posted on October 27, 2008 09:20:45 AM
I had a large lamp in FP listing and offer the shade free to the purchaser at additional shipping cost only (ugly shade anyway and very large) as it required it's own box etc.
I had set the listing to accept any offer over $100 so I never saw the offer - just the sold notice. I wrote the buyer and asked if she wanted the shade and what it would cost to ship it to her. She replied that she had made free shipping of the shade as part of the offer. Of course I honored it but now I'm worried that anything could be put in as part of an offer and I have no control over it. What if it was a chair or table that cost hundreds to ship. I can't afford to eat that kind of shipping cost.
Does anyone have suggestions on how to handle this? I don't even know if I can remove the auto accept option from my listings now?
Edited to add: I guess this is really a Best Offer problem not BIN.
[ edited by ladyjewels2000 on Oct 27, 2008 09:21 AM ]
posted on October 27, 2008 09:30:43 AM
Yikes! I guess that would be a problem! Maybe auto accept is not such a great idea. I hope you can get it fixed. How can she indicate free shipping on the offer in the first place? I thought buyers could just enter a price and buyer had to accept shipping as is?
-------------------------------------
posted on October 27, 2008 09:39:12 AM
No they can enter additional terms which you see when you review the offers. Then if you agree to the terms - you accept. Decline if not. With the auto accept, you never even see the offer. You can go back and look at it but it's too late by then.
posted on October 27, 2008 11:09:55 AM
Zippy - you are correct - I just did one and saw the message below. I need to check out where she put the terms - maybe it was under comments or something but it was there because I saw it (after the fact).
Boy that's a relief. That's all I need right now - to have to edit 100 more listings.
posted on October 27, 2008 11:15:37 AM
US $100.00 You accepted Oct-24-08 14:56:37 PDT Paid Paypal
Buyer message: Include shade with no extra shipping.
*Confirm the Zip code or location with the buyer.
This is what it said. I don't see an additional terms but she clearly put it under buyer message. I guess she got one over on me but I would have accepted regardless so "all's well that ends well"
posted on October 27, 2008 11:18:06 AM
You should remove auto accept anyway. There's a known bug in it.
If you have a listing with auto accept and auto deny threshholds and later decide to remove those threshholds by editing your listing, they don't go away -- even though you won't see them from your end.
For example, if you have a vase listed for $150, and you're willing to auto accept any offer over $120 and auto reject any offer under $100 -- and you later decide to remove those amounts and update the listing -- the system will still make a sale at any amount from $120 to $149. Even though you had changed your mind. *And that sale is binding.*
Known bug, as I said. Will probably never be fixed as eBay's programming talent consists of H1Bs these days.
posted on October 27, 2008 11:28:46 AM
Yes Fluffy, I learned that the hard way back in January. I listed a set of sterling flatware with BIN of $4000 and auto accept over $3000. I changed my BIN to $5000 after more research but couldn't change the auto accept. Thank goodness my 1st offer was $4000 or I would have felt like I lost $1000.
Oh these were the good old days!!!!
I only use auto accept because we travel many weekends and I don't want to miss a sale because I have not checked my email.
