posted on November 1, 2007 11:58:48 AM
I just had a dispute file on a brand new item. this person claims that it is not as described. It was brand new never used. I sold three of the this type of item and have already received positive feedback on one so far(just mailed them out last week) They are brand new human hair wigs. I know that she probably wore for Halloween so now she wants the money back. or she messed with it so it no longer looks the same.
I have already spoken to a customer service person who claims that I will win in this case but when I asked if it was paid by credit card, he claims that he couldn't give that info. I remember reading that bit of info on this wonderful forum.
My question is "How do I determine what or how they paid for this item"?
TIA
Mama
PayPal used to show source, but, they haven't done so for probably at least 4 years(?)
Don't see any problemo for you WITH PayPal though...
But, that really has nothing to do with a cardholder's rights under Fed law...
IOW: PayPal may dismiss their claim & find 100% in your favor; but that does NOT negate the buyer's "right" to dispute the charge with their cc issuer...Charge backs happen all the time for any and no reason for silly lengths of time (like 18 mos!!!)...
But, all merchants have this liability -- tis just part of doing business in the 21st century...
SAVE all your DOCUMENTATION that demonstrates delivery to the CONFIRMED ADDRESS along with proof of the quality of the item, and you should be safe (or as safe as one can be) from an un-warranted charge-back...
posted on November 1, 2007 12:16:35 PM
Thanks Tom for the uplifting info. I guess that I have skated for so many years as this is my first dispute. It just sucks as it is brand new and who knows what she did to the damn thing.
Mama
posted on November 1, 2007 12:25:00 PM
Un-warranted and bogus charge-backs are just a nasty little part of business for ALL merchants who accept credit cards, whether they use a MERCHANT ACCOUNT or accept cc's thru PayPal...
Sadly, most cc issuers are unfairly biased towards the buyers "view" of a situation...
Not much one can do about an inherently unfair system other than accept that...
"Some days ya get the elevator...And some days ya get the shaft."
"childrens do learn"
