items unless value is over $200 now. Why would they need to carry the package back to the truck?? Just leave the package. Why are they filling out the form of attempted delivery?? Don't attempt, just do.
posted on October 3, 2007 09:38:57 AM new
Once, I was home sick, and waiting for a special Package. When I saw the Attempted Delivery notice in the box, I went to the post office and filled out an official complaint form. Our regular mailman is not the nicest nor most helpful person. He would leave notes in our mailbox saying if we parked in front of our mailbox he would not deliver, when the neighbor parked NEAR the mailbox (about 5 feet away). When he got back to the office, he had a surprise waiting for him. The package was left the next day, with a note of apology. He left a note for us again a few weeks later about the Neighbor's car, and I brought it into the post office with my Digital camera that showed where the car was. We never got a note again... Fortunately, he was transfered to another route and our current postwoman is great.
posted on October 4, 2007 05:39:34 PM new
Dang! I got TWO of those pesky attempted delivery slips this weel and was home every day when the mail carrier came. They are just getting lazy.
posted on October 4, 2007 05:45:15 PM new
We need to report this. There is no reason they can not just leave the packages unless the insurance value is over $200.
[ edited by merrie on Oct 4, 2007 06:11 PM ]
posted on October 5, 2007 08:03:47 AM new
I can understand them not leaving packages without a signature, but to leave delivery slips when they do not even attempt to deliver the package is just plane wrong. That should be reported.
posted on October 5, 2007 09:32:16 AM new
It's slightly OT, but close. We have been doing renovations on our house, and of course have lots of permits and inspections. I guess the inspectors get paid by the visit, because 3 times while we were home waiting for him, we'd see a sticker on the door saying that the fire inspector had come by and nobody had let him in. With the windows we have, he would have had to park down the street and crawl under the windows. For the 4th inspection, I took a good book (The Black Swan, by Taleb BTW) and sat in my driveway. I finally got the SOB.
posted on October 5, 2007 10:57:53 AM new
Cash: Re inspectors, we had the same thing when we redid our kitchen and then no one else could do their parts until the inspector gave the OK. I swear they must have tapped on the door when I was in the bathroom and I don't mean showering.
