posted on January 12, 2009 01:18:03 PM
I mistakenly refunded some money in my PayPal account to the wrong buyer.Can I reverse it?
It was an item from my store that I had more than one of. One buyer returned the item saying that they thought it was gold when the description clearly stated it was silver.
The two items were sold within a day of each other. I picked the wrong buyer and sent her the refund (I have since refunded the correct buyer, also).
The twist to this story is that I applied to Ebay for a return of my FVF and of course I listed the wrong buyer.That is actually how I discovered my mistake. She, of course, disallowed the dispute since she got her item and was happy with it.
I emailed the "wrong" buyer and said I was sorry. She is now sending me threatening emails that I am harassing her.
I wasn't feeling well last night and should have just gone to bed!!
posted on January 12, 2009 04:09:12 PM
you can try sending her a Paypal invoice .
*
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posted on January 13, 2009 08:12:16 AM
hate to say it, but you are likely SOL. if the buyer you accidentally refunded the money to is claiming you are harrassing her, I would say you have little chance of getting your money back.
The best bet is to send her one last email, apologizing for the misunderstanding and that your intentions are to clear up an error, not to harrass her.
Explain to her that you were ill and accidentally sent her a refund for the item. I am guessing you shipped it to her already, otherwise this wouldn't be such an issue. Tell her you are sending a Paypal invoice for the item as well (send the PP invoice) so that she can pay for the item she received. I would also add something on the passive-aggressive side like, "I am a small time seller, and hope that if you were in my shoes you would understand."
If she replies with some negative email or claims you are still harrassing her, email her back one last time and tell her that you were being nice and that you will now report her for fraud. You have evidence that she received the item and b/c a refund was issued in error, she still owes you the money. Even though you made the error, she should still do the honest thing. Then take her to the People's Court or don't bother with her again. Let her worry about that knock on the door.
posted on January 13, 2009 03:28:37 PMemailed the "wrong" buyer and said I was sorry. She is now sending me threatening emails that I am harassing her.
Is there any chance she doesn't understand what's going on? If I started getting frantic emails from a seller after the fact and hadn't checked my PayPal account recently, I'd be confused too.
I think you're more likely to prevail if you take the high road. Even if it's apparent she does get it, treat her as though she's an honorable person who will do the right thing.
fLufF
-- Jody Coyote earrings, free quick shipping and coupon discounts. With over 240 designs, they're the ideal stocking stuffer.
posted on January 13, 2009 04:06:42 PM
Good advise, fluff and shagmidmod. I have learned a lesson worth more than what I have lost on my erroneous refund. Never make decisions when feeling under the weather. Take your time and check your facts.
The buyer that claimed I sent the wrong item left a nasty + feedback claiming that they "Challenged" and won!! They can't read. The description clearly stated that the item was silver and they wanted gold. The picture was of the actual item. I never had gold, thus could not have presented a picture of a gold item. I refunded (twice as it turns out). Blocked them. I have enough stress in my life.
I wrote the first buyer that was happy with their purchase and who also got a refund that I was very sorry and had mistakenly refunded their money for an item they received and were pleased with. As Fluffy said, they may not have understood. They are not frequent buyers and may not have checked their PayPal account.It was not a frantic email, just a mention of my mistake - BUT, they did threaten to leave negative feedback if I continued to contact them, sooo.... who knows, perhaps they are just confused or perhaps they know they have gotten somethin for nuthin.
I am a firm believed that what goes around, comes around, so I will not contact them again and chalk it up to a valuable lesson. Double check all facts before you click submit!!
